CAMPBELL'S TILE CONCEPTS

.

.

The whole crew from owner to office staff to installers were very thorough and professional throughout entire process from quote to maintenance query after installation. It's been 3 1/2 years since everything was done and it still looks great. They focused on just the tile installation so we prepped the counter top surface ourselves based on their advice.  They installed large porcelain tile and epoxy grout on top and front of counter with a small tile backsplash on wall. The crew did an excellent job of rounding, cutting, and orienting the tile, including placing tile over lip of sunken sink. We hired someone, on their recommendation, to prep the floor, and then we had them back to install large porcelain tile and normal grout in kitchen, dining, and laundry area. Believe me, we're picky about gap sizing and placement and they couldn't have done a better job of that and dealing with the floor slope in an older house.

Their labor costs were very reasonable and a bargain considering the quality and level of skill that the owner demands from all of his crew.

Loved it. Total professional and the work looks great.

Can't say enough about the quality of their service.  They worked with me on several issues, including using a grout that could accommodate my chemical sensitivities.  I also have mobility issues and they worked with the city to find the proper tilt of the shower floor that would allow me to use it more easily,  A tile was cracked on the laundry room counter, and they replaced it before I even noticed the problem. The men who worked on the job cleaned up every day.  We used a natural limestone for the fireplace wall and they did an excellent job of centering the tiles and placed them in such a way that enhanced the natural qualities of the stone.  If there were a higher grade that A I would give it to them.

When we finished our 1400 sq. foot walk out basement, we knew we wanted high-end features and lots of tile. Our decorator recommended Campbell Tile Concepts and when we met Chris Campbell, we were immediately impressed. Chris was happy to let us select and supply our own tile. He also helped us select the tile layout pattern and choose the correct grout colors. His crew of amazingly talented tile craftsmen worked for several weeks to create what all who see it consider a masterpiece. The basement has a concrete floor, so Chris used a special underlayment to prevent the tile from cracking. Four years later, the tile is still perfect.

This is the second job that Campbell Tile Concepts have done for us.
Chris Campbell, his wife Deanna and their crew of master tile craftsmen are wonderful. When we discovered a leak in our existing mud set shower, we called Chris. Deanna helped us select a very reasonably priced field tile and accent tile that worked beautifully with the existing tile floor in our bathroom. Chris also let us do the destruction work to save costs. The two craftsmen who installed the tile did a meticulous job. Every tile is perfectly cut and the base of the shower is perfectly pitched to allow the water to drain evenly. We enjoy the new shower every morning!

Their pricing was fair. As far as craftsmanship, they were timely, very knowledgeable and super helpful. And when it comes to picking up selection of tiles, they are extremely knowledgeable and has great ideas.

From the initial selection of tiles with Amy, to the crew that showed up bright and early every morning to install, our experience with Campbell Tile Concepts was nothing but good.
We were unsure what type of tile we wanted and what look we wanted, but Amy was able to show us several examples of tiles and finished projects that helped illustrate what we were looking for. Very happy with the time she spent with us and the choices we made.
The guys that did the tiling were awesome. Very polite and professional...they helped explain what they were doing all along the way. Never rushing the job, just getting it done right. The finished job speaks volumes for the craftsmanship these guys had during the job. My biggest memory was of one of the guys sitting on the steps outside carefully grinding off the sharp edges from every tile...that is the type of care and thought that craftsman have.

There were really three parts to the project design/planning, management, and implementation. The design and management phases of the project were great. Chris has obviously been doing this for quite a while. He was very knowledgeable, had great ideas, and suggested design patterns that were a great fit for what we were looking for. He was prompt, returned all our calls, and was very personable. I really give Chris an A+ on this job.
Of course when you work with companies like this the owner does not actually do the tile work, but you trust and assume that they bring people out that are up to their standards. The tile guy that actually did our job was very nice, always on time, and was a hard worker.
When the job was done our first thoughts were and quot;wow this looks really niceand quot;. The next day when the plummer tried to install the sink we ran into our first issue. The tile work on vanity counter top ended up being so uneven that the sink had to be shimmed up 1/4 an inch on one side to stabilize it. The plummer's said that it is very rare for him to see things be this far out of alignment on a new tile job. That night was the first time we started using the bathroom and we noticed that the tile leading out of our bathroom into the hallway slanted up, and was quite unlevel with respect to the rest of the floor. This had two side affects. One was that as you walked over the tile you could feel the tiles slanting up with your feet. Two was that it caused there to be a noticeable rise between the wood floor and the entry way into the bathroom.
When Chris came out to inspect the work I could tell he was not happy about the sink, but we decided not to do anything about it as it would have mean ripping out all the vanity work. He did agree that the floor tiles near the hall were too far out of level and would need to be fixed. There were other small issues too that he said we would address. He ordered some new tile for the fix and his tile guy arrived the day the tile was ready. He tore out the old tiles and re-installed them.
The work was finished right as I was leaving to pick my kids up, so I didn't have a chance to check out the work until later that evening, and to my amazement the tile was re-installed the same way. The tiles had the same uneven slant and were unlevel when compared to the rest of the floor. A very simple check with a level show how much more uneven these tiles are then the rest of the floor. I just don't understand.
We have two other bathrooms that need to be remodeled, and have decided to go with a different tile company for those two bathrooms. At this point we have a little bit of left over tile from the job and are planning to just pay the next contractor to pull out and fix parts of the upstairs bathroom as part of his bid.

