Master Lift Foundation Repair

The worst customer service .. they do not return phone calls and do not honor their warranty’s .. beware of this company .. very shady I would not recommend them to anyone ..

I called 12/17/2020 to set up an appointment for an estimate and spoke with the owner, Steven, who scheduled me for 12/30. Two days before the appointment Angela called to reschedule to the following week due to incoming inclement weather. So I rescheduled for 1/4/2021 and confirmed the appointment the day of. Around noon, Angela said Steven would call when he was on his way since I, too, would have to drive to the address where we needed the estimate. Unfortunately the owner never called or showed up. I tried texting and calling Angela but received no response. Hours later I got a text from Angela that Steven went by the house early. Really?! I had already told them I don't live at the house where the estimate was needed. I don't really believe he went at all. If he did, then clearly he did not listen to me or respect my time or the clients I had scheduled that afternoon. Trying to work with this company was a total waste of my time.

The following is my opinion and experience with Master Lift foundation repair. This is a company that doesn't care how the job goes. Owner is Steve Glasscock, a mad dude that refuses to correct situations. Will not make a personal visit. He circled block 2x's and left. Said he couldn't find it. NO GPS knowledge? PMgr. left with my copy of contract and the office refuses to return it. So, definitely NOT going to correct/warranty/guarantee work. No mask or preventative measures. Language barrier without remedies. They stomp landscaping and leave holes 6' deep open -overnight. So dangerous! They cracked rockwork and the patches were horrible! Cracked concrete slab directly in front of front door. and will not repair. Foam injection gun leaked on slab and they smeared cement on it to cover. What a mess. Project manager is missing 90% of time, 5% sits in truck. Stated "we could pull the wool over most people's eyes cause they aren't watching what we do." Yep, he said this because I was trying to watch their work. They came back 1x to patch more cracks that appeared, but not all of them. They did not fix the main concern I had initially, so I ended up without my money, big crack and smears on front porch, many more cracks in rock work- much worse off than I had from the beginning. Sure wish I had never dealt with these folks. Office person Angela will hang up on you and not return calls. Refuses to send paper work or receipt for money. Do Not Hire these people, they are awful, in my opinion. I question if this is a front for something or a joke, cause they are not professional or skilled, in my opinion. ;( -F. Should be out of business.

Scope of work: easy 1) front sidewalk lift 3/4” 2) back patio 1/2 “ 3) drill hole and fill (unfortunately foam, advise use concrete mud silt with sand) 3) level of difficulty 1 on a scale of 1 to 5 Performance of job: F 1) unfinished-front sidewalk still not done and back patio is not done as per contract. 2) the resulting work cracked the sidewalk portion that needed raising and moved the problem over to a perfectly fine part of sidewalk. Solution drill another hole and attempt to repair that part. Result: raised another section . Solution: drill another hole in that portion of concrete. The problem was made worse than the original problem. 3) Master Lift blamed it on tree roots then ,no, it was the compressor. 4) Sadly they took a check and cashed it so “you got me President Steve “. 5) I trusted them to do the right work while I was at work and wife home. Pretty sad. Responsiveness: F 1) Zach-the worker seemed confused and blamed tree roots and then a bad compressor as he continued to pump more foam in the ground. Help me please understand why you continued to pump more foam over the contract amount when it was known the compressor was only pumping 30# of pressure vs 130# needed? (To his admission) 2) 2x’s I was told by Bridgette (Tulsa office)” STEVE said he would come over to check..”. My wife was on point to call me and President Steve (man in charge) never showed nor called. Bridgette was responsive and repeatedly apologized for both STEVE and Zach lack of performance. She should leave as she is left to do STEVE and Zach dirty work. Pretty sad. 3) the phones went silent in terms of repeated calls to contact me to reconcile situation. STEVE actually blamed his lack of responsiveness on his Apple iPhone (said bad for two weeks..I call bs) 4) in the end, President of Master Lift more interested in playing contract card vs refunding and doing the right thing. That is a character flaw in a person. 5) Work started 6/29, today is 7/18 and still not complete. I fully expect Master Lift (President STEVE) to respond in this blog with “Sorry to hear that...you didn’t want us to come back...my phone was broke for two weeks (I bet it worked if he got a call to pick up a check). It is true I cut my losses, don’t trust further damage and work quality along with very poor customer service. I have waited since 6/29 and put up with crap work on my sidewalk. I will now have my sidewalk repoured with concrete.....thank you Master Lift and enjoy the $600 check you cashed!

The patio has a low spot in the South East corner indicating the patio was not sloped properly to drain. The improper drainage causes staining, additional spalling, and material defects in the future. The finish is extremely rough and we are unable to walk on it in bare feet. This is important because the patio is adjacent to our pool. I have a structural engineer's report that comfirms the above and states the only way to correct the defects is to remove and replace the patio. Master Lift gave me a 1 year warrenty; however, they do not answer my calls or return my calls, indicating they have no intention of honoring their warrenty.

It was obvious to me that the company's rep was simply trying to sell piers. His suggestions were all over the place. He changed his opinion when he realized I knew what I was talking about on certain issues, like whether or not the porch was part of the structural foundation among others. I would not ever recommend allowing this person to determine whether or not your home needs piers while he is employed as a pier salesman. Go to an engineer not associated with a company trying to sell you piers.

Not very nice and very unwilling to look at our problem. Refused to come and look at our house since we had piers installed by a competitor years ago and we're unhappy with the competitors service so we called Master lift. Steve said he would not get in the middle of anything. I wasn't asking him to get in the middle of anything. I just wanted my foundation to get repaired. Offered to give a referral to a structural engineer. Now if he were to actually come look and we need a more in depth evaluation or was unsure, then I would recommend the structural engineer. What a great way to run a business. As you know, there are many good reputable companies and I chose yours. Thanks for not letting me make a future mistake.

We went really well. I am gone alot and they worked around schedule and jumped through a bunch of hoops to get the job done.

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He did a god job. He came out, did the work, and it came with a lifetime warranty. He kept us updated with all of the information we needed.

They came out and told me that we needed a lot of work done to our home. He told me that it was very unstable in the forms and was dropping down. He stated that I needed to have pears along the front of my home. He also recommended that I call a structural engineer. Later that evening he sent me a quote for almost 11K. I called the engineer and he came out and looked at the home and said that there was no problem and the plan that this company would do would not help. He said to just have the home leveled. I sent that info to the company and they respond that they were too busy now to do any work.