Old World Hardwood Floors
About us
Old World Hardwood Floors has been the Oklahoma City OK area’s leading source for wood floor installations and repairs for more than 20 years. All products have a warranty, and we are fully insured for your peace of mind. Let us bring total elegance and a new look to your home while increasing property values. Professional sale and installation of gorgeous wood flooring in and around Oklahoma City OK, call on Old World Hardwood Floors. Wood floors not only give you a hypo-allergenic environment, but with new finishes are easier to maintain than tile and carpeting.
Business highlights
Services we offer
Replacement, bamboo, brazilian cherry, custom inlays & borders, floor sanding & refinishing., flooring services include water & termite damage repair, hand-scraped distressing, hickory, lacing, maple, repair and refurbishing flooring includes all species of wood – oak, toothing into existing floors, walnut
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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25% | ||
0% | ||
13% | ||
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50% |
I scheduled the sanding and finishing for the 23-25th of October. Randy and his guys never showed up nor did they call. When I contacted Randy he said it would be the end of the week and his guys would work through the weekend. Monday came... still no
show and no call. I finally spoke with Randy and he said it would be the end of the week and I informed him that I had carpet coming in the following monday and need it done so I could get my renters back in. He said they could get it done. Thursday comes and he informs me it will again be the following week because he had a big job for a builder that he had to re-sand and finish because the owner changed their mind on the color. I texted Randy and this is how it went down. " Randy, I know
you have bigger customers but the small ones count too. I was on the schedule a week ago. Last week you said you would get me done and work through the weekend. Then it was the end of this week and you would work through this weekend. Can you move another job where people aren't going to e put on the street as my renters now will be since I'll have to move the carpet now which is a week out and their temporary residence is no longer available after this week? If the homeowner changed their mind... they should now realize that they'll have to wait? This was his response. "Your right all customers matter to me but a builder
that spends 1/2 million a year on floors gets what he wants they are trying to close on this house if you need to get somebody else believe me I understand you renters need to get back to normal"
So there you have it. This is how he treats his customers. If you schedule with him just hope the big guy who "gets what he wants" doesn't call in the middle of your job. It gets better though. This incident made me look at the previous invoice from when he had re-finished the floors in the same house a year earlier prior to the water damage. The insurance adjuster measured the hardwood floors for the claim at 558' while Randy charged me to re-finish 618'. Then for the new job - same address - he wrote the invoice for 640'. Now an install job will have waste I get that. I called several flooring companies and all of them said 7-10% is
standard waste. So if you take the insurance measurement of 558 and add 10% you still don't get to 640'. So he flat out over charged me for the original re-finish and also jacked up the square footage again on the new invoice. I informed him that I would write this very unemotional matter of fact review via text and this is what he replied. " Don't give a $&%t about the internet I have been in business too long". Well, we all know how people find service providers these days. Maybe he will start to care now.
So, if you decide to use Old World Hard Wood Floors then be prepared for terrible customer service, price changes mid job, and some potentially funny math when he sends you the bill.
So to sum things up, from our agreeing for him to do approx. 400 SF of floor, to took approximately 1 1/2 years to complete, I overpaid a noticeable amount of money due to his over ordering of materials, and we got a less than excellent job. That should be all you need to know.
Licensing
State Contractor License Requirements
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