Valley Overhead Door Sales Inc

Our garage door opener broke on 7/29. I called the company that did the initial installation and a subsequent repair. The offered me an 8/19 appointment. Began calling others on Angie's List without success (out of area, closed, etc.). Five or six calls in I reached Valley Overhead Door. They offered me a 7/31 appointment and a reasonable estimate. I accepted. On 7/31 they arrived on time, completed the work professionally, and charged me less than the estimate. They replaced 2 springs and the spring tube, rewound the cables, and straightened the frame.

Excellent work. The job was completed professionally and on time and with a very good price. Would definitely recommend this company for garage door work.

He replaced both cables on each side of the garage door and greased everything that needed greasing and then gave us tips on how to keep the garage door working in top shape.

Fixed same day I called.

They made sure to go over and Beyond to make sure that we were satisfied with the work. Would definitely hire them again for any of my garage door needs

It was repaired quickly. As worker mentioned, most likely a new door would be needed in another year.

Price looked good, reviews looked good. Paid Angies list. They didn't contact me. After 2 weeks I called them - they never heard of me, would call back. Never called back. Another 2 weeks and I contacted Angies list and they said they would straighten things out. Another 2 weeks, I contact the company again - again, never heard of me, would check into it. Never called me back. 2 weeks later I contacted Angies list - got a prompt refund. Still need help with my garage doors.

At the Yard, Garden & Home Show in Salem, we came across Valley Overhead Door's booth and the gentleman there was very helpful in narrowing down our choices. We told him exactly what we wanted and he didn't try to oversell us. We shopped around and got quotes from several companies before deciding to buy from Valley Overhead Door.   Ultimately, Valley Overhead Door won our business because everyone we had dealt with so far was friendly, they responded quickly, answered all of our questions and the price was very reasonable.  From the initial phone call, to the quote, to the installation, these folks were true professionals!  The first time they visited our house to give us the quote, the worker (I can't remember his name) arrived on time and worked quickly providing us with the same estimate we had gotten at the Garden Show.   We were told that it would take about 2 weeks for the doors to arrive at the shop and they would call us to schedule the installation once they arrived.  Two weeks later, we got a call that our doors were ready.  Initially, they had installation openings on Tuesday or Friday the next week.  My husband had that Thursday off and asked if there was any way we could do it then.  We were thrilled that they were able to accommodate our schedule. Joel did our installation yesterday - what a long day he had!  He arrived at around 10am and stayed until just after 7pm. Joel removed our old doors along with all of the old tracks and springs and installed shiny new tracks, doors and one garage door opener.  He was friendly and patient and stayed until the job was done.  He even programed our cars to the openers!  The value for the money far exceeded our expectations. We couldn't be happier with our new garage doors!!!

Originally I called for a service call to see if my nonfunctioning 20 year old garage  door opener could be repaired.  Service person was friendly but professional. He showed me the broken part and explained why it could not be fixed.  I decided to go with the same company for a new opener and  they were able to schedule that pretty quickly.  The person who showed up to do this work was prompt and very professional.  Also, each time I spoke with someone on the phone they were polite and helpful.  Made me feel like my business was important to them. Overall a good experience. 

They had an Angie's List special "$80" for one garage door tune-up.  When I called to schedule, I asked if it was $80 per door, because I have three.  She told me that the $80 was the minimum service charge, and covered about an hours work.  I also said one of the doors wasn't working properly.  She said after the tech looked at it and determined what the problem was, she would discuss price. 
The tech was scheduled to arrive between 3 & 5 PM.  He called at 3:30 and said he was 1/2 an hour away.  He then called me about 5 minutes before.  (I had asked him to do so because I didn't want him knocking on the door and causing my dog to start barking). He looked at the mis-functioning door and said all that was needed was an adjustment to the chain tension, which is included in the tune-up.
He tuned all three doors, lubed, etc.  He showed me what he had done, and gave some hints about keeping them in good working order.  He was here about 45 minutes, and I paid $80.  Great deal!
Tom was polite, well-dressed, clean, truck was clean, etc.  Very professional in appearance and performance.

One person came in the morning to assess the needs.  The second person was there early afternoon, fixed everything.  Works great.  The garage door opener even sounds better than it ever has.

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The garage door spring broke during the cold spell when temps got down into the teens.  We didn't want the garage to get that cold, but the door was too heavy for me to be raising and lowering it.  They came during a short window of time when I could be home, even though it required extra effort on their part.  Both the scheduler and the technician were customer oriented and happy to answer questions.  The work went well, and the price was lower than the other provider I contacted. 

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Everything went very well.

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Technician arrived promptly and did a good job.

Representative was prompt, thorough, helpful in fixing the door and in finding a new remote to replace one that had stopped working, and one year later the garage door still works well.

Things went well with them.  They did excellent work.  They were on time, professional and very courteous.  They had excellent workmanship and were reasonably priced.  They were the best around, and that’s because of their service, professionalism and their quality of materials.  I would most definitely use them again in the future.