BLACK GOLD POOLS

In Jul 07, we signed a contract with Black Gold Pools We had some permit issues (we were told that they would handle the permits, but we had to do it), so the work was started approximately 24 Sept. 07. The wrong chlorinator was delivered and we were told the correct one would be installed the following week. We have been trying for weeks to get someone at the company to return our calls and let us know when the pool will be finished. The contract says that 90% of the pool cost must be paid after the pool is in the ground. Apparently, once Black Gold Pools gets the big money they don't feel it necessary to respond to customers. We were told it would be complete within 2 weeks, their website says 3-12 days. It's been over 7 weeks since the pool was put it and it still isn't finished. We have not heard from the pool contractor in over 7 weeks. We have found this company to be totally unresponsive. This has been one of the most frustrating and negative experiences we have ever had.