Tulsa Clean Team
About us
We offer residential and commercial cleaning in the Tulsa and surrounding areas. We've been in business since 2008. We are not a franchise. Jonna Chase, owner, started this business between jobs and it grew by word of mouth and quality work! Our customers love us! Check out our website for specials or fan us on facebook to take part in our contests!
Business highlights
Services we offer
We provide a more personal approach to housekeeping and take our clients needs on as our number one priority. We offer weekly, bi-weekly, monthly, or on demand cleanings. We specialize in deep cleaning and make ready work! If you need help in your home, we can get the job done no matter how big or small! We also clean garages and offer organizational services as well as holiday decorating.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 62% | ||
| 14% | ||
| 10% | ||
| 5% | ||
| 10% | 
"Thanks for giving us the chance to make another first impression! Call if you need us again!"
"Thanks for your feedback, {member name removed]. Would you care to update your review based on your 2nd experience with us. I appreciate you allowing us to show you that we can meet your expectations!"
I was very disappointed with the cleaning results and immediately called the supervisor to voice my concern. I ended up receiving a full refund for the price paid. Don't waste your money with this business.
"[Member name removed], Thanks for your review. It has been almost 2 years since we cleaned for you and I can tell you that we have taken steps to improve our cleaning process. We had run a living social during 2011 and were not prepared to sell over 600 and unfortunately we didn't have everything running smoothly during that time. We have made several changes! I don't think you would be disappointed if you tried us again! email me [email protected] if you want to try us with a 50% off discount."
"Member, Thanks for the review! We hope to see you guys soon. We are running a special on our website, check it out. www.tulsacleanteam.com"
"Thanks for your feedback! We would love to come out again in the near future. Feel free to call anytime and set up another appointment!"
Visit you really have to get to know the team and they need to get acquainted with your house. No hesitations in recommending this Team!,
"Thanks [member name removed]! We appreciate your honest feedback. It helps us train and develop our teams. Thanks for your business!"
"We value your feedback as it helps us train and develop our teams. We had an email conversation and based on the feedback you gave we were able to address the individual who did less than satisfactory work and wasn't as friendly as the others. We would be happy to offer you a 50% off coupon for future use if you want to give us a try in the future and see how your feedback has helped improve our quality of work! Thanks again for your business"
"Thank you for your feedback! We are still willing to come out and do another cleaning at no cost to you. We have used your feedback to improve our teams. One thing you can always count on from Tulsa Clean Team is that if we make a mistake, we'll fix it with a smile. You don't have to worry about retaliation or cleaners coming back with a bad attitude. Many times the team manager or myself will be present if there has been a concern with quality. You can always request a different team entirely. We want to make your cleaning experience as enjoyable and painless as possible!"
"Thanks for the review! We have appreciated your business for the past almost 5 years!!"
"thank you Member!"
and quot; I would like to have a chance to show you what we can do on a regular basis, so if you feel like giving us another shot I’ll extend the $65 price that you paid for your voucher. I am sorry they rushed through (that’s what I’m thinking has happened).and quot;
What's unfortunate and disappointing abou this situation is that the owner offered to charge me a second time to return to my house and perform the cleaning services that I fully paid for the first time. On top of that, her website touts the following:
and quot; We do not cut corners or rush through the cleaning process. ... We have the ability to bring into your home the personnel and equipment necessary to be absolutely certain that whatever cleaning task needs to be done, is done on time, without compromise. Our work is guaranteed for 24 hours, and we will promptly return if necessary.and quot;
Clearly, there is a disconnect between what Ms. Reed is advertising to the public and the actual services her company is providing. When I informed Ms. Reed that her and quot;charge me a second timeand quot; approach to solving the problem with unacceptable, she tried to create a laundry list of excuses as to how it was my fault that her team did a lousy job. There were no obstructions on the stairs or in the bathrooms, so I find it hard to believe that somehow their ineptitude to cleaning a toilet and shower or dusting the stairwell rails is somehow my fault.
Very dissatisfied. Buyer beware.
"Thank you for your review. The team was faced with a difficult situation since you were in the process of moving and there were boxes everywhere. They did become flustered and they missed some key areas. We don't claim perfection, also stated on our website. We offered a solution that we felt was fair and we're very sorry you weren't happy with the results of your cleaning or the solution to the problem. We do stand behind our work and would have been more than happy to come fix the cleaning as well as offer a 2nd cleaning at the same low rate you paid for the living social voucher. I believe there was a bit of confusion there. We appreciate your feedback. It has helped us grow and develop our teams."
Licensing
State Contractor License Requirements
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