CRAFTSMAN CONSTRUCTION

Service Provider Response

Hi [member name removed], We are sorry to hear you did not enjoy your experience with us. It is our earnest effort for those who contract with us to have a great experience and become a lifelong happy client. We take very seriously your concerns and although we were surprised that you would wait 2 years to voice your concerns, as you are aware upon reading your comments we gladly extended to you our assistance, we still extend to you our helpful hand. Please feel free to call or email me. Sincerely Chris Pete Most of our clients have great things to say about us. From one of many Clients Below: “We had a fantastic experience working with Chris Pete, owner of Craftsman Construction. Our home in the Richmond neighborhood of SE Portland only had one bathroom . When we purchased the home we knew we had enough clearance in the basement to claim the square footage as living space and add a bathroom. The reason that we ended up using Craftsman Construction was that a co-worker of mine raved about the great job Chris had done for him. This co-worker is one of those extremely frugal consumers who always does a ton of research when making a major purchase. He must have gotten quotes from a dozen contractors over the course of a year and half, always trying to drive down the price, until he awarded the work to Craftsman Construction. He did not choose Chris because he was the lowest bid. In fact he got one bid that was so low it was obvious that the contractor must have been incompetent or planning to cut corners to a dangerous degree. He was very pleased with the second floor addition that Craftsman had done and when I checked it out I was very impressed with the high quality of the complex project. When it came time for us to remodel our basement I called Chris Pete at Craftsman in order to get a quote. Unlike my co-worker I knew that it was not necessary to get a dozen quotes because he had already made it very clear that Craftsman's pricing was very fair on the first quote. I did obtain three competitive quotes in all and Craftsman's quote was by far the lowest. I want to stress that being the lowest does not mean being the best. For some bad contractors they may quote very low because they do not have a good understanding of their costs and will end up either performing work in a shoddy manner or pestering the home owner later with frequent extra charge billings. Craftsman was able to beat other contractors' quotes because Chris Pete has a lot of experience working with older homes in Portland and has a great understanding of what is required in order to get the necessary permits from the city when remodeling these homes. Chris also offered very creative design solutions that ended up not only saving many thousands of dollars in costs related to leveling the basement floor but we ended up with a nicer bedroom than we had drawn up for him in the first place. In our discussions with other contractors they missed this cost saving opportunity and so their bids were much higher. Our final project was completed on time giving us 40% more finished square feet to our home at very reasonable price. We have a bedroom with an egress window that has a lovely bench seat under it with twin closets on each side. We have that all important second bathroom, en suite, with a beautiful tiled step down shower, a media room with surround speakers where we spend a lot of time, a large walk in closet and a finished laundry room that Chris relocated from our initial drawings. The finished laundry room was one of our biggest surprises since we had not really given much thought to making it nice. Chris' thoughtful suggestions ended up making this the most attractive laundry room we've ever used. I have happily recommended Craftsman Construction to two other friends who hired them to complete their remodels. In both cases my friends were overwhelmingly pleased with the work Craftsman completed and the cost. In each case Chris sent me a check to thank me for my referral, which was very nice, but I would have happily recommended him to any friend in need regardless. He understands that word of mouth recommendations are very important in his line of work which is why he treats his customers so well. I have no hesitation in recommending Chris at every opportunity to friends who want to spruce up their homes. If you are renovating a home in the Portland metro area call Craftsman Construction. You won't be disappointed.”