Hahn Appliance Warehouse

The Buckingham Group has been in residential remodeling business for 40 years. During that time frame we have sourced our appliances exclusively from Hahn Appliance. We have followed their impressive growth from a small location on 41st Street to their current facility and warehouse complex north west of the 71st and 169 interchange. We constantly refer our clients to Hahn knowing that they will receive competitive pricing and outstanding service from their knowledgeable staff. If this combination of services is what you are looking for visit Hahn Appliance. They are the best that Tulsa has to offer.

Put them to the test and they will FAIL! Devious sales people that try to give lots of reassurance that they are taking care of you but it’s all a ruse to then deliver floor models that are scratched and have sales stickers and residue. Then respond rudely and expect you to pay a restocking fee when you don’t want the model delivered and want what you paid for which was a NEW model! Salesman, good old Randy, and one of his managers have a good game going to dupe the public and make a buck.

They came out and check and repaired everything and we haven't had to call them out again. No problems. This was covered under warranty at no charge. They were a little later than the agreed on time.

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I will never purchase another appliance at Hahn Appliance store. They are so quick to help you purchase but when it comes to service - it's terrible. I had their service out several times to fix the top drawer and the repairman said he didn't know what was wrong. I went to the store and was told to call the manufacturer in New Zealand. Seriously???? New Zealand told me to call a plumber. I had to take off work at least 5 or 6 times to meet with service. Had the plumber out yesterday and when I called to talk to the repairman - I was told he no longer worked there. They have great ads on TV for sales but service is what determines where I purchase. Never again at Hahn.

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They showed up late and then they were not able to install my stove because they did not know how. They sent someone else out to install my stove eventually but that company did not seal my stove top properly and my stove has been smoking for the past few months. I bought a 5 year warranty with the stove but the company did not want to come out and repair my stove. Now my house is covered with smoke, it's in my air ducts, my clothes, my furniture, and my house. I could not use my stove fan and could not use my cook top very often because of the smoke. I am tired of trying to deal with them and they keep lying to me and making up excuses to not fix the stove. I feel like Hahn Appliance was trying to fool me and every time I talk with him I feel like I am in court and being interrogated. He is making my blood pressure go up and I have asked them to not call my home number but that is the only number that they will call. You can?t believe a work that they say and all they do is lie. I had another technician come out and he said that there was a leak in the stove vent and he fixed my stove in a few minutes. My home insurance said that Hahn Appliance has to pay for the damages but they will not pay and I am afraid of them.

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Nothing has been done and they will not do anything except take my brand new washer completely apart.  
...DO NOT EVER PURCHASE FROM HAHN!!!!  You will be sorry.....
Service was never performed - they came out and watched my washer wash a load and that was it...

The two guys that delivered it were efficient and prompt. They hauled the old one off. After we loaded the dishwasher for the first run, I noticed that the rack tended to roll back, which means it's not level. On the day I was going to call, the store called me to see if everything was OK. They are coming out to make it right this week. The sales process was professional without being pushy. This was the first appliance I bought from Hahn and I am confident they will make it right.

I will buy from them again in the future.

salesman(Jerry) messed up the paperwork and the delivery staff went to the wroong address in the wrong city.

took several days to redeliver to corect address, at which time the wrong dishwasher was delivered.

great prices, after the sale, the sales person was not helpful in resloving the delivery problems

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Delivery staff did a great job on  the installation .  Would buy again from Hah\ns but would use a different sales person.

We were very pleased with the whole process right up until the end. The salesman seemed knowledgeable about the product, wasn't overly pushy and allowed my husband and I to discuss our options in private for a comfortable length of time. When we advised him of our budget he was respectful of that number and never tried to show us any machine above that price. He even got on line and looked to see if Lowe's had a lower price.
Once we made our choice the check out process seemed to go quickly until he started pitching the extended warranty. My husband is an electrical engineer so we respectfully declined the extended warranty. The salesman became abrupt almost to the point of being rude. He rushed us to the cashier, told us to pick up our unit at the distribution center and walked away.
I stopped him and asked him if he could show me one of the new door-in-door refrigerators because I wanted to see if it might be something I'd be interested in around Christmas. He quickly walked to the isle they were on, opened 3 of them, looked at me and said and quot;there they areand quot; and turned his back on me and walked away.
I will use Hahn Appliances in the future because they do have great prices, but I will never deal with that salesman again. I realize that they work for commission and maybe he didn't make a whole lot of money from this sale (I assume they get a sizable percentage from warranty sales) but in my opinion, customer service is priority.
I will always return to any salesperson who treats me right. So when I go back for that $2500.00 refrigerator, I will give my sale to a different salesperson. My budget was super tight this time due to unforseen circumstance. We didn't plan on our dishwasher going out, but we will plan on the refrigerator, so the money will be put aside and the better appliance purchased. But I guess he didn't care about creating a future sale, he was just irritated because he couldn't sale us the extended warranty on this sale.
Maybe I'm being too picky.....but I dont think so.