Very smooth process. Started on time and cleaned up after each day so we could continue to use the bathroom in the evenings.

Working with Chris Campbell at Campbell's Tile Concepts (CTC) and his entire staff was a great experience. CTC had great design ideas, helped source materials that fit the design and our budget and provided excellent craftsmanship for our shower remodel. The work was done on-time, the space was kept clean and quality was top notch. CTC also helped suggest other contractors that also provided a high level of service and quality of work. The staff at CTC was patient, resourceful and always ready to help us. CTC did a great job for us and we are thrilled with our new shower.

This was the most expensive and extensive part of my bathroom remodeling. The owner was Chris Campbell. He was willing to go with our very exact specifications as we had tight ceiling components in getting it to work as far as putting the tile in. We would put a cabinet but he would put some tile in and put something else. He was willing to work around our needs and he was also willing to work with our design changes. We started out with having tile in specific places and then we decided we wanted it in more places and he was pretty accommodating about that. They guys who worked with him made sure the tile was lined up properly so that all of the straight lines matched the Indian view and that was the way it was supposed to be. The negative part about them is that they are really busy and it is really hard to get them. It was hard to get their scheduling to match up with what we needed. They were accommodating about it but sometimes we had to wait a little bit longer. It was a little difficult to communicate with him as far as our needs and his needs. When we would ask him how to get the shower walls done he would give us a suggestion and we would agree on it but then he would come in and say we would have to have this done. There was communication lacking and I think that was just because he has a lot going on. I think he was really busy all the time. The quality of the work in the end was very good. The price seemed a little high but it could be because of the nature of the work. Their punctuality was good and they were professional. I am planning to use them again.

Project went well. I was referred to CTC from Ann Sacks, where I purchased the tile. Chris, the owner, came to my home and we went over the details of the job. Unknowingly, I had picked tile that is not installed like typical tile, and that's why I called CTC. Chris recognized my tile and knew exactly how to do it with epoxy instead of grout etc... He drew a detailed picture of how the tile would be arranged and took measurements. A couple days later I had a bid and we set up the work for the following week. Day 1 the tile guy wasn't able to make it due to a back injury, but day 2 CTC sent out two guys to make up for lost time and the project was completed on time. The floor looks great - installation was done really well.

On time, proffessional, spot on results.

Simply amazing. Second generation tile professional. Very professional showroom with top notch advisors and designers. Chris Campbell, owner, involved at every step. Punctual, accommodating of last minute changes, clean and neat, acccurate time involved estimates. Just top notch from start to finish. Being in the tile business myself 20 years ago- I'm VERY particular and was completely satisfied. A rare find in construction today. I've never given straight A's- went back to try and lower oneor two grades to a "B" but could not. They are THAT good.

They were professional and they were on time. They were very organized. They had a crew that came in for each job. They were neat and did not mess around my place. I appreciated that. My bathroom had a side pocket door so they worked carefully on that project. They made sure it was secure before it was tiled in. It looks great. I would definitely use them again. They not only do the contract work but they have a relationship with the wholesalers so I could buy the products at wholesale price. I liked that about them.

Fantastic. Chris was involved with the design work, with a bunch of great ideas. We picked a travertine tile for the floor based on a sample given to us by the wholesaler. When the floor was installed, the actual tile was completely different. This was technically a natural variation, but the wholesaler should never have given us the sample they did, as it bore no resemblance to the tile they had in stock. Chris pulled the floor out, no questions asked. He took us to the wholesaler and laid a bunch of tiles out on the floor to make sure we got what we wanted. We offered to ask for money back from the wholesaler, who was the one at fault, but he wouldn't hear of it. He fixed it, and everything moved forward with no delay in the schedule. The tile looks awesome, they cleaned up after themselves, and were very pleasant to have around.