Mission Outdoors

"Chris, Thank you for the review. I look forward to your continued business in the future."

"Jordan, Thank you for the kind and generous review. I look forward to seeing you soon as the weather gets cooler."

"Ms. W, Thank you for the kind words. It was my pleasure to meet you today and I look forward to a continued relationship with you as your irrigation specialist."

"Ed, Thank you so much for the kind words. It has been my pleasure to work with you and with Mrs. L. on this project. I look forward to seeing you again; it's getting to work with quality people such as yourself and Mrs. L. that make it worthwhile."

"In the future, when getting a call involving drainage we will make it a point to always have the surveying level with us to precisely measure elevation changes, which is helpful in determining drainage problems. Checking the elevation of certain items in the drainage system would have been helpful in this situation. This is the one technical thing that we could have done better on this day. Otherwise, let's go down the list: "Did not know how to test the sprinkler system"; Actually I did a complete electrical inspection of the system, checking the impedance at each zone and making note of any zones with impedance that is outside of acceptable range, typically 25 to about 54 ohms depending on the make and model of zone valve. I noted that zone seven was outside acceptable specs and recommended replacing the valve solenoid. Mr. C had mentioned a problem with zone seven, but he declined my offer to replace this solenoid. I've actually been told by other irrigation professionals that I'm pretty good at electrical testing of irrigation systems, so I honestly don't know how Mr. C makes this assertion. I also ran each zone of the irrigation system in test mode and particularly checked the flow rate shown by Mr. C's digital water meter against the expected flow rate of each zone that was near the location of the drainage problem in the front lawn, estimated from typical flow rates for rotor type heads and the number of them in the front lawn zones, and then compared the two. This hydraulic testing is part of the normal testing protocol for isolating underground leaks. "Did not even located (sic) the shutoff valve": I was asked to locate the sprinkler shutoff valve. If Mr. C is reading this and if he's honest about it, he'll recall that my answer to that question was "Maybe." What we did indeed find was a valve box, covered with leaves, in a spot where a shutoff valve would be expected to be. Mr. C would recall that I pointed this out to him, and spoke words to him of the effect that "I believe this is your shutoff valve, however I can't get my hands on it and I'm not able to verify it without cutting down this very heavily overgrown shrub that's right here exactly next to it." There was even a conversation about removing the line of shrubs that were obstructing access to the location in question, at which point I offered referrals to landscapers who are better at that kind of work than I am. Sorry if it turned out not to be a master shutoff; I made the best assessment at the time with the information at hand, in good faith. I thought we communicated pretty well on the issue at the time but I'll write that up as another mistake on my part because obviously something wasn't communicated. At the end of the day the small pond at the bottom of Mr. C's retaining wall was determined, in my opinion, to be a drainage issue, not a problem with the irrigation system, so I offered referrals to Mr. C to three of Tulsa's best drainage contractors. Service fee, which Mr. C was aware of before I got there: $nn (I don't discuss pricing in these review pages) Complete electrical inspection: $nn Operation of each zone of the system, checking for leaks, etc: $nn (No irrigation leaks were found.) Horticultural advice about heavy-rooted plants near an irrigation mainline (shutoff valve) and the hazards thereof: No charge; I'm always happy to offer this sort of advice for free. Referrals: No additional charge. So, a few too many mistakes on my part to call this a happy day to be honest about it. When the call includes a drainage issue, always have the surveying level on the truck, which I didn't do. I did buy it for a reason. Always take pictures of everything, which I didn't do. And, listen to and take heed of one's instincts. I didn't do that either."

"Thanks Collin, I look forward to seeing you after the retaining wall is fixed."

"Wayne, thank you. It was my pleasure to meet you and your family and I look forward to seeing you again for a quick autumn inspection. Boomer Sooner!"

"We made two trips to Mr. F's residence to fix an underground leak near his backflow preventer. We estimate our time spent there at four hours. This time was mostly spent excavating muddy soil by hand and pumping water away from a leak location, and performing other procedures to precisely determine the location and rate of the leak in Mr. F's system. When we had excavated to the leak, we showed it to Mr. and Mrs. F as it was leaking, and said to them, This is leaking at a rate of .018 gallons per minute, right here, as we pointed with a hand shovel at the leak. The leak in question was a schedule 40 connector located on the meter side, that is to say the upstream side, of the backflow preventer. At that point we fully explained to Mr. F that according to the state plumbing code, any repair to the meter side of a backflow preventer must be performed by a plumber, and for that reason we had done all that we could do for him while remaining in compliance with the state plumbing code. We also fully informed Mr. F that his master shutoff valve, which he knew to be broken, was also included in the state plumbing code and would would likewise need to be repaired by a plumber. At that point, having gotten the leak accessible for repair, we collected payment, provided Mr. F with referrals to three different plumbing companies, and left. Mr. F paid us in full cheerfully, with no complaints or concerns expressed at that time. Our fee of $200 was calculated from the amount of time spent on task doing the activities to isolate the exact location of the leak, and our mileage from our location. By the constant and repetitive word and confession of his own mouth, Mr. F was certainly not qualified for consideration as a financial hardship case. On Friday, August 16th, we discussed this matter with the Building and Plumbing Inspector for Broken Arrow, Mr. Joe W. He confirmed for us that our understanding of how the state code applies in situations like this was correct. We were fully comfortable charging Mr. F for our service because we had prepared the way for a plumber to make his repair quickly. We had also correctly and fully advised Mr. F that his broken master shutoff valve, which he knew to be broken, was a repair that the state code directs to a plumber. We precisely located the leak. We quantified the rate of the leak. We finished the excavation that had been started by persons unknown but for some reason not finished, facilitating a quick repair for whichever plumber came after us. We fully informed and advised Mr. F of what the state code says regarding repairs to the meter side of backflow preventers. We provided Mr. F with the names of three plumbing companies that operate in Broken Arrow. As confirmed by Mr. W, the building and plumbing inspector, we believe we had in fact done everything we could do for Mr. F and still remain fully compliant with the state code."

"Trisha, Thank you for the review. I look forward to seeing you in October."

"Zelma, Thank you for the kind remarks. I look forward to seeing you for an autumn inspection."

"Lannie, Thank you for the kind remarks."

"Angela, thank you for the kind words and also for your business. I appreciate you and your family and I hope to see you again soon."

"Mary, Thanks again for your business and thanks also for the kind review."