Metro Appliances & More

I used them a year ago.

Ugh.  I could deal with the less than informed salesman, their fervor in making sure I prepaid for everything up front, my counter getting cracked, lifted up off its base and now unlevel...result of trying to install a  Bosch dishwasher.  The salesman assured me that there was no need to measure dishwashers...they were all a standard size.  Apparently, the Kenmore dishwasher I was replacing was a "different" standard size than the new Bosch.   I could deal with paying the same price (within 10 dollars) for a smaller dishwasher that wasn't the brand I had initially bought and wanted.  I could deal with having to prepay for the need to cut my granite countertop (for the new cooktop) before they knew, for sure, that it would need to be cut.  What I couldn't deal with was Metro's total lack of interest in making things "right".  I didn't get a call saying that my credit card would be credited for the extra $80 charged for cutting granite that ended up not having to be cut at all. No phone call saying they were sorry for the damage to my countertop and possible remedies.  I missed out on a rebate because the salesman didn't mention anything about a rebate.  If he had charged my CC on April 1 instead of March 29, I would have received a sizable rebate on my cooktop.  I found this out when I went to the Bosch website to register my appliances.

On April 22, I emailed the salesman letting him know that I was happy with the appliances but had concerns regarding the items I mentioned above.  He responded saying he was happy I was happy and he would forward my email "to the persons that will review and make a determination on these matters".  I waited one week (April 29) and emailed him again letting him know I had not yet heard from these "persons".  I got a reply from him in the form of a forwarded message he sent to Lamar...see copy below:

HEY LAMAR,

HAVE YOU HAD A CHANCE TO LOOK IN TO THIS YET? I THINK JAMES MAY HAVE

SUBMITTED TO YOU. IF NOT GET W/ ME FOR MORE INFO OR CONTACT MRS DIRECTLY.

THX,

TG

 It is now May 3, and I have still not heard anything.  This morning I submitted a formal complaint to the Better Business Bureau of Tulsa.  My husband and I have  been customers since 1991.  We purchase from Metro Appliances and More to avoid this very situation.  I understand that accidents happen.  It's their total lack of interest that galls me.

UPDATE: On Monday, May 5, 2014, I received a call from the service manager at Metro. He was responding to my BBB complaint. He assured me that the 80.00 would be credited to me, that I was eligible for the rebate on cooktop since the invoice was dated April 4, even though my cc was charged on March 29. The installer will be coming out on May 9 to try and level my countertop. Not sure if they will compensate me for the two pieces that fell off the facing of the countertop. The service manager mentioned that he would discuss it with another person in the company, but their response to BBB made no mention of it. I am happy with the quick response to the BBB claim. I am also thankful to the BBB. Without them, I am not sure my complaints would have reached 'the right ears'. I said I would not do business with this company again, but due to their rapid response to the BBB claim, I am reconsidering. Hopefully, I will have cooled off by the time I'm in the market for another appliance.

It did not go well at all. We informed them of the issue by phone and a week later the service tech showed up and in 15 minutes stated exactly what we knew the problem was. He then charged us $148 service call and said it would take another week or so to get the part in and we would have another service call and labor charge. This company is a rip off.

I bought a Washer and dryer. They hooked it up and took the old away without charge. They did not have a part on the truck for the dryer, so they had to return to finish hooking up the steam protion of the dryer.

Took several times to schedule and attempts to fix refrig.  Not accomidating with a re-schedule to come back and re-fix orignial issues.  Had to call several times to keep to try to make sure our order was being tracked.  Techician acted like he didn't really want to fix the issue; just reset the appliance and leave.  After 3 weeks w/o a fridge and after the issues were fixed, same parts started failing again the following month.  Called Metro; they can come back out in another 2 weeks.

They have always had good prices and fair dealing. They provide very competitive, good service.