We had a refrigerator serviced for the last 10 months by your service department. After spending a fair amount of money and not fixing the problem ($450), the new solution proposed is to spend another 800 to replace the door and hope that solves this issue. We have decided to buy a new refrigerator instead. We asked if we would receive any credit in any way for our expenses in improperly fixing our refrigerator to no avail. We were told since the duration was 10 months, there is nothing that can be done. Believe me, we kept calling because we wanted it fixed. The first technician who made 4-5 visits had no clue what was wrong and stated he was calling Whirpool for additional help (and never contacted us back until we called again). After a in person visit to service, we had another person who was more knowledgeable and helped us get to the new door scenario (though he did order a part we didnt need and we received several calls to install something that we all knew would not fix the problem).
Bottom line, they could not fix it and then would not provide any credits for their mis-diagnosis to repair it properly or replace the machine. IMHO, they do not stand behind their work.

The refrigerator was to be shipped from Oklahoma City (and lt; 2 hour drive) or Dallas (and lt; 5 hour drive). We disconnected and cleaned out our old refrigerator and prepared our old dishwasher for removal. Now, one day before scheduled delivery, we've gotten a call from Chris telling us the refrigerator won't be delivered until 6/12 or 13. We're without refrigerator and freezer and having to keep the contents in ice chests iced down. We're disappointed but, so far, haven't lost any food (frozen stuff is in a neighbor's freezer.

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Dec. 5-Washer quit working with a load of husband's work clothes.
Dec. 6- Called and scheduled an appointment for repair. Receptionist was very nice and said it was covered by the extended warranty. I also told her to notate that the F28 code was flashing.
Dec. 9-Repair technician arrived. He confirmed the F28 code that was flashing and said he would order the part. Asked him to open the washer so I could remove wet clothes. He said he could not.
Dec. 13-Repair technician returned and installed new part. Did not fix washer. He decided it was the door lock and he could not open door for me to remove clothes. I expressed concern about mold/mildew in clothes and washer.
Dec. 19-Repair technician returned. Installed door lock. Washer still not working. Technician said he would order part and we would be make sure another technician would be out after Christmas due to his vacation.
Dec. 31-Called Hahn Service Center. I was told the part was ordered on Dec. 26 and was on backorder from Whirlpool. She had no idea when it would be shipped. Asked to speak to a supervisor. She politely refused.
Jan. 2-Left 3 messages with Service Center. No return phone calls. 4:45 p.m. finally spoke with someone. This time i was told the part was lost in Fed Ex shipping and she had no idea when the part would be delivered. I was told to call back on the following Monday.
Jan. 6-Called again. part had not been delivered yet. I requested copies of all repair work performed on the washer to be sent to me. I have received none as of today, January 19.
Jan. 9-Called again. part had been delivered. Repair technician could not come until Jan. 13.
Jan.-13-Repair technician installed the 3rd part. Still did not work. Would have another technician look at it and the other technician would decide whether or not to condemn the washer. That afternoon, Hahn Appliance called and said it would be January 16. I expressed my frustration. Receptionist called and said a technician could look at the washer the next day. I took a half day personal leave and drove to Hahn Appliance to visit with a manager.
Jan.14- Technician spent almost 2 hours looking through the washer for loose connections, etc. He decided the first replacement part was defective and suggested replacing it again before condemning it. Assistant Service Manager called and suggested replacing the first part before condemning the washer. It would only make a 3 day difference and they would rush ship the part in.
Jan. 17 Part replaced. Washer not working. Current technician was not sure about procedure. I drove to Hahn Appliance to personally visit with the Assistant Service Manager again. It will take one week minimum for a replacement voucher to be sent but was unsure of any other details. I was to receive a phone call that afternoon regarding updated information on the washer replacement situation. Did not receive a phone call but did receive a call from the technician on the home answering machine that it had been turned over to the 3rd party warranty company, Warren Tech?.
Jan. 19-I have emailed Whirlpool Corporation about the washer and service.
Partial costs to date: $215.00 ruined work clothes due to mold/mildew.
$135.00 washer expense at laundry mat
5 of the 6 repair trips required me to leave work to accommodate the repair appointments.
1/2 day of leave to visit personally with the assistant service manager.
I have been pleased with the past service I had received and have purchased several items from Hahn Appliance through the years but this situation has left me extremely frustrated with the lack of concern for service after the sale. If a store chooses to sale third party warranties, I believe it is their obligation to ensure that these warranties are fulfilled in a timely manner. I would be very cautious about purchasing any future products from Hahn Appliance. I intend to reserve my final judgement until this situation is resolved.

Overall, it was a fine experience. I'm very pleased with it. The turnaround time was good. It was just a pleasant experience to buy my items. I didn't feel like I was like a salesman type of thing. It was good. The installation was great. The price was reasonable.

Installation was scheduled for morning hours. Delivery/installation team arrived at 1:30 pm.