Sooner State Home Improvement

I recently had 19 windows replaced in an older home. They had originally estimated a two day install. They arrived early and had the whole house shored up in one day! Their work was impeccable and they were very professional. I was amazed at how quickly and methodically they worked. All in all, I am very pleased with the results and would highly recommend this company!

They did an excellent job. Fabulous and top quality. Took so much care with the job, and the product that they delivered.

unknown

It was great service. I have no complaint about the windows.

unknown

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They are very good . They fulfill appointments, come in time and do a great job.

unknown

he salesman did a good job of showing off the Marvin fiberglass windows I eventually purchased.  And he was very thorough as well as cordial.  As with all marketer's of upscale windows he wanted to make a deal on the spot.  But he was at least understanding when I told him I was taking other bids.  Actually the Pella salesman was the lowest pressure and made the best impression, but their fiberglass product is inferior to the Marvin's.  (The cost was far less as well.)  Andersen was on par with price and quality although their product is a composed of wood fiber impregnated vinyl.  And I liked their screens better than Marvin.  Unfortunately, the sale was extremely high pressure and the salesman refused to give me a bid unless I committed at the same time.  In fact, when I told him I was taking other bids he just ended the presentation in the middle and left.
I'm very happy with the quality of the Marvin Windows.  I like the fact that they tilt in for cleaning and that they are sort of stainable which is unusual for fiberglass.  Since the fiberglass windows were thicker than the aluminum originals, the sills and inside wall of the window frames had to be cut out to fit the thicker window.  In addition, stone and mortar had to be cut out around about half the windows including 3 large picture windows in the living room  That's a big job and very messy.  They did a very good job of isolating the dust to the outside of the house.  And the appearance turned out very nice.  They could have cut a straighter line on one of the sills, but overall they did a very good job and I am very pleased with the work.
On the whole I give Sooner State an A.  They were patient with me while selling,  The owner came out to address my concerns about the installation and issues with granite counter tops, as well as the size problems already mentioned.  He worked out the issues with me and we came up with a plan for the installers that addressed my concerns.  The installers did a very good job, and I was impressed with their desire to please me. 

I had Sooner came out and give me an estimate on sidings and windows. They were the most reasonably priced with no pressure to sign that day. In fact, I told the salesman I had to sleep on it and would call him the next day.  The next day I called and he drove back to Shawnee to sign the contract. The crew came out about 3 weeks later. Kenny and Brent who did the siding were really good guys. The windows and siding made a huge difference in the appearance of the house. They did such a good job I hired them (Sooner State) to come out and do a 21 foot room extension, update the kitchen and 3 bathrooms. The Project Manager, Danny has been significantly instrumental in design ideas and in keeping the project on time. Plus, he is very easy to work with, addressing any concerns and being available off hours to discuss the invariable questions I have that I didn't think of during the day. After the remodel and addition is done I will be sure to update the overall experience. But so far, all is well and I recommend them highly.

Update 1/5/15:

Kitchen-

Incomplete as of 1-5-15. Cabinets have been redone minus a few minor touchups. Went about 7 weeks without a stove because the cabinets and countertops were not done. They finally put some plywood down and put in the new stove so we could at least cook. The problem wasn't entirely Sooner States fault. The guy they subcontracted the cabinets and countertops to, David Cheatam, caused the 7 week delay (cut his finger and one of his saw's broke) and walked out on the job when it came time to put in the countertops. Have to give credit to Danny Looney on getting an alternate countertop going quickly given the holidays. The new countertops will be granite which surprisingly enough is less expensive than Wilson Art acrylic.

Bathrooms-

Master bath not done as of 1-5-15. Same problem as kitchen. No countertops. I do think the shower could have been completed a long time ago though.  Still waiting on ceiling of shower to be painted and for a plumber to hook up the new shower.

Middle bath not done as of 1-5-15. The only thing left is the new toilet, sink and countertop. I feel the new toilet could have already been put in.

