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True Blue Heating and Cooling
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
A+ Rating with BBB! 5 Star Rating on Google . Heating & Cooling Maintenance and Sales, Commercial and residential, Whole Home Air Cleaners, 24 Hour emergency repair
Business highlights
Emergency services offered
Services we offer
We offer both commercial and residential heating and cooling maintenance, repair and sales. True Blue has a planned HVAC service that we can taylor fit to handle your individual needs and concerns. Please call and speak with one of our highly trained customer service representatives about getting started on your maintenance plan. We also offer whole home air cleaners that eliminate up to 99.98% of allergens in your home.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.815 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 0% | ||
| 0% | ||
| 7% | ||
| 0% |
Showing 1-15 of 15 reviews
Jane H.
Jul 2022
I wrote a previous review and should not have done while upset for another reason . New unit but company folded . So frustrated about that . Our technician was great , came out next day and fixed problem . I just had sticker shock !! I would hire again . Sorry . I was unfair .
Lisa D.
Jul 2018
Friendly and easy to work with. A picture of the technician was sent to me so I knew who to expect.
Robert C.
Sep 2017
It was an A across the board. They did really good. This was the first time we used them. I was well pleased with their service. They were cheaper than I actually thought it would be. I think we came in under $400. It seems like any more, you get anything done, it's going to be at least $500.
Sabrina G.
Jul 2017
I would definitely recommend True Blue to friends and family
Samantha S.
Jul 2017
I called because my house was not cooling. I was able to get same day service which was great because I was expecting company later that evening. They ended up just needed to charge my system. The service man was very informative and diagnosed the problem quickly. This happened over a week ago and everything has been working great since!
Samantha S.
Jul 2017
I called True Blue because my heater was not working. The technician, Shane, came to my home in Glenpool and fixed the issue in under 2 hours. The whole visit was smooth and fast. He told me about their maintenance plan and I intend on starting that with them this Spring.
Courtney P.
Jul 2017
there was nothing wrong with my unit when I called them. i had bought theis house a few years back and have not had anyone look at it since the inspection. it is an older home so i was concerned. I called and asked to be put on the schedule for the next day. they came out and the man was very pleasant and smart. he looked over my system and it only cost $69 due to a promo they were having. he told me about the maintenance plan that they have. i did not purchase at this time but plan to start up in the fall. everything went very smoothly. he told me not to worry about my system and everything looked good.
Sherri L.
Jul 2017
It went great. They really knew what they were doing and was able to fix everything before I moved into my new home. My air blows super cold which I love. Will definitely be calling them in the future for any service or annual maintenance that needs done.
William N.
Jun 2017
Called regular Appliance Repairman and who does excellent work for economic prices, but he could not come out until Monday. I arrived home from an out of town surgery at 5pm on a Friday to find the AC not working. True Blue came out promptly. This is the only thing I can promote about the service. I was told the capacitor was damaged. They did not have a normal capacitor, but had their deluxe model at a higher price. If I wanted the normal capacitor I'd have to pay a $100 fee to have their after hours warehouse opened. Also there was a hefty fee for using service after hours, but would be waived if I agreed to purchased their maintenance plan which involved them coming to my house every six months for one year to ensure that my equipment was working properly. I agreed because the price was less; however, the total was $385. A capacitor for my unit cost anywhere from $15-$25. I had no other alternative being Friday night in the summer with inability to walk. The company called me the next week to set up maintenance and I deferred for six months stating that their technician just inspected my unit and told me everything else was functioning properly. Less than two months later my air conditioning unit was putting out hot air. I called my normal repair man who came out to find there was no Freon because the plug was loose on the air conditioning unit. Also the condenser was extremely dirty and had not been cleaned for years. I ultimately paid $400 for 8 gallons of Freon at $50 a gallon as well as $85 for service. I suspect that this company loosened the screw that caused the Freon leak as it had no issues prior. I would be very hesitant to consider anyone using their services again, but will say I did have a functioning unit for almost 2 months.
