Amazing Maids & Cleaning Services

As a divorced mom of four working full time, I rarely have time to keep up with deep cleaning. Amazing Maids has been a total lifesaver. They’re always on time, super detailed, and respectful of my space. Coming home after they’ve cleaned feels like a fresh start every time. I can finally breathe easier—highly recommend to any busy parent in Beaverton!

My former tenant arranged for Amazing Maids to do a ‘Move Out’ service that was to include the inside windows and the removal of some stickers (windows and SS refrigerator). The carpet had already been cleaned by another company. My former tenant had me coordinate this service for her once hired. This property is a 2 bedroom and 1 bath with a small office totaling 934 square feet. The appointment was for 10:30 am. They called and pushed the time to between 3-4 pm. No one arrived until 4:30 pm. I communicated clearly with Danella that due to a scheduling error, by my new tenant, that work would need to be done with some furniture already in the unit. I let them know they would need a ladder to perform some of the needed cleaning due to the 11’ high ceilings. This included some of the windows in the master bedroom and the living room. Plus, the fan cover in the bathroom. ALL of my new tenants boxes and most of her furniture was out on the covered wrap around porch. My former tenant rented this property furnished. My furniture had yet to be moved. I let them know they did not need to clean anything in the 2nd bedroom as this is were I moved what furniture I could that was mine. So, 1 less room to clean and 4 less windows. The bathroom, small office and hall were completely empty when they arrived. And, 2/3 of the master bedroom was empty. I let them know once they finished cleaning the empty portion of the master bedroom that I would move the few items over to the other side of the room so they could finish cleaning that room. Which I did do. I forgot to pack my things that were in the dishwasher. So, when they arrived I was working on that. Once I finished that I moved all of my kitchen boxes that were stacked neatly by the front door out onto the porch. These were not in anyway in anyones way when they arrived and were working on the other rooms. Everything in the living room was moved to the center of the room as I was told to do. You could easily walk the perimeter of the entire room. There was also plenty of room for a ladder to be brought in to wash the windows. I directed the 2 gals that arrived first to start on the empty spaces and the master bedroom. I asked for them to let me know when they needed me to move the few items in the master bedroom to the other wall. Somewhere along the line one of them called their office and/or the owner. A gentleman and Denise (owner, I think) arrived to help. Denise immediately started in on the refrigerator. This was on a completely different wall and section of the kitchen. My finishing up packing items out of the dishwasher in no way hindered her or anyone else's work that was taking place in other rooms of the house. When I finished my small task I moved all my neatly stacked boxes by the front door out on to the porch with everything else. Not a typical ‘Move Out’ service but they knew that a full week before they arrived!!! Denise arrived upset and agitated and was both rude to me and completely unprofessional the entire time she was there. It seems they either under bid this job or it was getting so late in the day that she’d have to pay overtime. Neither of these scenarios should result in Denise being rude to an owner of a property or NOT completing the job they were hired to do. BATHROOM: 1. Did not clean window. 2. Did not take fan cover off of ceiling and wash. OFFICE: 1. Did not clean window. MASTER BEDROOM: 1. Did not clean windows. LIVING ROOM AND TURRET: 1. Cleaned 2 lower sections of 5 large windows. 2. Did not clean any of the window sills, any of the lower molding, any of the lower turret molding, or the fireplace mantel or marble hearth. 3. Did not sweep or mop the wood floors (perimeter). KITCHEN: 1. Did not clean grease off the underside of the hood exhaust fan. 2. Did not clean oven exhaust on viking range. 3. Did not thoroughly clean decorative hood and cabinets above range. 4. Did not clean grease spots off the ceiling above range/cabinets. 5. Vacuumed out cabinets and double pantry but did not spray and scrub as need to remove food residue. Same for the under sink cabinet. Awful! Awful, job! 6. Did not clean front doors and drawer handles on center island. Let these filthy dirty! 7. Did not clean main window. 8. Did not clean glass panes on kitchen door. Denise complained when I came in to see how much longer they needed. She thought 1 hour. To me 4 people in the kitchen for another hour should have meant the kitchen was super clean. Instead it was the worst room in the house! When I spoke to her the next day about them coming back to finish the kitchen, living room and windows she went off at me about no guarantees because there was furniture in the house (Center of living room and 1 bedroom wall). What does that have to do with the state of the KITCHEN? She actually started swearing saying ’S*** Show’ and ‘F*** Up’. Wow! Ladies and Gentlemen of Portland (97201), DO NOT WORK WITH THIS COMPANY OR THIS UNPROFESSIONAL WOMAN! If you already are you might want to start shopping around for someone new to work with. I now have to hire another company to come in and finish the job that Amazing (not) Maids did not complete.

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