Amazing Maids & Cleaning Services

My former tenant arranged for Amazing Maids to do a ‘Move Out’ service that was to include the inside windows and the removal of some stickers (windows and SS refrigerator). The carpet had already been cleaned by another company. My former tenant had me coordinate this service for her once hired. This property is a 2 bedroom and 1 bath with a small office totaling 934 square feet. The appointment was for 10:30 am. They called and pushed the time to between 3-4 pm. No one arrived until 4:30 pm. I communicated clearly with Danella that due to a scheduling error, by my new tenant, that work would need to be done with some furniture already in the unit. I let them know they would need a ladder to perform some of the needed cleaning due to the 11’ high ceilings. This included some of the windows in the master bedroom and the living room. Plus, the fan cover in the bathroom. ALL of my new tenants boxes and most of her furniture was out on the covered wrap around porch. My former tenant rented this property furnished. My furniture had yet to be moved. I let them know they did not need to clean anything in the 2nd bedroom as this is were I moved what furniture I could that was mine. So, 1 less room to clean and 4 less windows. The bathroom, small office and hall were completely empty when they arrived. And, 2/3 of the master bedroom was empty. I let them know once they finished cleaning the empty portion of the master bedroom that I would move the few items over to the other side of the room so they could finish cleaning that room. Which I did do. I forgot to pack my things that were in the dishwasher. So, when they arrived I was working on that. Once I finished that I moved all of my kitchen boxes that were stacked neatly by the front door out onto the porch. These were not in anyway in anyones way when they arrived and were working on the other rooms. Everything in the living room was moved to the center of the room as I was told to do. You could easily walk the perimeter of the entire room. There was also plenty of room for a ladder to be brought in to wash the windows. I directed the 2 gals that arrived first to start on the empty spaces and the master bedroom. I asked for them to let me know when they needed me to move the few items in the master bedroom to the other wall. Somewhere along the line one of them called their office and/or the owner. A gentleman and Denise (owner, I think) arrived to help. Denise immediately started in on the refrigerator. This was on a completely different wall and section of the kitchen. My finishing up packing items out of the dishwasher in no way hindered her or anyone else's work that was taking place in other rooms of the house. When I finished my small task I moved all my neatly stacked boxes by the front door out on to the porch with everything else. Not a typical ‘Move Out’ service but they knew that a full week before they arrived!!! Denise arrived upset and agitated and was both rude to me and completely unprofessional the entire time she was there. It seems they either under bid this job or it was getting so late in the day that she’d have to pay overtime. Neither of these scenarios should result in Denise being rude to an owner of a property or NOT completing the job they were hired to do. BATHROOM: 1. Did not clean window. 2. Did not take fan cover off of ceiling and wash. OFFICE: 1. Did not clean window. MASTER BEDROOM: 1. Did not clean windows. LIVING ROOM AND TURRET: 1. Cleaned 2 lower sections of 5 large windows. 2. Did not clean any of the window sills, any of the lower molding, any of the lower turret molding, or the fireplace mantel or marble hearth. 3. Did not sweep or mop the wood floors (perimeter). KITCHEN: 1. Did not clean grease off the underside of the hood exhaust fan. 2. Did not clean oven exhaust on viking range. 3. Did not thoroughly clean decorative hood and cabinets above range. 4. Did not clean grease spots off the ceiling above range/cabinets. 5. Vacuumed out cabinets and double pantry but did not spray and scrub as need to remove food residue. Same for the under sink cabinet. Awful! Awful, job! 6. Did not clean front doors and drawer handles on center island. Let these filthy dirty! 7. Did not clean main window. 8. Did not clean glass panes on kitchen door. Denise complained when I came in to see how much longer they needed. She thought 1 hour. To me 4 people in the kitchen for another hour should have meant the kitchen was super clean. Instead it was the worst room in the house! When I spoke to her the next day about them coming back to finish the kitchen, living room and windows she went off at me about no guarantees because there was furniture in the house (Center of living room and 1 bedroom wall). What does that have to do with the state of the KITCHEN? She actually started swearing saying ’S*** Show’ and ‘F*** Up’. Wow! Ladies and Gentlemen of Portland (97201), DO NOT WORK WITH THIS COMPANY OR THIS UNPROFESSIONAL WOMAN! If you already are you might want to start shopping around for someone new to work with. I now have to hire another company to come in and finish the job that Amazing (not) Maids did not complete.

unknown

.

unknown

Overall, it went well. I ended up having a scheduling issue and was late getting home. They were waiting and got right to work. Very much appreciated that.