Response from True Blue Heating and Cooling
"At TrueBlue we work very hard to satisfy all of our customers. Mr. [Member Name Removed] did not make us aware that he was having any issues with his system, he called his "regular guy" and had him make the repairs that he deemed neccassary. He then wrote his review about our company. After reading his review and gathering information, before I could contact him, he contacted us. Approximately three days after the review. Mr [Member Name Removed] explained to me that he had now contacted a third company, who had informed him that his "regular guy" did not correctly diagnose the system. A line had rubbed somewhere in the system and over time caused a leak to form. Which makes sense and disproves the accusation that TrueBlue " left a plug loose". During our conversation, Mr [Member Name Removed] made clear to me that he felt that we should be responsible for all of the charges incurred. And at minimum, he wanted all of his money to be refunded. He informed me that if we refunded all of his money, then he would take down the negative review. I did not agree to refund his money, because as a company, we did nothing wrong. Our records show that we were out there on a Saturday, not Friday , and we were there from 7:30-8:30 at night. Our "deluxe model" capacitor is one that can replace many others and we carry it for emergencys just like this one. We carry it along with many other model specific capacitors. We waived our service call and let him purchase an annual maintenance plan, which we tried to follow up with the next week to clean the unit. We did all that we could for Mr [Member Name Removed] and this was our first time servicing his home. I find it interesting that he did not try to hold his "regular guy" accountable, like he did us, for the rubbed line. Mr [Member Name Removed]'s system was approximately 15 years old and his "regular guy" had worked on it for the 5 preceding years, according to Mr [Member Name Removed] during our discussion. In my opinion, this is a situation where a certain type of individual, is trying to leverage a negative review against a reputable company, to try and help pay for there own personal misfortune. We will be refunding the cost of the annual maintenance plan, because we would prefer not to business with Mr [Member Name Removed]. You can find many other positive reviews about our company on google, better business bureau and many other public sites. Thank you for taking the time to read our explanation!"
Bryan C.
Mar 2017
Shaun came out and let me know exactly what was going on. Got a new fan installed and a capacitor as well. He was efficient enough that it was an in and out job.
Response from True Blue Heating and Cooling
"[Member name].. Thank you for the review. We appreciate your business. if there's anything else we can help you with just let us know."
Donna W.
Mar 2017
I am very pleased with the service and the response that I got. Dustin came over same day and he was there within the hour. After Dustin finished it was working great and I have had no further problems since he left.
Response from True Blue Heating and Cooling
"Thanks for the great review. it was are pleasure to make sure your comfort needs were taken care of."
Melody E.
Feb 2017
THE TECH WAS ON TIME. VERY COURTEOUS AND KNOWLEDGEABLE. MY SERVICE TOOK LESS THAN AN HOUR AND THE RATE REASONABLE.
Response from True Blue Heating and Cooling
"[Member Name Removed].. We are very happy we can take care of you. Thank you for counting on Tue Blue."
Nick W.
Feb 2017
got here same day very friendly and had me up and going quickly definitely will be using true blue again.
Response from True Blue Heating and Cooling
"[Member Name Removed]... Just wanna say thank you!! if you need anything at all give us a call."
Lisa S.
Feb 2017
Great!! It was around noon and started calling for help and could not get a live person to answer until I called True Blue. I was already in a panic thinking it would be a below freezing night... The technician actually showed on time and was so polite and professional. They had me warm and cozy the same day and it did not cost me an arm and a leg..was actually much less than the initial estimate.
Response from True Blue Heating and Cooling
"[Member Name Removed].. we can all understand when the cold hits and the heater goes out. I will make sure my guys knows the kind words you have said. (stay cozy) and Thank you."
Brandy R.
Feb 2017
My experience with True Blue was excellent. They gave me all of my options and answered all of my questions about my new system. The crew that installed my system was very friendly. I watched over them the entire time and it didn't even seem to bother them. I am very happy and pleased. The service I paid for was actually above and beyond my expectations.
Licensing
State Contractor License Requirements
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FAQ
True Blue Heating and Cooling is currently rated 4.8 overall out of 5.
True Blue Heating and Cooling accepts the following forms of payment: CreditCard
No, True Blue Heating and Cooling does not offer free project estimates.
No, True Blue Heating and Cooling does not offer eco-friendly accreditations.
No, True Blue Heating and Cooling does not offer a senior discount.
Yes, True Blue Heating and Cooling offers emergency services.
No, True Blue Heating and Cooling does not offer warranties.