Str8 Up Roofing & Construction

This company is complete garbage and I wouldn't recommend them to my worst enemy. I wish I could give negative stars because they aren't even worth a 1 star rating. I'm a first time home buyer and have never gone through a natural disaster before and have never had to deal with insurance after a disaster. I bought my home 5 months before the tornado came through Norman at 9pm on February 26th. At 11am on February 27 barely 12 hours after the storm people are walking around the neighborhood trying to get you to sign with them. A couple guys came up and asked if I was okay and started asking me questions about my roof and if I have filed a claim yet. Then asked me to sign a paper that allowed them to talk to the insurance company. THEY DID NOT SAY AT ANY POINT IT WAS A CONTRACT. And as I said I've never gone through this before so I don't know better. This company says they strive for great communication, and they do, for the first week. Then you're lucky if you hear from them again. And before this company tries to reply and say they contacted me here and here, I have screenshots that show exactly when I was contacted, how many times, how long the calls were, and texts between people in the office. I had a few missed called in the beginning before I knew I was under contract and should have called back. Since I hadn't heard from them in over a week I decided to look into a different company for repairs. I then get a call from this company a couple days later stating I am under contract and cannot go with anyone else. And "they would have people out tomorrow to start repairs." Mind you this is already 3+ weeks after the storm. Well no one came the next day, they came 2 days later, with no warning or heads up that I would be having this work done. Then I try to set up a time to call and go through my insurance claim and the company estimate and we fought with insurance forever. We finally get all we need and then trying to set up a meeting with this company is like eating soup with a fork. I eventually started calling the office and leaving complaints about the integrity of their company and asking for calls back. No one ever called. About month later I get an email with an invoice, that was completely wrong, and in responding to them, asking for a call to sort things out, they never sent an email back, they never called, they just mailed out a new invoice. I still have things not done that they said they were going to do and now I have to find different companies to complete the work they didnt. Then they continued to mail invoices without any other contact until they were paid. This company is a joke, their work is a joke. Please, if you value your time, good work, and trusting people. DO NOT USE THIS COMPANY.

I am writing this review in hopes that it will save someone else a little aggravation due to the complete lack of customer satisfaction in the world today. It is a little long but I wanted to describe this event in detail so you can see how this was a major issue and not simply a one-off incident from an upset individual because of minor things. In late April 2021 we had one of the worst hail storms I have been through which caused damage to my home and truck. As expected, the neighborhood was swarmed with roofing companies wanting to represent us against the evil insurance companies and take care of our roof. A sales representative from Str8up Roofing (which is a local company) stopped by. After talking to him we agreed to have Str8up fix my roof and discuss additional items I would like to have quoted. I also stated I wanted to wait until after storm season which is generally May to July. He said no problem and that a representative would be contacting me to schedule a time to discuss my needs and when I would like to start. This is where things take a turn. The following Monday a truck shows up with roofing materials to be dropped off. I told the driver I was not accepting the materials because I have not talked to the company yet. I called Str8up and spoke with their VP. I informed him of my discussion with the sales person and how I wanted to wait a couple months for a little insurance so that I do not have to replace my roof again incase another storm comes through. (Keep in mind brand new homes were built in my neighborhood weeks before which required new roofs). The VP tried to tell me there is no storm season in Oklahoma because we get storms all the time (paraphrasing). All though this is true, anyone that lives here can tell you the majority of destructive storms come from May to June. I informed him that regardless of this I do not wish to proceed until August. He continued to be argumentative and deny my wishes and told me the sales person would contact me to go over a schedule. I was going out of town that afternoon hunting and did not carry my phone. Two days later I get a picture from my wife showing the materials had been dropped off against my wishes. I had to cut my trip short and return home. When I contacted the VP again on my way home, he continued to try and bully me into having them work my roof instead of respecting my wishes. I asked him to remove the items from my driveway and schedule the work for sometime in August. This went on for 10 minutes when I agreed to meet him in his office the next day. Same story another day, the VP continued to attempt to sway me into getting my roof repairs complete before I wished because they had ordered the materials and dumped them in my driveway blocking access to my garage. After several minute of back and forth we agreed they would remove the materials from my driveway and perform the work in August as I had originally requested. He told me he would call me back that evening to confirm the details. I never received a call that day or the following days. I called the sales associate back and informed him I did not wish to do business with a company that disregards the wishes of the customer for their own profit, he apologized and informed the VP. I promptly received a return call from the sales associate who told by the VP was talking to the president and he would call me back. The president calls me and goes into the same tactics as the VP and went straight into why they should complete my roof and at no time did the president or vise-president of Str8up care about my wishes and only themselves and the inconvenience their bad business practices caused themselves. I was given the excuse that the materials could not be returned to the vendor because of the backlog in roofing materials and that they had no storage space to put them. I find this highly unlikely. Even if it were fact, it was not my problem. I did not ask for the materials to be delivered when in fact I specifically told them I did not want this done until August. Against my better judgement I told him they could do the work the next day so I could get rid of the materials blocking my driveway. He said the crew would be there the next day between 6:30 and 7:00 am and he would be here to personally see to it. The crew showed up at 6:10 and did not even have the curtesy to say they were here. They got on the roof and started tearing it off with my wife’s brand new 30K car sitting in the driveway below the roof line. They replaced my roof vents with electric ones and did not wire them up. Insurance paid for replacement of flashing and they just painted the old. Other shady things happened that I will not write about. Just be aware before you sign anything to get a quote from a contractor before they talk to an insurance company and get in writing their detailed scope of work and timeline. No matter what the cost they will ensure it equals the insurance estimate, and in most cases, go back after the insurance company for more. My insurance company has always done right by me and do not enjoy listening to a company I am employing talk about another one like they are doing me a service. I did search the company on the Better Business Bureau site and other review sites and they were mostly good with a few negative comments about bullying and money issues. I never once questioned the quality of work but I highly question their business practices.