Back bathroom: Nothing done at all to it yet. Waiting on one of the others to get done so we are not left without a bathroom.

Master Bedroom-

Not complete as of 1-5-15. Fireplace not done and it has to be repainted. They have been using it to spray on the stain to the cabinetry...drawers and shelves. It has been built out and looks great otherwise, especially the new tile.

Other-

Still waiting on installation of new lighting, new trim throughout the house, the new front door, putting the siding and guttering back up and new siding and guttering on the master bedroom, finishing the trim around the two new sets of  sliding glass doors , a new mantle piece about the fireplace, new glass on some of the cabinet doors, and touch up some areas that need to be painted. I am sure there is something I am missing and will list during my next update.

Overall Opinion:

The good-  I genuinely like Danny and his crew and the work they have done so far has been of good quality.  His vision of the remodel has been spot on with what I imagined.

The bad-  The huge pile of trash/construction waste in the back yard and garage.  There has been only one trip to the dump about 7 weeks ago rather than a weekly dump run. Backyard and garage look like crap.

The ugly-  There have been many times no one has showed up to do any work during the time we were given excuses by the cabinet guy. I think something could have been done along the way so all that was left WAS to install countertops.

I will update at the end of the month as that has been the new date given to me for completion of the remodel.

At this point I would still recommend Sooner State.

Update 03/04/15:

So much for getting done at the end of January. Danny and his crew did come out today and have it 99% done. The weather has played havoc with the timeliness of wrapping it up but the majority of the blame rests with them. They came out today to clean up and finish some small things like wrapping the outside air condenser line, re-concreting the fence post they had to take down to get into the back yard and sheet rocking the small area in the garage where they had to run some conduit, and a few other things.

What's left is to get the fireplace right in the master bedroom. It goes out when the wind blows and to fix the problem of the mantle piece getting to hot. Apparently the distance between the flue and the mantle covey where the T.V sits is not far enough part. A blower and a different end cap where it comes out of the wall outside is supposed to fix this. Oh, and there is a socket cover in the back bathroom that needs to be put on and some weather stripping on the storm door.  I would wager that Danny and Joe re-examine everything to see if there is anything we all missed.

I do feel comfortable with going ahead and writing my conclusion so here it goes.

First of all, what you will NOT get with Sooner State is the fancy computer generated models of what your remodel will look like when all is said and done like you see on HGTV.

What you will get is masterfully done work by Danny Looney and a guarantee by Joe Jordan, the owner, that everything is done to your satisfaction. Danny had pretty much creative control and did a exceptional job. I have a new kitchen, 3 new bathrooms, a 21 foot  bricked master bedroom extension, new master bath (shower is incredible) another redone bedroom, redone living room, a deck off the new master that was courtesy by them for the delay, and new light fixtures throughout the house. I am sure I missed something as it was a major remodel.

I would rate Sooner State Home Improvement an A on everything except timeliness. Overall I would say a B since it took so long. However, I think my case was the rare exception given the misadventures of the first countertop guy, the weather, the extent of the remodel, illness, and the crew just not showing up for whatever reason. My only complaint otherwise is the backsplash in the bathrooms behind the sinks. It is to thick or the cut was measured wrong and it makes the stopper handle difficult to get to. Minor inconvenience.

I would definitely hire them again even with the seemingly forever timeframe. It looks that good. I love my new old house. Danny made it classy and beautiful. Bravo Zulu.

Thanks,

Frank

P.S. They are supposed to come out and take pictures so if you want to see the quality of work performed I am confident they would be happy to share them.

unknown

They were wonderful. I liked that they were pleasant to talk to. If we had a problem with the contractor we could always call the owner. The guys who came to do the windows were very nice and pleasant. They were able to speak English to us. The siding guy took a little but longer. It took him 3 weeks to do the siding of our house.  He was a one man crew but he was pleasant and knowledgeable. He advised us on some things that we thought might look good. He was like, "You know, you can do what you want. This is your house but in all my years, I really don't think that it is going to look good". He kind of showed us a little bit of how it would look. We decided to go with his suggestions and it turned out awesome. I did get quality work and got lifetime warranty on everything.

unknown

Windows: awesome price and great product.
Siding: little expensive but nice product.
Communication not great. I had to call often to find out when they were coming.
Salesman was a very likable guy.
Cleaned messes well.
Very favorable overall.

