COOK'S APPLIANCE SERVICE

dishwasher repair

The first job went well and he came on time completing the work. I later found out that vent hood exhaust was installed not up to Tulsa code. Was professional on time for this job. Subsequent jobs he was always late. He came days to weeks after starting. He spent half the time on the job answering phone calls from his Bluetooth. I was charged by the hour but not compensated for the time he spent with other customers on the phone. I finally fired him from one of the last jobs as it took him months to complete the work. they work when completed was performed adequately. I called him again recently about replacing the vent hood due to a home fire and he again was a no call no show for performing the work. Some unprofessional comments and jokes were also made during his stay. I have subsequently switch to using Andy on call. He seems busy, possibly overworked and unable to handle his load and unable to complete work without multi-tasking other jobs. He often would work for 1 to 2 hours, state he needed more equipment/materials, then leave and go to another job. He charges for time to go get materials as well as drive time to return to the job.

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Our Sub Zero was not cooling properly.  I put ice in the unit overnite to protect the food.  Mr. Cook came the next afternoon to repair.  He had to install some valve and added freon.  This may be a temporary fix, as we probably have a leak; but it is working for now.  I believe Mr. Cook is a knowledgeable technician, though his prices seem a little high.

Our Bosch diswasher was not cleaning or rinsing properly.  At the end of a cycle, detergent was still present in the dispenser and dishes were not clean.  On 1-3-07, Mr. Cook replaced a valve.  Parts, service call, and labor were $191.11.  The dishwasher still did not clean properly.  On 1-26-07, Mr. Cook replaced a control; total charge was $298.42.  The operation of the dishwasher seemed improved at this time.  However, nearly $500 in repair bills would have gone a long way toward a new dishwasher.  We still are limping along with this Bosch today, Nov. 17, 2011.  We basically wash our dishes before loading, and the dishwasher rinses them.  Dana Cook is a pleasant person and seems to be knowledgeable.

The work completed was exemplary.  The bigest problem was scheduling.  Either I was not available or Mr. Cook was unavailable.  Once we were able to get everything scheduled, the work was completed in a timely and excellent manner.  A synopsis of the work is that I had three vending machine units that were not cooling.  For each machine, Mr. Cook arrived at the location, placed a High & low pressure tap on the cooling system, recharged the system and then installed a chemical to stop any further leaks.  All three machines are now working correctly and have been for more than two weeks.  The cost to repair each machine was about $50.00 more than I was originally quoted.  However, the original quote did not include leak prevention which cost over $100.00 per machine. I was very satisfied with Mr. Cooks expertise, work ethic and professionalism.  I will utilize his company again for my future needs.

I liked them.  They were very responsive.  They came out when they said they would.  They were a little high on their price, but they got the job done.  Overall, I was satisfied.  I’ll probably use them again.      

They come very quickly when you call them. I think they are very honest and reasonably priced. They are reliable. They do what they say they are going to do. I have used this company for about 15 years and I've always been satisfied with their service.