ALLEGIANCE COMMUNICATIONS LLC

Ever since they switched to "Vyve", they are horrible. They are the worst cable company I have seen. The cable service is constantly being interrupted. Our bill has gone up three times for a total of $56 for the same services we were receiving while they were "Allegiance". The customer service is nearly non-existant, they have no interest in the happiness of their customers. We thought that it was a little better when you go in to the local store to complain, rather than the 800 number, because the lady at the local store made us a bunch of promises if we stayed, but those promises were never fulfilled. We were promised a lower bill ($104 per month), an internet upgrade (25mb up from 10mb), and the Showtime channels free for 3 months. Our next bill was $210, we still have never received the Showtime channels, and every one of their customers got an upgrade to the 25mb internet speed. It was something they were planning to do anyhow. When we went back in to complain, the employee (a different one this time) literally yelled at me and told me to leave the building, and when we returned again on another day and my husband spoke to the woman that we'd spoken to the first time about Showtime, she said that it was her mistake and we could still do the three months for free, but we'd have to pay $50 for it. That didn't sound like free to me!