SUBURBAN CONTEMPORARY FURN

You really shop here at your own risk. Be prepared to spend THOUSANDS of dollars on furniture that may end up being defective, and NOTHING will be done to resolve the situation. The time it takes to receive custom ordered pieces is a lot longer than they say, and they don't appear to know what is going on with the manufacturers. That wasn't what got us, though. Like others, we received a defective piece of furniture. A 2k+ dollar couch that had a huge crease in the fabric and tear going up the side. Obvious defect. The company that made it is COUTURE INTERNATIONAL. Please learn from my experience and do not buy anything from this store. After over a months of waiting to hear of a resolution to this problem, we heard the manufacture (COUTURE INTERNATIONAL) was putting the blame on us! I examined this defect as many ways as I could, and I believe myself to be an honest person. If there was any doubt that this was a defect I wouldn't have even called Suburban. In the end, they wanted us to pay 230 dollars (after the $6k we already coughed up) for a slipcover!! That's right, a slipcover. They weren't going to replace or repair it. Completely ridiculous. And there is nothing my family and I could do. We saved up the money and invested in a piece of furniture, and got scammed. Anyone and everyone I know and work with will hear about this, and I hope Suburban and COUTURE INTERNATIONAL learn to quit taking advantage of customers. I had been holding off on writing a review, hoping these companies would do the right thing. But, they didn't. They have my money and I am stuck. This store does not stand behind the product they sell.