Founded 2000 • With Angi since September 2007
Service Provider Response
We appreciated the positive report regarding our reliability and promptness to respond to situations. However, we find it very disappointing to read a negative report regarding our detail and quality of cleaning. We feel we made every effort possible to meet this client's needs. In addition, most recently we gave this client a free clean in an effort to show them that the quality of our service is an "A" . The client emailed after the free clean with the following statement: "We were pleased with the cleaning that the gals did on Friday 7-9-10…the house looked really nice. XXXX and I have decided that we will suspend our cleaning at this point. We appreciate the work the ladies have done, but the expense is more than we can handle right now. I will be in touch if we decided to start up again. " As a company, we were surprised at this report after receiving the positive email.Service Provider Response
Thank you for taking the time to post feedback on our services. Your business and precious time are genuinely appreciated!Service Provider Response
Thank you for taking the time to post feedback on our services. Your business and precious time are genuinely appreciated!Service Provider Response
Amazing Maids & Cleaning Services was hired to do a "Move-Out/For Sale Cleaning on a very old, but beautiful home in NE Portland. Service was to be a deep clean of the home as well as clean the 32 windows frames. Unfortunately, we did not realize that the previous homeowner, who apparently lived there for 50+ years was a heavy smoker. Needless to say, nicotine covered every surface in the house. Before we cleaned, all the walls required painting. The clean that the client is calling "superficial" took our crew 9.17 man-hours the first time through. The kitchen and bathroom floors and the kitchen counters were brown and yellow from age and nicotine. We received a call from the Realtor advising us that neither he nor the home-owner's daughter was happy with the way the counters and floors came out. We do have an Amazing Guarantee so we scheduled a re-clean for the following Saturday. We were asked by the Realtor to use "commercial stripping" on the floors. We are an Eco-friendly service and our cleaning crews are not trained to strip floors, therefore, we advised him that we could not use his requested product. However, we did return and removed as much of the nicotine on the counters as possible. There was nothing we could do with the floors. Our crew was there for an additional 10 man-hours. The charge for the house cleaning portion of the project was billed out at $280.00, which after the re-clean adjusted to approx. $14.00 per hour. It is our policy and philosophy to do whatever we feel is necessary to make our clients happy. Unfortunately, this is one of those situations where client satisfaction was not possible without going against our business practices. Residential floor stripping is not a service we have ever offered. The Realtor then called after the re-clean and stated that he needed to have the floors stripped and that all we did was a "powder puff" clean. He then went on to demand a $200 refund. We denied the refund, feeling that we did everything possible including a re-clean. He then insinuated that we would lose a lot of business when word was spread throughout his office and that we would be taken off the "List" of approved companies. We realize now that you cannot make all people happy all of the time! We feel this was a no win situation.Service Provider Response
We sincerely appreciate all client feedback and will work to improve the communication to clients regarding the initial clean and the price. All clients receive a follow-up call after their first cleaning with our company.Service Provider Response
We love our long term clients and will bend over backwards to make them happy. We take client feedback very serious. We have already had a conversation with this client regarding their concerns and have come up with a plan to correct our mistakes. Follow-up calls and quality control checks will be performed to insure the 'honeymoon' phase does not pass again! Without client feedback, we can not grow and improve as a company. Therefore, we appreciate the honest feedback and the opportunity to make things right again.Service Provider Response
Thank you for your business and feedback. We look forward to caring for your home again in the future.Service Provider Response
Thank you for your feedback. We are delighted that you are happy with our services and our fantastic employees. Although price may be an issue for some people, we hope you feel there is value in the service we provide.Cloud 9 provides professional carpet and upholstery cleaning services, window washing services, and house cleaning and housekeeping services. We have been an Better Business Bureau A+ Accredited company and have maintained our Angie's List Super Service Awards.
Angi Certified
All Surface Cleaning is a very affordable Roof, Gutter and Deck Cleaning service. It is our belief that anyone can do cheap work for a cheap price. Others can oversell the amount of work that needs to be performed in order to justify a “high quality” price. Our goal is to provide what we would want ourselves: VALUE – good workmanship and professionalism at a fair price. You owe it to yourself and your home to discover why All Surface Cleaning provides the best gutter, deck and roof cleaning Portland has to offer. We also offer some of the best warranties in the industry on certain services.
Angi Certified
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Little Prince offers premier pressure washing services in the Portland Metro Area. If you have grime and moss on your driveway, deck/patio, siding or roof, we will get rid of it using only GREEN solutions. We've been working in this community for the past 12 years and no project is too small or too big. Give us a shot! From the first communication, to us leaving your home, it'll be all smiles and professionalism. It's time to give your home the royal treatment!
Angi Certified
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