The sales experience was stressed at best.  We went into Metro to purchase appliances back in March for delivery when our house closed (June).  We decided on some upgrades and the sales person said everything was good. We brought up the purchase order and the sales person said everything was good and that the items were held.  We got a call at the begining of June with the sales person saying that they don't have anymore of what we ordered in stock and it was the week before the appliances were supposed to be delivered and installed. We had to make a hurried visit to the store where we had to pick out all different appliances.  When we got there, it was a cluster.  The cabinets had been built around the appliances that were previously "ordered" and we had to scramble to find appliances that would fit.  Fortunately we did, however, it was some stress that we didn't think would be there.  Fast foward to moving day and we have 2 fridges, a deep freezer, washer and dryer that are scheduled for delivery. We were supposed to get them between 2-4 and they didn't arrive till 7:30.  The final insult was that the salesperson failed to include installation.  So all they did was drop 5 appliances into my garage.   The delivery guys were really nice and apologetic, they thought that it was odd as well that we installation wasn't on there. 
While I am happy with the products that I purchased, the experience with metro has been lacking. 

This transaction went very smooth from the salesman to the scheduling clerk to the installer.  Everyone was very nice and friendly and did a fantastic job.

They showed up on time, did the work in the time they said it would take.   They did everything they told us they were going to do, a very good experience.

As agreed upon and on schedule.

I would rate them highly and use them again in the future since I have warranties with them.

Bought a new refrigerator from them, plus a few supplies. We did our homework beforehand. Went to Lowes, Home Deport, Hahn's and a few other places. All the places we shopped had the exact same fridge. We got the best deal at Metro. Service was great, and all went well. About a month later, we thought we were going to need to purchase a new dishwasher. The one we have wasn't cleaning the dishes. Husband went in & talked to a man there, explained to him why we thought we would need a new dishwasher. The man suggested that before we purchase a new one, that we try a few things, most particularly, a change in the dishwash soap & rinse that we were using. We did all the things he suggested, and now have no more problems! He did not have to make all those suggestions, he could have just sold us a new dishwasher & we wouldn't have known any better. It is great to know there are still some good, decent, honest sales people out there! Because of the great service we got the first time, and because of the integrity of that man, we will absolutely go back to Metro next time we need a new appliance or any repairs.

I purchased the new fridge to replace a built in Sub Zero refrigerator which was not working properly.    At the time of purchase, I made sure that I could get delivery and haul away of the old built in.  I made it clear to them it was a built in sub zero.  When the delivery people came they said they were not trained in removing a built in fridge and couldn't take it away.  They left my new fridge and I had to wait until the next day to talk to my salesperson about the problem.  She did work very diligently in arranging for their people who do their built in installations to come, however It was 10 days later before they could come and remove my old fridge and install the new one.  I do think the people who they sent to uninstall the old fridge were extremely helpful and competent.  Their names were Dan and Robert ? and they are extremely knowledgeable about how to get the fridge out and so accommodating and helpful.  It was just a wonderful experience working with them.  I think it was a just glitch with my salesperson not understanding it would take a special team to uninstall a built in fridge.  Waiting for 10 days with my new refirgertor sitting in the middle of my kitchen just really took the excitement out of getting a new one.    I think they were doing the best they could.  Dan and Robert did everything in their power to make me happy so I would be a repeat customer. 

I had researched washers and dryers online and had decided I wanted to buy the Speed Queen brand. Metro had exactly what we were looking for. Russ at Metro gave us a great deal which included free delivery, set up and haul off of old set. They delivered it two days after we bought it, were right on time and did the installation quickly. We couldn't be happier.

The scheduling employee for the installation had already gone for the day, but as promised she called me early the next day and was able to schedule the installation on my required date. The installer arrived as scheduled and removed the old appliance and installed the new. Cleaned up his mess and hauled off the old applicance. A very professional exchange. I will use them again.

It did have a slight malfunction which was repaired for me with no cost or hassle.

We are VERY pleased with Metro Tulsa. Our sales person, and in fact, everyone we came into contact with, was extremely professional and customer-oriented. The selection is HUGE, and they can special order if you want a model they don't have in stock. Prices seems to be a bit below MSRP. Showroom is amazing - I never knew there were so many different dishwashers! When our dishwasher was delivered, they hauled away the old one, and took away the packing materials. Very quick and efficient - and the delivery was prompt (next day) and the driver called first to tell us he was on his way. It's so nice to experience good old-fashioned customer service again!