Central Security Group - Nationwide (Headquarters)
About us
Central Security Group's products and services are available in California, Arizona, Texas, Oklahoma, Kansas, Missouri, Arkansas, Louisiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina and Carolina. Additional DBAs - Central Security Group - Nationwide Inc & CSG-Nationwide, Inc. In OK: Guardian Security Systems, Inc. Social Media site: Facebook: https://www.facebook.com/pages/Central-Security- Group/273960142707146.
Business highlights
Emergency services offered
52 years of experience
Services we offer
Sales, installation & monitoring alarm systems.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
2.45 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 20% | ||
| 0% | ||
| 20% | ||
| 20% | ||
| 40% |
Showing 1-5 of 5 reviews
Amir C.
Jan 2017
He was like the quiet professional. he installed our new system, gave advice where to put some of the sensors to give full coverage of windows and doors. He was so polite and worked with us to make sure he didn't leave with out us understanding the system.
Larry V.
Apr 2014
Have been a customer for over 4+ years. we are moving so called to cancel service and he informed me I still had 8 months left on my contract. I said impossible because have been a customer for over 4 years so I have fulfilled my 2 yr agree
Response from Central Security Group - Nationwide (Headquarters)
"Central Security Group monitoring agreements contain a renewal clause which automatically begins following the initial term. This is an industry standard practice and is actually in place to protect the customer. If a customer's contract were to expire and the customer did not realize it, then customer would be under the incorrect assumption that the home or business was protected from fire or intrusion when in fact it was not. I hope you would agree that pushing a panic button and receiving no response would be a terrible thing for all involved."
Fran N.
Jun 2013
My mom was no longer to stay by herself any longer. My husband and I moved into her house and took responsibility for her bills. We changed our phone service on 5-22-2013 to Verizon, today 6-15-2013 we got a beep on the security pad and I called, the lady was nice and helpful, but she said mom is not on a phone service they are on. She signed a contract, which she doesn't remember what all the man said and mom lives in a community that has no soliciting and they were going door to door. Mom did this while we didn't live with her and I was still working full time. They said she was still on contract until 2-2014 and still has to pay 45.00 a month . I called back 2 more times and they couldn't do anything to help.
Response from Central Security Group - Nationwide (Headquarters)
"The system was re-wired shortly after this review was created. System is working on VoIP phone system and customer remains with CSG."
Alison G.
Apr 2012
Two times I have contacted central and received terrible customer service. I even had one woman get angry at me because I informed her i have never received a bill, just deductions from my account. All I wanted was an explanation of charges. I had also recently discovered, the installer never tested my system to make sure it contacted them in an emergency. When I did a system test...no response, i called them and wanted to know if they received a message from my system, they said no. For over a month I thought I was connected to them for my security, not in this case. I asked when they could hook it up properly since they did not. They said it would be over a week and I would be charged $90.00 for them to come out and correct it. My wife wants me to buy out of the contract and switch to ADT where the customer service is better.
JUSTIN W.
Dec 2011
Central Security Group appears to be a reputable company who uses an extremely disreputable dealer in San Antonio. A monitoring contract for CSG was sold to me with alarm system monitoring by CSG by a company Digital Security Enterprises (DSE) - Mr James Lara. CSG's services were not misrepresented, but the "free installation" certainly was. The system never worked, despite a technician coming to my home on five separate occasions. Finally, after becoming fed up, I requested that my contract be cancelled, and CSG did so without penalty. Regardless, the dealer was extremely disreputable, and I have filed a separate report on DSE's behavior and actions. I asked to speak with the dealer rep in San Antonio from CSG, and was promised a call back, but none ever came. With many better options out there - I would steer clear of this company, and completely avoid their agent in San Antonio - DSE.
Response from Central Security Group - Nationwide (Headquarters)
"Since this review was posted, CSG has added a branch location for sales and service in San Antonio. We regret the experience the customer had with the dealer in that area and we will be discussing the matter with him asap."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Central Security Group - Nationwide (Headquarters) is currently rated 2.4 overall out of 5.
Central Security Group - Nationwide (Headquarters) accepts the following forms of payment: CreditCard
No, Central Security Group - Nationwide (Headquarters) does not offer free project estimates.
No, Central Security Group - Nationwide (Headquarters) does not offer eco-friendly accreditations.
No, Central Security Group - Nationwide (Headquarters) does not offer a senior discount.
Yes, Central Security Group - Nationwide (Headquarters) offers emergency services.
No, Central Security Group - Nationwide (Headquarters) does not offer warranties.