Custom Painting Solutions
About us
Custom Painting Solutions is a high-end, local residential painting contractor serving the Portland metro area. We pride ourselves in exceptional service on every project, from the smallest jobs all the way up to the most difficult work imaginable. We are certified experts in coatings- specifically paint, epoxy, and wood stain.
Business highlights
14 years of experience
Services we offer
Epoxy Flooring, Exterior painting, Interior painting
Amenities
Free Estimates
Yes
Reviews
3.02 Reviews
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Showing 1-2 of 2 reviews
Emily S.
Aug 2014
We were very disappointed by the quality of the paint job. Trim was sloppily painted, workers tracked paint onto our deck, and created several areas of over-spray (pergola,roof flashing, foundation) . Workers washed brushes in our yard and splashed paint onto the cedar fence, and someone stepped through the roof of our green house, shattering it. There are many test splotches of sprayed paint on our lawn and plant beds, far away from the house.
We insisted that they return and fix the problems with the paint, which they did no less than four times. Many of those return visits created more problems than they fixed. For example, despite the particular brand of paint specified in the quote, they purchased a different brand for touch-ups which did not match the sheen of the trim color, and it was splotchy and sloppy. They had to retouch their touch-ups! They eventually had to repaint the south wall of the house to hide the mistakes from the first pass and the sloppy touch-ups. They did fix all the problems we pointed out.
They left trash, like tape balls, water bottles and used paint rollers in our yard and I had to pull aside the employees to ask them to clean up the trash that we hadn't already picket up. On the fourth visit they confessed that their sprayer had been broken the first pass, leaving me with no confidence in the quality of the coverage.
The paint job took the more than a month to complete, despite the estimated time of a week to ten days.
Over all, although all the painters and employees were polite, overall, I would not recommend Custom Painting Solutions for exterior paint. It was painful and discouraging. We purchased top quality paint and paid a premium for them to paint the difficult areas, but the overall quality of the work was poor -- until we insisted that they correct these. Felt like babysitting.
We insisted that they return and fix the problems with the paint, which they did no less than four times. Many of those return visits created more problems than they fixed. For example, despite the particular brand of paint specified in the quote, they purchased a different brand for touch-ups which did not match the sheen of the trim color, and it was splotchy and sloppy. They had to retouch their touch-ups! They eventually had to repaint the south wall of the house to hide the mistakes from the first pass and the sloppy touch-ups. They did fix all the problems we pointed out.
They left trash, like tape balls, water bottles and used paint rollers in our yard and I had to pull aside the employees to ask them to clean up the trash that we hadn't already picket up. On the fourth visit they confessed that their sprayer had been broken the first pass, leaving me with no confidence in the quality of the coverage.
The paint job took the more than a month to complete, despite the estimated time of a week to ten days.
Over all, although all the painters and employees were polite, overall, I would not recommend Custom Painting Solutions for exterior paint. It was painful and discouraging. We purchased top quality paint and paid a premium for them to paint the difficult areas, but the overall quality of the work was poor -- until we insisted that they correct these. Felt like babysitting.
Response from Custom Painting Solutions
"I'm sorry we were unable to satisfy your needs. There was some paint slopped, quite a few touch ups, and then of course the stepping on the green house roof, which I paid for. I am still somewhat baffled by the F rating, however. The house looks great now that it is finally done. We had multiple people stop by and ask for business cards. I even have a before and after of the house on our company facebook page. Ultimately, we did everything stated in the contract, and I personally came out and re-sprayed some areas. The house looks great, and with the quality paint we used (Miller Evolution), the paint should last for years and years before it needs to be redone. Again, I apologize for the headache that this job turned into. I hope your review does not detract too many customers from using my company. We pride ourselves in doing the job right, and I believe the employees I had during this job lack professionalism- I have since replaced two painters who were not living up to the standard of quality I demand from my painters. I have also added and RMI to my business- a certified manager who can be on site at all times in order to monitor quality. I also wish I could have been on the job more. I also do epoxy flooring, and those jobs require me to be present 100 percent of the time- and I was up to my eyeballs with flooring jobs. Middle of summer is hands down the busiest time of year and I made the mistake of trying to do to many jobs at once. You will find that in many painting companies, the owner is not on site for very much time- simply stopping by a few times a day to check in, as I did. I would still like you to reconsider the F rating. In the end, you now have a fully repainted craftsman home with a custom paint scheme with high quality products. Your house looks outstanding. I didn't charge any additional money for the extra work. I would like to know what other people would rate this house if they stopped by and looked at it. I seriously doubt anybody would give it an F rating."
Laura R.
Dec 2013
I received several bids to paint my house, but I went with Matt's company because he had painted a couple other houses in the neighborhood that looked good and I like his demeanor and proposal. His crew spent a grueling 2 days in the hot sun scraping and power sanding all the loose paint off the side of the house, then applying a peel bond primer to prep for painting and help even out some of the gaps and cracks in the wood. The finished product looked great, and the colors Matt recommended looked even better than I had hoped. I think I am going to have them paint some of the interior, too. Matt and his crew are young but very earnest; I certainly recommend them.
Licensing
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FAQ
Custom Painting Solutions is currently rated 3.0 overall out of 5.
Yes, Custom Painting Solutions offers free project estimates.
No, Custom Painting Solutions does not offer eco-friendly accreditations.
No, Custom Painting Solutions does not offer a senior discount.
No, Custom Painting Solutions does not offer emergency services.
No, Custom Painting Solutions does not offer warranties.