It started out great. The presentation was good and the salesman was very knowledgeable and nice. His pricing even seemed competitive. However, when I told him we need to think it over a day or two to allow my wife and time to compare it with the other estimates, that's when things changed.  That's when he put on the high pressures sales tactics. He told me we could not think it overnight or the price would not be honored. He said we had to decide on the spot because he was leaving town the next day. Basically, "take it or leave it".  I asked him again if we could let him know the next day, he said no.  The only reason we decided to do it was because the price seemed fair and we did like the quality and color of the windows.  When we got a call a few weeks later to schedule the installment we were told they would be there on Monday at 2pm or 3pm (it was one or the other, I forgot which one it was).  I told the gentleman on the phone that might work, I just need to check with my wife to make sure she could be home by then. He then said he would go ahead and schedule me for that time, but to call him back only if my wife could not be home at that time. I confirmed that I will only call him if we need to reschedule, otherwise put us down for that time.  I never called him back because my wife was able to make it home for the scheduled time.  He called me back a few days later to make sure we were all set for the following FRIDAY! I told him it was for Monday not Friday. He said he scheduled someone else in our time slot since I never called him back.  I reminded him of the previous conversation we had about me only calling him back if we need to make a change.  I then asked him to come at our original time, but he said he couldn't because it was no longer available. I asked him to call the other people back that he scheduled in our time slot and tell them to reschedule. He said he couldn't.  He said he could squeeze us in later that Monday evening, but he will try to come out earlier if they could. I was very disappointed that we got bumped and he did not seem to care.  In my opinion, I'm sure we got bumped because the other job must have made them more money since we were only getting three windows installed.

The quality of the window are great, but their customer service is horrible.  I'm in sales and I would never tell a customer they had to decide now or the price will not be honored.  Although we only had three windows installed we are planning on getting the rest of the house windows replaced next month.  We would have liked to used Sooner, but now we will be using another company.

 thank you for the excellent results I had with Angie's List.  I will recommend it to my other single friends.

They did great. They did excellent work. I have already recommended them. They were very informative, their work was spot on, and they answered any questions that I had. I chose them because of the way they presented themselves, and their knowledge.

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It was good. They were good people who were courteous, and they cleaned up afterwards. It was just a very good experience. I haven't had any problems at all with them.

Arrived right on time, quick, great job looks great and no air leaks. Highly recommend them.

Awesome

Arrived promptly and completed the job as agreed.  Little problem, however they took care of all promptly

Work was excellent, people were awesome.

Siding on house and shed. Very pleased with their work and all staff involved.

This is my second time hiring this company to install windows for my house. Both times that I have purchased windows I have worked with the same sales associate. He is a great professional who knows his information well and is a true representation of what this company stands for. He makes the customer feel very important and is always willing to go "the extra mile".  I've had the same install crew both times as they are extremely efficient ,, friendly and get the job done right. 
           On my first order of windows I was also getting siding repaired due to hail damage. Due to some miscommunication, the replacement of the siding was not completed. However, after I noticed the situation, they had the same crew back within in a hour to finish the job! That is true customer dedication! For the second job the crew performed, there was an accidental issue that arose while the crew was on the site. The next day, I informed the owner of the company of the problem, and by the next week he had compensated me for the cost of the issue.  I feel that even though small problems did arise from both jobs, the company handled it very well and did what they needed to do to make sure it was done right! The best test for exceptional customer service is when something goes wrong and I as the customer can clearly see that they give it 110% of their time to fix it and make sure it's done right!