Sullivan Customer Cabintry

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unknown

I did all this work in two phases.  In the first phase they made the products, painted them, and I hired a carpenter to install it all.  This actually went well; and I am happy with the end result.  In the second phase a smaller amount of work was done.  Sullivans painted the products, and they had one of their contract carpenters install it because my carpenter was not available.  Their contractor was a nice enough guy but he was, in my opinion, sloppy.  He used screws that were too long and stuck out the other end.  I found this out by cutting my hand on one of them.  He screwed in too tight and cracked the wood in one place.  He hung some of it crooked and I had to admonish him about this to straighten it it up.  He banged his ladder into my painted door frame coming and going repeatedly, even after I asked him to be careful for the door frame paint.  This installation was not enough for me not to use Sullivan's again though... I would have simply waited and hired someone good to install their product.  What aggravated me was when the garage cabinet door paint began cracking and crazing a few years later.  I called them because I wanted them to repaint the door.  The young salesman assured me that they did not paint these cabinets; that they delivered them unpainted; and I that I had them painted. Therefore based on that, I was responsible for the paint problems.  This was not true.  Sulivans delivered them painted.  I asked to speak to the owner and got the same line of #@*& from him.  I did not still have the paperwork to prove my case.   I could have handled being told that the garage is not climate controlled or the warrantee is up so there would be a charge.   But I was offended about being given wrong information by the young sales opportunist, and also by the owner choosing to defend his employee's untrue position.  I would not use them again for based not on their product, but on how I was treated after the sale.  And it is because of this treatment that the sloppy work that I could originally have given them a pass on now becomes an annoyance to me as well.

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They do very professional work but they are not cheap. They did some work for me that corrected some work from another cabinet shop. I think they did pretty much everything that I’ve expected. They are pretty proud of their work. I actually called them a while back about building a vanity for the bathroom but the estimate they gave me was just more than I want to spend but I have no doubt if I pay them that much money because they will do a good job. They are good folks I think to deal with.