Master Lift Foundation Repair

The worst customer service .. they do not return phone calls and do not honor their warranty’s .. beware of this company .. very shady I would not recommend them to anyone ..

The following is my opinion and experience with Master Lift foundation repair. This is a company that doesn't care how the job goes. Owner is Steve Glasscock, a mad dude that refuses to correct situations. Will not make a personal visit. He circled block 2x's and left. Said he couldn't find it. NO GPS knowledge? PMgr. left with my copy of contract and the office refuses to return it. So, definitely NOT going to correct/warranty/guarantee work. No mask or preventative measures. Language barrier without remedies. They stomp landscaping and leave holes 6' deep open -overnight. So dangerous! They cracked rockwork and the patches were horrible! Cracked concrete slab directly in front of front door. and will not repair. Foam injection gun leaked on slab and they smeared cement on it to cover. What a mess. Project manager is missing 90% of time, 5% sits in truck. Stated "we could pull the wool over most people's eyes cause they aren't watching what we do." Yep, he said this because I was trying to watch their work. They came back 1x to patch more cracks that appeared, but not all of them. They did not fix the main concern I had initially, so I ended up without my money, big crack and smears on front porch, many more cracks in rock work- much worse off than I had from the beginning. Sure wish I had never dealt with these folks. Office person Angela will hang up on you and not return calls. Refuses to send paper work or receipt for money. Do Not Hire these people, they are awful, in my opinion. I question if this is a front for something or a joke, cause they are not professional or skilled, in my opinion. ;( -F. Should be out of business.

Scope of work: easy 1) front sidewalk lift 3/4” 2) back patio 1/2 “ 3) drill hole and fill (unfortunately foam, advise use concrete mud silt with sand) 3) level of difficulty 1 on a scale of 1 to 5 Performance of job: F 1) unfinished-front sidewalk still not done and back patio is not done as per contract. 2) the resulting work cracked the sidewalk portion that needed raising and moved the problem over to a perfectly fine part of sidewalk. Solution drill another hole and attempt to repair that part. Result: raised another section . Solution: drill another hole in that portion of concrete. The problem was made worse than the original problem. 3) Master Lift blamed it on tree roots then ,no, it was the compressor. 4) Sadly they took a check and cashed it so “you got me President Steve “. 5) I trusted them to do the right work while I was at work and wife home. Pretty sad. Responsiveness: F 1) Zach-the worker seemed confused and blamed tree roots and then a bad compressor as he continued to pump more foam in the ground. Help me please understand why you continued to pump more foam over the contract amount when it was known the compressor was only pumping 30# of pressure vs 130# needed? (To his admission) 2) 2x’s I was told by Bridgette (Tulsa office)” STEVE said he would come over to check..”. My wife was on point to call me and President Steve (man in charge) never showed nor called. Bridgette was responsive and repeatedly apologized for both STEVE and Zach lack of performance. She should leave as she is left to do STEVE and Zach dirty work. Pretty sad. 3) the phones went silent in terms of repeated calls to contact me to reconcile situation. STEVE actually blamed his lack of responsiveness on his Apple iPhone (said bad for two weeks..I call bs) 4) in the end, President of Master Lift more interested in playing contract card vs refunding and doing the right thing. That is a character flaw in a person. 5) Work started 6/29, today is 7/18 and still not complete. I fully expect Master Lift (President STEVE) to respond in this blog with “Sorry to hear that...you didn’t want us to come back...my phone was broke for two weeks (I bet it worked if he got a call to pick up a check). It is true I cut my losses, don’t trust further damage and work quality along with very poor customer service. I have waited since 6/29 and put up with crap work on my sidewalk. I will now have my sidewalk repoured with concrete.....thank you Master Lift and enjoy the $600 check you cashed!

The patio has a low spot in the South East corner indicating the patio was not sloped properly to drain. The improper drainage causes staining, additional spalling, and material defects in the future. The finish is extremely rough and we are unable to walk on it in bare feet. This is important because the patio is adjacent to our pool. I have a structural engineer's report that comfirms the above and states the only way to correct the defects is to remove and replace the patio. Master Lift gave me a 1 year warrenty; however, they do not answer my calls or return my calls, indicating they have no intention of honoring their warrenty.

We went really well. I am gone alot and they worked around schedule and jumped through a bunch of hoops to get the job done.

unknown

He did a god job. He came out, did the work, and it came with a lifetime warranty. He kept us updated with all of the information we needed.