Ability Plus Roofing
About us
OWNER–OPERATED. NO SUBCONTRACTORS. COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES. MAY CONTACT THROUGH EMAIL. CCB# 217127
Business highlights
Services we offer
ROOFING.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 0% | ||
| 1% | ||
| 6% |
I was very pleased with the quality of the materials and the look of the new roof.
This process was painless. The crew arrived and immediately it was obvious that they knew what they were doing. The job was completed in 3-1/2 days. Every night at quitting time they cleaned up their mess completely.
At one point, I had some questions, so called Mike who immediately came up to discuss whatever worries I had. After completion, Edgar (the foreman) came up to walk me through a final inspection. We discussed some small items and Edgar sent a man up to correct those items.
All through the job, I was impressed with the skill, professionalism, knowledge, and honesty with which Ability Plus conducts its business.
The company did a poor job on the roof. They did not replace soft plywood sheathing and the plywood is delaminated and warped on the attic side of the roof. It was also discussed before the job began that the sheathing was loose in that section so they were to inspect it and make sure it was re-adhered or replaced if needed. I called them to inspect it upon discovery of the defect. They sent out an employee who stated upon inspection of the attic that the roof was in rough shape in that section, if they had seen the inside of the roof/attic they would have taken action. The employee told me he could not do anything and this would likely and quot;go nowhereand quot;. He told me I would need to contact the owner, Mike Doyle. I contacted Mike and he has not returned my call. I even enlisted the realtor I used, Sherry Francis from The Sherry Francis Group, for aide contacting him, since she recommended him so highly. I have had no reply from Mike Doyle. The roof was put on shortly before purchase of the home. The roof was done approximately 6/20/14 and we closed on 6/30/14. It is clear they cut corners on this job and there lack of response is highly unprofessional. As we clearly pointed out via our inspection there was a deficiency in this area of the roof and they needed to address it while completing the job, it is unacceptable that they are claiming ignorance to the issue. I have attached some pictures
***Update** - The contractor refused to honor the warranty on the roof, stating we did not have a contract with him. When we purchased the house we split the cost of the roof with the sellers and he provided us with warranty documents but won't honor them. We tried BBB, but it did not get a resolution. We are now filing a claim with the CCB (Construction Contractors Board). So shoddy work and questionable ethics are what we have experienced with this company.
to up sell me at all.
The crew showed up on time and got to work immediately. All their communications were friendly and direct. The work was completed earlier than promised. They did a thorough job protecting our property during the work and the cleanup was adequate. They paid great attention to detail, and were very good about discussing any new findings during tear down and installation of the new roof. The made some excellent suggestions for placing the vents in different locations on the roof for better ventilation. Overall, the crew was reliable, efficient, responsive, cleans up after themselves, and able to answer questions and concerns.
Everyone we dealt with were and knowledgeable, professional and respectful. The entire job was done by one crew, who were all employees of Ability Plus. They didn’t use sub-contractors, which was a big decision factor for us.
With all the lousy contractors out there today it is nice to know there is a company out there that you can trust to live up to their word and standards. The owner is great person and an honest business man, and his values are evident by the type of workers he hires. I would highly recommend them to anyone and will most definitely use their services again.
Licensing
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