Well finally got the roof paid for after having to travel up to STR8 UP to get the whole thing taken care of. I had signed an contract with them for the RCV or repair cost value and instead of them wanting to abide by that contract they wanted to charge me even more wanting to cover their profit and taxes even though they knew I was tax exempt. It took two weeks of phone calls and when I would not agree to their price I would get "I will see what I can do and call you back by end of business" or "I will call you tomorrow" and then I would never get a call back. So I finally made the 100 mile round trip which they told me would not be necessary to get it all taken care of. I had called for the manager/owner and even sent emails and got no response from them and when I showed up the agent still tried to get me to cover half their profit and taxes. This is not a good company they did a good job on repairing the roof but other than that they are a pain to deal with. They even punctured my gas line that I paid for and sent them a copy of the bill and have not heard anything on that well and probably wont.

Excellent experience... expedient professional service... quality marksmanship.. what more could you ask for... they made this process from insurance negotiations to roof installation a seamless, worry free project! I highly encourage you as an informed consumer use this company for all your roofing needs!

They were late getting our roof done and because our insurance messed up on the check and was in the process of resubmitting a correct check payment, they call five different places and told them that we were not paying our bill. Also, an extremely rude and unprofessional lady called and threatened me. This all took place only two weeks after they finished the job. I was thoroughly embarrassed because they treated us like criminals and slandered us for something that was out of our control.

They did a good job. They did a great job on the roof, but gutters were supposed to be included and they didn't do them. But the guy that we had explained the gutter job to quit on them, so it was a different guy who actually did it, and the result was it didn't work out quite the way we expected. They did good, but it was more hassle than I had hoped. But the roof itself, it was no problem.

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The project took way too long - began with signed contract 10/1/14, not completed until 4 months later, primarily because of delays in getting the fence painted satisfactorily, and having to remind the foreman Mr. David Scott repeatedly to finish the screens and return them to us (the first time they came back bent and warped). 
The subcontractor who painted the fence just slopped paint on the fence without having properly sanded and primed the wood.  This was very unprofessional, and it took many weeks for Mr. Scott to find an alternate painter who could do a satisfactory job.  The screen job was simply embarrassing.  The gutter job was also not done to our satisfaction, because large portions of the house were not even guttered, and some of those that were had not been seamed tightly and/or did not use the right size downspouts to avoid spillage. The only part of the job that was done with great professionalism was the roof tile work.  
My suggestion is that you not ask this company to do anything other than roofing work, or else find a foreman who can stay on the job and assure both good work and prompt response to customer concerns.  The job started well with Mr. Scott when he actually stayed on the job site, but after a couple of weeks, personal issues got in the way of his job performance, and that's when everything started to go downhill.

Skyler and Brad came to our house to see if we were interested in a no-risk consultation. We said we were, but assured them that based on the last roof inspector, they would probably not find anything worth pursuing. They did, however, and showed us the proof. Following this, they made contact with our inspection company to have an inspector take a look; they also made sure they were here when he was. As it turned out, we did need a total roof replacement!
They walked us through everything with great clarity and understanding, keeping us abreast of what was going on, when it would take place, and just how much it would cost. Because they were so adamant about the condition of the roof, we were able to get it completely taken care of - all we had to do was pay the deductible. They were knowledgeable, helpful, and courteous. I would recommend them to a friend and use them again myself.

We were happy with them. They gave us a good price. They worked well with our insurance company which was a good trick. They did a good job except that the guy that they had hired to do the gutter either quit or had been fired so the one we explained it all to was not the one that came out to do the work. But they fixed it without charging us anything extra. It was a time when a lot of people were needing roof jobs so they couldn't come out that very day but that wasn't their fault. The price was acceptable.

They did a great job. Ryan S was a pleasure to deal with and was very professional. He had a great knowledge of his product and came through with everything that was promised. I highly recommend this roofing company.

Skylar was the youngest contractor we got estimated from. He was also the most informed. His company completed my work without any damage at all to my massive gardens surrounding my home and even through in some extra roof vents and shed roofing repairs. I would highly recommend his services!

The contractors for Str8Up Roofing and Construction were the best. They

explained the procedure in detail so I would know what to expect before

the application, during and after. Samples of the shingles were supplied

with the performance ratings and price differential of each. They worked

with my insurance representative to get the best reimbursement for us.

The crew was on time, were professional and did an exceptional job. We

were also very pleased with the clean-up. The project manager was on

site often checking the progress. We highly recommend this company

and would definitely hire them in the future.

Once we got our first heavy rain we realized we had a roof leak. We called them and they didn't show up until 3 days later. Once they got here, they didn't even ring our door bell to let us know they were here, they just got on the roof and told us after that they had in fact not sealed the roof correctly. They then let us know they "thought" they fixed the problem. We then realized later that we had issues with the roof leaking around the chimney. I am contacted them today to let them know about this.