Dustin Ritter Construction

"Wow! All I can say is I wasn't aware [member name removed] was so unhappy. The items I contracted were completed to my knowledge or he wouldn't have paid me in full. The "punch list" was apparently items that he had negotiated with Shane. If [member name removed] had included me in this side agreement I would have had a little more leverage or control of the items that he had agreed to with Shane. Their secondary agreement was without my knowledge and my consent therefore not my responsibility to enforce. As far as his personal attack on the tile that I actually laid, I believe he's confused. The only tile that I actually laid were ones that I didn't feel were acceptable quality and needed to be redone. I feel that this was a passive aggressive attempt at [member name removed] expressing his anger for me not enforcing the side deal he made with Shane. A deal that was his attempt at bartering to avoid paying for additional work he wanted performed. I apologized, offered to complete the items myself, for a cost, and requested he not slander me for a side deal gone wrong. This was his response. Since I began my business, I have had more referrals than I can count by happy and satisfied customers. I've never had to advertise or promote my business to have work. I say this in all humility. I am blessed. I have worked for incredible people and they have been very pleased. Obviously you can't please everyone. I completely agree. However, I disagree with the way this was handled. I appreciate the fact that Angie's list allows for a response. I'm sorry that I didn't realize it sooner. Since this review/complaint. I have added several new people to my team and have had great feedback and success. I can see where we've grown and where we need improvement. We will continue the work to be a company or character, integrity, and that focuses on our customers satisfaction. Thank you Dustin Ritter"