Comcast

They're very responsive and do their best to get out and help me as much as possible.

Service is good but rates are ridiculously HIGH! We pay $235./mo for cable and internet service. It would be different if they didn't charge an additional $6-$10 to rent newer movies! Of course all the old ones no one wants to watch are free. Such a rip and I'm tired of being ripped-off!!!

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I just have to write this review to let people know that Comcast/Xfinity customer service isn?t always bad.  I have had my fair share of frustrating customer service encounters with Comcast over the years, but this particular customer service center has given me nothing but stellar service every time I have been in.  My latest issue was the message that kept popping up on my TV about needing to update my set top box but I wanted to ask about possibly upgrading to the X1 system at this time.  I decided I would rather speak to a representative in person than over the phone so I stopped by the Beaverton center on my way home from work on a Friday evening.  Needless to say, there were very few people there and I was called to the counter right away.  Alan listened to my questions and explained why I need a new set top box and discussed in detail what would be required for me to change to the X1 system.  He never talked down to me or looked like he was in a hurry to get me out of there.  In fact, he let me call my husband really quickly to verify that my decision was okay with him.  Alan then got me my new equipment and explained in perfect detail how to set it all up when I got home.  He even showed me some of the features on a TV behind the counter.  I was thrilled with my experience and am enjoying my new X1 system immensely.  I will definitely be back to the Beaverton center the next time I need some help!

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Our auxiliary cable box just quit working. We called Comcast xfinity and they scheduled a tech out for the following day. He arrived on time and replaced our broken box with an updated one plus left two new remotes.

People complain about Comcast but we've never had anything but the best service anytime we've had a problem. Price is high but that's industry driven. Do t like it but that is our choice.

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I have no choice but to use them.

The results of all the telephone calls to the off shore techs were a waste of time.
The results of all the tech visits to my home were a waste of time.
The results of the Maintenance visits to my home were a waste of time.
I believe Comcast Corp has changed their signal, so that it will not be satisfactory to the those of us who want limited service.  The reason I say this is I know the more expensive plans that my neighbors have, have had no reception problems.
Comcast tech and Maintenance management is unreachable by the consumer.  Obviously with good reason, they have insulated themselves from the real world complaints.
At this point, after the five 8.5x11" full pages of the notes I have kept, I do not think Comcast management cares about my service.
I feel sorry for the techs, who have to face the customers.
The one person I talked to over the telephone who was knowledgeable and efficient was in the billing department (Mexico).  She reviewed the tech history on the account, and appreciated the problems and lack of progress I had suffered, and gave me a credit for $20 against my current bill.

Our 2 year starter deal ended so our bill went up. I called to see what we needed to do to lower the bill, expecting to lose some channels or something. But, they gave us a new 2 year deal with upgraded DVR and lower bill.

It's the only one that services our area. It's probably a pretty good. But actually whenever I call with the problem, they've been very good about handling the problem and their offices are very far from here and it's very easy to go over there and take care of things. I would use them again in the future.

After taking a number I waited approximately 20 minutes to exchange some equipment that wasn't working correctly. The staff were friendly and helpful.

They were very prompt and professional. The reason I rated a B is because originally I was told they would mail the cable cards and then they just showed up at my door. When I called to ask why they were not mailed I was told it had to be an install. It worked out fine in the end.

I recently moved and needed my cable jack outlet located where I have my TV. I
was told by my field representative that they would do a 'wall fish' so
that I could have my outlet behind the TV. When the technician arrived, he said because it is an outside wall, I could not have the jack behind the TV and would have to have it on an adjacent wall and run the cable along the floor. After quizzing him about any other possible options, of which he said there were no other options except going through the exterior siding, I agreed to have the jack on the adjacent wall.
He proceeded to install the wall jack outlet about 3 feet up
off the floor! When I told him I didn't like it that high, he said, and quot;I
told you I was going to come straight through the wall.and quot; as if I knew
that meant I had to have an outlet that high up off the floor. Later, he admitted, he did not know it would be that high off the floor. I asked him if he even tried to lower it, to which the answer was and quot;noand quot;
I think he was trying to get the job done as fast as he could and thought I could move a piece of furniture in front of it to cover it up. After I argued with him and insisted I was not happy, he moved the outlet down and was
helpful after that, even patching the hole. I now have a patched hole in my new house with newly painted walls. I have to be home again to meet someone from Comcast who is going to texture the spot and touch up paint. It is nice they will do this, but it all could have been avoided if the technician had consulted with me ( I was in the next room) or if he had not taken the easiest way the first time.

It went very well. The gentleman was friendly and attentive to the details. The and quot;fixand quot; produced excellent and long lasting results. I was very pleased with the whole experience.

OI

Our new modem/router stopped working after 1 month. I was told to bring it in to Nimbus location to exchange. It was worse than the DMV. I had an 8 month old with me and had to wait 40 minutes. Then took it home and hooked it up only to see that we had no phone service. After 35 minutes of tech support I was told they would have to expedite it and it might take 24-48 hours for call. I called the next morning and the only good person I have worked with so far told me that the guy who exchanged the modems did not activate the 2nd one.

Working with Comcast is extremely frustrating. I've always had cable TV service with Comcast, but last year, I switched from DSL through Century Link to internet service with Comcast. Since HD was introduced, my TV and quot;tilesand quot; often, with my resorting to calling Comcast when the tiling is extreme -- like 3-4 times an hour, vs. 1-3 times in the evening when I watch TV. My internet connection is awful, with pages often stalling or disconnecting. The techs tell me it's not their service but a site problem which might be true. I only know when I had DSL through Century Link, I had no problems -- ever! The technicians are always very nice, prompt, but I think the problems with my Internet connection is beyond their training or skill level. I don't want to switch to dish TV as I don't like the aesthetics of the dish, and FIOS is not offered in the County I reside.

In order to get any type of discounts you have to be in contracts for years . All of my services seem to be on different contracts. Phone, cable, internet, home security. All I n all it doesn't seem like much of a discount.

The phone connection service has not worked on any of the 3 tv's i have. I have had to go to the office and wait for hours on all three occasions. There is constant transferring from department to department. It seems like they don't have their act together.