Radicans Rug Cleaners
About us
OUR MISSION is “To Provide an Outstanding Service Experience with Excellence” Our company will provide our clients with the most excellent, who could ever believe, never done before, total service experience. By understanding that work is theater and every business is a stage, we will give each and every client the most positive, most professional experience regardless of whether we are hot, cold, tired or sick. Regardless of any personal or business pressures we may be dealing with, we will never let it show while we are on stage. “On stage” means that anytime we are visible in the community, when we are talking to a client or prospect on the telephone, and through our company literature and communications. Our company has adopted 5 values that support providing the most excellent service experience: 1. Reputation. Our company’s reputation is our most valuable asset. We will protect it at all costs. We are referred and used exclusively by many rug dealers, interior designers, cleaning and restoration companies. 2. Experience. We will offer the most experienced top of the line, state of the art cleaning and service systems in our industry. 3. Education. Bringing cutting edge education, being consistently certified and researching all the newest and latest methods to bring to our staff and clients will help us accomplish our mission. 4. Systems. We will maintain the highest level of customer service systems and the most advanced cleaning and service technology on the market. 5. Guarantee. We will offer a 100% unconditional money back guarantee. This guarantee is solely based on the perception of the client. #1 Reputation - Our company enjoys a reputation that is second to none. Some of the area's best rug dealers, restoration and cleaning companies refer our services exclusively. #2 Experience - Our company is experienced in all methods of rug cleaning. We are often called on to correct conditions that others aren't even familiar with. And since we have been in business since 1946, this gives you the confidence that we will be familiar with any situation that may arise. #3 Education - We are heavily involved in our industry to stay on the cutting edge of information. We bring this education directly to your job. #4 Systems - Our company is committed to first class customer service. You will be treated with the utmost of respect, and our uniformed crews will arrive on time. Our company is experienced in all methods of rug cleaning. We use the most advanced cleaning systems on the market that get maximum soil removal without causing harmful damage or leaving a sticky residue behind. #5 Guarantee - Our company offers a 100% money back guarantee. If you are not completely thrilled with the service experience you receive from our company, we will rush back to your location to pick up the rug, or if you bring it in to us, take care of it immediately for you at no charge, and no obligation to correct the situation. If you are still unimpressed, you owe us nothing, and we will issue a 100% refund.
Business highlights
Services we offer
Any oriental & area rug cleaning repair & protecting, binding, curtains & drapes, custom rugs, fringing, pickup & delivery, rug pads & appraisals., serging, upholstery cleaning & protecting
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
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| 90% | ||
| 10% | ||
| 0% | ||
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"Thank you so much for your rating! We greatly appreciate it. Please do not hesitate to let us know how we can be of service in the future!"
"Thank you so much for your review sir. We do strive to make sure everything is always an "A". Unfortunately we can not do much to change the price. But hopefully the next time you use us, the quality grade will go from a "B" to an "A". We look forward to taking care of your fine textiles again sir."
The workers on the pick up and delivery were so nice and moved furniture out of the way on the pick up then moved it again on delivery and put it back after the rug was placed.
"Thank you so much for your kind review, we are so happy that you are happy! Please do not hesitate to let us know how we can be of service to you in the future."
"Thank you so much for your review. We are so glad you are happy with the results and thank you for allowing us the time to try every possible solution to produce the best results possible. Please let us know how we can help in the future!"
"Thank you so much for the review [member name removed]. It was our pleasure taking care of your rugs and I am so happy for you on the amazing find with that rug you bought. It is a very nice rug. I just wanted to say I especially appreciate you saying that we did not seem rushed or stressed when you brought your rug for Thanksgiving. That is our busiest time of the year and we want each and every client of ours to be well taken care of and not feel like another "number," so again thank you for that. Please do not hesitate to let us know how we can be of service to you in the future! President"
"Thank you very much [Member's name removed] for saying the amount of time was worth the wait. We are always trying to improve at Radicans, and we know our biggest issue are our time frames. We have been making big efforts to cut that down and maximize the space we are in. We are hoping in 2014 to upgrade to a second location to get our work done faster. To anyone else reading this review, please do not hesitate to let us know when you need something done by, and we will make sure it is done when you need it. Again, thank you [Member name removed] for your kind words. Please do not hesitate to let us know how we can be of service in the future, also feel free to see how much quicker we are now."
"Thank you so much for the kind words. We really appreciate your business and feedback. I am very sorry we are just now responding to this review, but we just wanted to say thank you. And please do not hesitate to let us know how we can help in the future!"
"Thank you so much for your review of our company! To be 100% honest we actually immersed your rug at our location! And that was why we were able to do it for a good price. There are some cleaners that do send off rugs to Texas, but prices end up doubling because of transport and the "middle man" has to be payed. No one else in Oklahoma has a full size wash pit like we do, and that was the main reason we decided to bring that technology into Radicans. I am greatly sorry about the confusion on that, but am thrilled that you enjoyed the work. Please let us know how we can be of assistance to you in the future!"
Licensing
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