Superior Wood Floors and Tile, Inc.*

new hardwood replacement

We worked with Superior when we built our custom home in Tulsa. They were by far the best vendor we worked with on the whole project! The team was great in helping us find products that we loved at prices that we could fit into our budget. They spent an enormous amount of time looking for the perfect backsplash for my kitchen, and the floors are just gorgeous! I highly recommend that you use Superior!

Anne Marie Parsons and her crew were great to work with. Scheduling and workflow proceeded without any issues. We are very pleased with the professional appearance and high quality results.

The manager quoted us a comprehensive quote that included rental of pod, moving furniture, removing and reinstalling baseboards, doing all wood work, and moving back furniture. All work was orchestrated professionally and punctually in 5 consecutive days like promised.

Perfectly. I had lots of choices, very good advice and help. Work was done according to schedule, a ninor error was corrected promptly and without question. I can find no fault at all with Superior Flooring and Tile.

All the downstairs (approximately 2800 square feet) is now hardwood floors (white oak, with medium brown stain) and the new floors are laced in beautifully with existing floors so that everything matches perfectly. The manager was extremely professional and easy to work with. She gave us a quote that included moving furniture, pod rental, all the flooring work, adjusting doors to fit, re-painting baseboards and professional plumbing of the fridge. She also gave us a schedule when everything would happen, day by day. The work was finished in less than 5 days, just as promised. She did not send us a final bill until she had checked that everything was done to our satisfaction. I highly recommend them, their pricing was also the lowest from the 3 quotes we acquired.

Patrick did an excellent job of coordinating the project. This involved furniture removal, carpet removal, floor installation, staining, finishing and thorough cleanup. He and his crew were very professional. The work was done very efficiently, completed in 5 days and we were very pleased that the new floor was matched perfectly to the wood floor in the rest of the house. The workmen arrived on time everyday and I was kept informed about who would be arriving and when. I would definitely use Patrick and Superior Wood Floor again.

They did an excellent job. They were on time. The prices were very comfortable to other prices around town.

I was not happy with them at all. When they removed my sink, they broke the pedestal on my sink so they had my bathroom out of order when I was having a huge party. They replaced the base of the sink but it did not match the color the bowl of the sink so they replaced that and they used substandard material when they replaced the bowl so I'm not happy. We'd never use them. The price was fair.

The installation was good but they did not stain or sand properly. They did the job in a hurry and they did not sand all the way to edges. The stairs were not stained correctly on the edges and they tried to charge us to redo it even though it was not our fault. They did try to claim that it was our fault and there was no proof of that. They eventually did redo the work. I would not recommend them.

Everything went smoothly from beginning to end and have already recommended them to friends and others that have said they are thinking about installing wood floors.

Their product and service, is good and on time. My contact person, was very personable. They also, repaired the floor after a water damage event. One year later some residual moisture warped that section and they repaired it without charge. No problems, I call that customer service!

Do: get an estimate and have them describe the process. Jason, their salesperson, was very good.
Do: tell them if you want something fixed or if you're not happy with any workmanship

THE WORKERS ARRIVED BEFORE SUNUP EVERY MORNING AND WORKED UNTIL AFTER DARK. THE JOB WAS DONE EXACTLY ON SCHEDULE. THEY DID PUT BACK THE BASEBOARDS, HOWEVER WE HAD TO RE-CAULK THEM. CARPETS THAT ADJOIN THE NEW HARDWOOD FLOORS WERE LEFT LOOSE AT THE DOORWAY. SUPERIOR HAD A CARPET INSTALLER CALL ME TO SET UP RE-TACKING THE CARPET. THERE WAS A SMALL EXTRA CHARGE FOR THAT.

MY ONLY REGRET IS THAT I DIDN'T GO AHEAD AND DO THE REST OF THE HOUSE.

They seemed to install the floor ok... However they hadn't replaced the baseboard/trim properly. Also shortly after we moved in we had some buckling of the boards right in the middle of the floor, about 1-2" (pretty significant bump in the floor, enough to cause us to trip over, and it extends almost the whole length of the floor). The buckling seemed only to happen in the warmer weather, by winter it went down but in spring it popped back up again. I spent about 3 months of calling Superior. Hardly ever got calls back, the manager was never available, and each person I spoke to didn't seem to know what the other person had been told about my previous call so I had to re-explain every time. Whenever we finally got an appointment, no one showed up - and this happened 3 TIMES!! I finally talked to the owner, who apparently was out of town, then sick, and even threatened reporting to the BBB and he insisted he would take care of it. When the workers finally came out they said they couldn't fix the floorboards with the existing materials they had, they fixed a few pieces of the baseboard/trim but also didn't have enough to finish it all. I argued that I just wanted it fixed and explained all the trouble I went through and how long I had waited. One of the workers said he would personally come out and do it himself. I never saw or heard from him and gave up calling Superior back. Almost 2 years later and tired of the buckling, I tried calling again. The same nightmare seemed to start, being told they would call me back to schedule and it took forever to finally get them out here. They inspected the floor, took a moisture reading, and claimed there was moisture in the subfloor and was probably there when it was installed, which would be causing the buckling. Said it may have been Lumber Liquidators fault for providing moist materials and that it should have been set out longer before installing. They came to the conclusion that the installation was rushed and we moved in too quickly. This guy apparently knew my husband from high school, they had a quick conversation about that and he seemed real friendly and promised he would talk to the owner right away and get us taken care of. AGAIN, I did not hear back from him for a few weeks and had to call him. Once I explained the situation, again, he said oh yeah well we can fix it but we have to charge our base fee of $750 to come out there and do it. This after we had spent over $3000 on a floor they botched and didn't finish?!? They wouldn't even come out just to fix the trim they never finished. Definitely would NOT recommend them. Bad communication, NO customer service, and shoddy work. Now we still have the problem and have to pay someone else to fix it. I am so upset with this company!!