The team that cleans our house is extremely professional and thorough with their cleanings. We appreciate their services and are pleased each time. If ever there is something that is not quite right, they are very responsive to correct the item.

They are really good.

We've used them for the last year or two. They have been very consistent and do a good job. They are reliable and we get the same people each time generally. They haven't had that much turnover. They haven't lost anything and we have been happy with them. They are probably a little spendy but we get the service and my wife is happy so that's what counts. We haven't really shopped around and my daughter referred them to us and we have been happy.

It was a good service and I had no quarrels. No one cleans your house like you can, because you know where all of the dirt is. It was different people all of the time like you would expect. It's a big house, as it's 3,400 square feet on one level and they take 7 hours to do the work. Their service was good for the price.

I hired this company to clean my home 2 times per month beginning November 2009. "Full" clean ($150.00) 1 time per month and "short" clean ($129.00) 1 time per month. Although they were very reliable about showing up and responding if I was unhappy, I was continually disappointed with the thoroughness in which they cleaned. I came home a number of times and wasn't instantly sure they had been here. They cleaned "around things", not moving small items to clean under. I at times, left items (glasses, magazines etc...) on the tables or on the floor to see if they would move them to vacuum or dust, they did not. If I called to voice my dissatisfaction, the owners were responsive and would come out and review following a cleaning, offered a full clean at no charge, but I was fed-up with having to call with my concerns. I feel when paying these top prices, my house should be "sparkling"...very frustrating to say the least.

Love our cleanings! Amazing Maids do a great job and make our house sparkle. We appreciate the thorough job and professionalism they do every time!

They are always on time. They are always looking ways to make the house look good. I rate them high overall.

They crew was friendly, and paid attention to the notes I left. The kitchen and bathrooms are spotless!

I didn’t think that they did what they led me to believe they were going to do. I thought I would be a very thorough cleaning and it turned out to be a very superficial cleaning.

The first time they came they missed some things on the list. I called them and they corrected them. They charge more for the initial cleaning. I feel they should have been more aware of how thorough they are for other cleanings. I would have liked for someone to call me after the first cleaning to see how the work turned out.

We have used them for many years. They start off really good with their services and then it tends to be satisfactory. The owner has been very responsive.

My home was clean and well put back together. They were courteous and I felt very comfortable with them in my home.

I have been using Amazing Maids for the past 8 months and I am 100% satisfied. Their employees do a fantastic job (top to bottom). I have not had any problems at all.

They do a solid job. They show up every time on the same day consistently. They won't customize the cleaning to fit your unique needs (ie: change litter box, run the dishwasher), but they consistently do a good job of what they say they will do. They are good for the money. I've had meticulous and perfect crews who charge $450 month. But for $200 a month, they do a good enough job. I trust them not to let my cat out.

I received a flyer for this company and needing my carpets cleaned desperately, I gave them a call. A very professional gentlemen came out that very same day to give me an estimate. The estimate he gave me was lower than I expected so I had him give me an estimate for my windows and gutters. I couldn't believe the price. Someone from their office called me later that afternoon to schedule an appointment. I got an appointment 2 days later. Rick, who came out to do the work, was professional, quick and good. He was on time and finished everything in about 5 hours. I would definitely use them again and have recommended them to everyone I know.

The company is courteous, consistent, fair-priced, and are very responsive to customer feedback and requests. When I first started service with them, they were very thorough with their assessment, asking a lot of questions related to everything from treatment of pets (keep indoors, etc) to what will be expected of them. They have done a great job ever since. I am very pleased with their services and really enjoy coming home to a clean house!