Thermal Windows Inc

"We apologized to the customer for delays and explained the apparent lack of communication. We take full responsibility for our shortcomings in this case. The delay in completing the job is attributed, primarily, to our technical people exercising due diligence to make sure the redesign of two windows we replaced was accurate and would line up properly. Building new windows to match those already installed can be a challenge, since the windows being matched can't be lined up together in our manufacturing facility. Once calculations were worked out, our company president drove down from Tulsa and, along with our Oklahoma City general manager, visited the customer's home and verified new build measurements. The job was completed a week later, and we believe the final product is well within acceptable architectural standards. Like any company with many employees, occasionally errors or miscommunications happen. We do not claim to be perfect. However, we promise to always strive for excellence and to not quit on a job until the customer is satisfied with the final outcome. We believe the preponderance of reviews on this and other sites confirms this."

"At Thermal Windows, we strive to exceed the expectations of our customers. Doing so can be a tall order if customer expectations are unrealistic. The last thing we want is calls from angry customers who are unhappy with window performance. For that reason, we require our sales representatives to be honest and up-front about the capabilities of our products. In the case of replacement windows with double-paned, high-efficiency glass and thermally improved frames, extreme window condensation is nearly always a result of excess humidity in the home. Replacing one's windows may not be the magic fix for which a customer is hoping. Run a simple Google search on "window condensation," and you'll find plenty of expert input saying as much. We discovered long ago that it was better to be pro-active. Our representatives typically discuss window condensation as a standard part of their presentation, whether the sale is made in the throes of blustery winter or the dog days of summer. We include information in our literature and devote a section of our website to window condensation and humidity. Based on the very few calls we receive concerning the topic since we adopted this position, we have every reason to believe our sales representatives are addressing the issue properly."