TruGreen Lawn Care - 5455

Well Tech Derrick Scharabok came and seen how my yard had weeds after the last rain and he told me the name of them and said give the treatment at least 2 weeks and I should see them change color and die.

Tru Green is the epitome of unprofessionalism and incompetency when it comes to landscaping. They not only ruined my front yard and back yard, but also left me with a muddy pit with a disgusting ring of weeds. It's appalling to have a company that refuses to take responsibility or fix their mistake. Even worse, they won't even refund the money that I paid for their so-called services. I trusted them to take care of my lawn and turn it into a beautiful oasis, but what I got was a nightmare. The lack of care and attention to detail is absolutely unacceptable. They left my yard floundering in misery, and they simply don't care about the damage they've done. It's frustrating and heartbreaking to see my once-lovely yard transformed into a dirty and lifeless hub. Their refusal to resolve the issue or compensate me for the shoddy work they've done is only pouring salt into the wound. I urge anyone reading this review to take note of my warning. Avoid Tru Green at all costs, unless you want to end up like me with a mud pit and a ring of weeds. This company doesn't care about its customers or their needs. They're only out to make a quick buck and leave you with a mess. It's time to hold them accountable for their actions and make sure that nobody else has to suffer the same fate as me.

The first time they provided service, I watched them on my camera fertilize the house across the street. They went to the wrong house. I brought this to their attention stating this was unacceptable and needed to be corrected. I also alerted the neighbor that they presumably got fertilized. TruGreen returned a week later for a “free” service "to make it right". We have 3/4 acre of lawn. They not only purposely ignored over 1/2 of the lawn, they also NEVER went back to the truck to refill their spreader. See the photo of the TruGreen employee fertilizing with an empty spreader captured on my cameras. Furthermore, my cameras have him starting the job at 12:29 and finished, back to the truck, at 12:35. Six minutes to fertilize 3/4 acres. No spreader refills and intentionally neglecting more than 1/2 of or lawn (with a fake empty spreader). These people are the most dishonest service providers I have ever worked with.

I will never use Trugreen again. My lawn treatment was not performed in my backyard evidenced by my backyard cameras. The receipt that was left on my door said they did perform the service - dishonest. I called the company twice to talk to a manager and I never ever got a call back - management of this company is very poor and management doesn't care about the customer or they would call you back. They did come back a fertilize after I pointed out that the backyard was not done. They do a great job on the lawn but I fired this company due to the management lack of caring that they were about to cheat me out of what I paid for.

They are not responsive and at times don't show up. Today the tree service technician sprayed chemicals into the pool and pool furniture. All he had to do was point the hose away from the pool. Yesterday the lawn care treatment shows very little fertilizer was used and he left a large pile of fertilizer in the street in front of my house.

Terrible....sad they spent more time trying to get me to buy more services and try them again than actually sending someone to fix what they said they would do....

I have a contract with them. It's every 6 weeks or something. I don't have any weeds. I just don't really care for their customer service aspect.

In the past the have killed my fescue by applying pre-emergent after overseeing. They say they will correct that. Time will tell.

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They never show up when they say they will, yet they bill me each time. I have consistently called to complain and they say they will send someone back out, but they never show up either.

Their pricing was fine. Fertilizing was done great. Our grasses are coming in really well.

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They go above and beyond. They come back out no questions if they missed a spot.

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They could do better on the applications for weeds.  They don't get in the nooks and crannies.

Actual technicians and their supervisors, do a good job, though I would have them out for weed service calls more often if I had the time to arrange it and be there to show them. There are too many weeds. The office, on the other hand, tries to charge me for services I have already paid for, and for service calls (which are supposed to be free). They did not succeed, with the help of my tech supervisor ( I am not sure this is his proper title), but it is annoying.

In my experience, there have been no companies that do this service at an A rating, except for the company that I was using before Truegreen purchased them. This is why I continue to use them.

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I think there are 4 applications a year. It is $49 per application. I used to be with another service provider and their service was very poor. The quality is fine. They never miss an application. It is a lot better than the other service provider.

The goal was to have fewer weeds and we do. The grass has been green, too. (service was about $200-300/ year. I can not remember exact price)

I pre-paid for a year in advance for a 20% discount for the services list. In 4 months time I have received 1 application, the week after I made the original payment. Since then I HAVE RECEIVED NO TREATMENTS. They have called several times to tell me they are on their way, and they never show. The final straw was today, they were suppose to come last Thursday, no show, 3rd time they did not show, rescheduled for Monday (today), no show again. I call head quarters, and am told that they were here today, sprayed a liquid fertilizer, weed control, and pH balancer. MY WIFE WORKS FROM HOME!!!!!!!!!! They were not here. They produced an online bill, showing the temperature of today and said the guy was here, that is the only way he can produce a bill. THEY WERE A NO SHOW FOR THE 4TH TIME!!!
They will not give a refund or end the service as it was pre-paid. I am calling corporate in the morning and demanding a full refund for services that were not rendered.
If you live in OKC, do not use TruGreen, they are scamming liars.

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