Kirtz Shutters - The Shutter Mill

we Have purchased over $10,000.00 worth of plantation shutters from this company. From day one not one set of shutters have arrived without a problem.

the last appointment was a disaster, shutters were assembled completely backwards, louvers opened backwards. The installer wanted to just flip the shutter panel upside down and inside out. He stated this would create an additional gap. Not to mention they were two hours late for the appointment.

We stated that we did not want this and requested the shutters be rebuilt, we called the owner "Chris" who promised us a new shutter would be installed.

Kirtz installed the supposedly new shutter this morning. I went outside to look at it from outside, I noticed the Kirtz Shutter logo was on the top panel upside down, the logo is usually on the bottom panel. I went in to closer at the shutter, Kirtz had done what they promised they would not do. 

Kirtz had had taken the original shutter and re-attached it upside down, filling in the previous holes with putty. The gaps around the shutter are uneven and sunlight shines through because the gap is too wide. The pins that hold the louvers onto the opening mechanism are rubbing against the frame, scratching the finish off. This is some of the worst quality I have encountered.

Telephoned the owner with my concern, his reply " did you think I was going to actually provide a new shutter?". That describes their customer service and loyalty in a nutshell. Really?

The owner of this company misled and lied to us purposely. The shutter looks like something you would purchase from Walmart.
Kirtz will never set foot in this home in the future.

As soon as the charge is posted to my account I will challenge it.

unknown

We bought a twenty year old home in Wichita, KS two months ago and ordered shutters (made in Stillwater, OK) and Hunter Douglas shades from Kirtz based on Angie"s List reviews. The plantation shutters were definitely a splurge but well worth it. They are also worth the two month wait which is customary for custom made shutters. The salesman and installer were great, everything looks high quality and will add value to the house for years to come.

unknown

We ordered from them and they did wonderful work, both three years ago and last year!

We were able to choose the color of paint based off the walls. They were very good at installation and they were very efficient. It's a nice hard wood shutter, and their work was outstanding!

I was not able to find anyone else around that could fix the shutters, but they did and I was very happy! I would highly recommend them!

They're awesome; they do excellent work! They did exactly what they said they would and when they said they would do it. I would highly recommend them! I do a lot of building, and they are at the top of the list of people who do what they say they will do and in terms of quality.

They do excellent work. They custom stain things to exactly match. They do adjustments with the shutters. They have a way of making the shutters fit well and can also fit custom windows.