
About us
Additional DBAs - Barbour Family Painting LLC, CertaPro Painters Ltd. Independently owned & operated.
Business highlights
Services we offer
Residential and commercial interior & exterior painting, wallpaper removal & drywall repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
8% | ||
0% | ||
8% | ||
8% |
We were amazed they made no mess whatsoever and no mistakes as well. Done ahead of schedule. Tom gave us good advise as to how to blend the wall colors with the ceiling color and recommended to make the wall with the flat screen a dark color which we did and love.
The painters also stole a ladder from my garage and when I told CertaPro that the ladder was missing, the CertaPro representative argued with me. According to him, I had to be mistaken because the ladder I said was mine he had looked at & it was obviously used quite a bit (and had other paint colors on it), so it couldn't have been mine. Well, I may be female, but I can use a ladder and paint just like a guy. Even after I showed him the paint cans in my garage matching the other paint colors on the ladder, he insisted I was making up this accusation. Bottom line: that ladder was mine & was stolen by the painters
As for the quality of the work done; it was awful. They did not fill in any nail holes or sand down any parts of the trim that needed to be sanded. They were also very sloppy and had paint spray all over the glass on the windows, on my hardwood floors around the baseboards, and also ceiling paint was on the walls I had recently painted in the other rooms. When I showed these issues to the CertaPro representative, he just shrugged and stated that it wouldn't be too difficult for ME to clean-up.
By then, I just wanted him out of my house. I told him I would NEVER recommend them to anyone, and if anyone ever mentioned CertaPro's name, I would tell them my horrible experience with them. The representative didn't seem to care and never apologized or asked if there was anything to do to make things better with me. He just stated if that's the way I feel, then that's the way I feel. And then he left.
"We always respond proactively to resolve any issues. In every case. No exceptions. I was able to find the referenced address stated in this review for work performed in 2008, but for a different person. My company regulary phones clients after work is complete to guage overall satisfaction. A professional company is used to solicit candid feedback and we were given a 4 out of 5 three weeks after job completion with a "would refer" recommendation and feedback of, ad I quote: "The people we dealt with communicated well. When we had a problem it was taken care of.". I am surprised that Angie's List allowed this posting without first attempting to contact my company for validation. Again, I am uncertain as to who Ms. Leimbach is and, while the address and timing match a project performed, the comments are completely out of step with our records. I am puzzled as to the motivation for this posting after so long a period of time and would welcome a call to clear any issues. Tom Barbour - Owner"
Licensing
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