
ADT Security Services
About us
ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.
Business highlights
Services we offer
Alarms, automation, burglary, carbon monoxide, custom solutions, fire & smoke monitoring., flood, gold standard, health, home security, medical alert, temperature
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
69% | ||
21% | ||
3% | ||
3% | ||
3% |
wall while installing new equipment. Refuse to repair damage.
Old control panel failed. ADT said new one was required. Came in to replace. (it took several days for
the first service call to find out the panel couldn't be replace. It took a day
to replace the old one as it involved a new long term contract. Go figure).
While
there, the service guy informed me that he would be leaving a hole in a wall
and it would not be repaired - per policy.
What was I going to do. Kick him out and go shopping for a new service
provider? I figured it would work out in
the end.
After telling me that the repair would not be made per their contract, they paid for the repair. They are still telling me that they won't let me out of the contract. after their first response, not much credibility there.I want out of the contract because or remarkably poor treatment of a 20 year customer.
As I look at this and other web sites, it is clear that customer satisfaction is not high on ADT's priority list. I can see why.
"Thank you very much for the positive rating. We were unable to locate the customers account via the address provided. If they have any questions or concerns, they can certainly email us with their contact info directly at [email protected]. -Andrew"
"We really appreciate the positive feedback regarding the services. Should the customer experience any issues, please reach out to us either on Angie's List or an email with their contact info to [email protected]. Thank you. -Andrew"
"Thank you for the positive review. If you have any questions or concerns please let us know via Angies List, or you can contact us directly at [email protected] and we'll be happy to help."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.