NEEL VETERINARY HOSPITAL

Professional and caring service. My dog was returned in excellent condition. Dr. spent quality time with me reviewing procedures performed and X-Rays. I was very pleased.

I use them all the time. They are probably a little high on the price but I would give them an A. 

The wait time can be from 15 to 40 minutes. The vet interacts with our pet very well. Dr Logan is what keeps us coming back. All the service is in one place.

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The caring and compassion the doctors and staff show for our pets it's second only to their vast knowledge of veterinary medicine. Everyone there went to great effort to ensure the value and comfort off each visit. Dr. Smona is a jewell!

I have experienced the "care" of half a dozen vets at Neel.  Being a 24/7 emergency clinic, there are an abnormal number of vets.  I was torn about writing this review because I worried about the repercussions if I were to ever need their emergency care.  I have a feeling many are.  I realized not enough people speak up when things go wrong, and I'm one of them in this case.  I have had very costly negative experiences with mostly positively reviewed businesses on Angie's list and elsewhere.  I hope this review increases the quality of care at Neel.
   This particular visit was my last because I had specifically asked for an appointment with a particular vet because I had had so many negative experiences with several of their other vets.  The vet I asked for had been very good with my animals in a previous visit.  There were two vets in particular that I was trying to avoid by making a specific appointment.  Of course, one of the vets that I was not pleased with walked out to take a look at our dogs.  
   She had administered ear medication to one of our dogs previously, and that dog had an abnormally fearful reaction to her.  A second time we saw her, she reported that the same dog had had a panic attack in the area they take them back to for procedures.  She has never had a panic attack before or since.  That vet seemed befuddled by my dog's nails falling off, and simply came back with a poorly printed copy of an article on vaccines potentially being the cause.  She suggested fish oil supplements, and told me she would call me with a dosage amount I should be using.  She never did.  
   At check out, I asked how it was possible to make an appointment with a specific vet, and I was told just to request the vet.  When I explained to her that I did that exact thing and got the exact vet I was trying to diplomatically avoid, she looked very disturbed and told me she would ask around to find out what had happened.  I explained that I didn't want to get anyone in trouble, but I was very frustrated that my dogs had been seen by someone who scares one of them and wasn't helpful previously.  The receptionist returned with an apology and something about the vet probably saw a familiar dog's name on the roster and just switched the appointment to her name without asking anyone.  The receptionist suggested I come home and write a letter to Neel on their website explaining the situation and requesting that I get appointments with who I make appointments with.  This seemed ridiculous to me, but I understood the tone.  There was drama between vets that Neel was trying to avoid by asking me to request the obvious.
  My youngest dog had a bad reaction to her first set of vaccines from Neel, and I was put on hold when I called and asked for help because my very hyper dog was lethargic and breathing quick shallow breaths after her vaccines.  I waited over 20 minutes on hold before I hung up and called back.  I was put on hold again.  When I was finally connected to a "nurse" not a vet, she was very dismissive and told me to just bring her back. I took her elsewhere.   
   Another vet, and younger male, was very rude and agitated during a routine vaccine visit.  I have a feeling he was probably the vet that hit the cat in another review.  He made me very uncomfortable.  There are good vets at Neel, but they are the busy ones.  They are the ones that it seems are impossible to get appointments with.  They are also the ones that allow the poor care from the less experienced, less caring vets to continue.  There is a serious lack of supervision and peer review of the vets at Neel.
   The wait at Neel is excessive.  You never see a vet at your appointment time.  It is very busy.  Half of the time we would be seen in their open area next to their waiting area, and when we did get a private room they were always hot and dirty.  They do not clean between patients it seemed.  The wait for the vet techs and vets are just as long or longer than the wait for the "appointment".  They push their "wellness" packages pretty hard, and their prices are high.
   I asked a Neel vet tech about the brand of flea medication that Neel sells, and she gave me a "don't do it" look.  When I asked her if the medication was bad, she hesitantly told me that they had had several patients have bad reactions to the flea medication.  She told me just to stick with Frontline, the medication I was already using.  She said she would never use the brand Neel sells on her own animals.  This company is about the money, not the animals.
   The bad experiences at Neel far outweigh the good.

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unknown

This was the second time we used Neel Vet Hospital. Our first time was a few months back to have our aging cat put to sleep. This was as good an experience as possible the staff was very caring and concerned for our loss. Unfortunately that was not the case during our second visit. During this visit, we took "Kitty" in to have a swollen leg looked at. The staff at the counter and the vet tech that was assisting were all very kind. This was not the case when the Vet (Jeffery B Reeves, DVM) came into the room to investigate our injured cat. I almost considered asking him if he was on drugs as he fumbled around the room as if he were lost. Thankfully the tech was their to guide him. Kitty is not a real social cat and was understandably upset as he was held down so he could check him out. Kitty was doing the angry cat growl as most do when they are upset, so Doc Reeves decided he would smack him in the head and tell him to hush. That had to be the most ridiculous thing I had ever seen. I can think of a million things I should have said or done after leaving the office, but, my wife and I were so shocked, we said nothing. No animal is going to react positively to a stranger smacking them in the head when they are scared. because of this fool, they have lost my business for good. If it was not for the previous experience and the other staff, I would not be rating as high as I did.

We have used Neel vet hospital for almost 12 years because we believe it to have the best quality of services. We started using them when a friend recommended them for an emergency situation. They took the animal back immediately upon our arrival. Within an hour were notified of the prognosis of our pet and what could be done along with the cost. They are a bit more expensive than some other vets but they do a lot of community services such as boarding pets found after tornados and they went to assist after hurricane katrina providing veterinary services and finding homes for homeless pets and reuniting people with lost pets. We are also very pleased with the grooming services by Bernard at Neel Vet. We have a very aggressive dog who has attempted to bite more than one groomer. Bernard is very patient and gentle with all our pets. When he or one of his staff notice them getting aggitated he will crate them giving them a chance to calm down before continuing. They know us and our pets by name and have groomed both our dogs and cat for years. Since they are part of the 24 hour clinic ,you can drop off your pet with the vet before Bernards is open and pick them up after Benards has closed.

I have lots of animals. I have 3 dogs. They are extremely knowledgeable, caring, and state of the art technologies that she has a hard disposals to use, laser, hydro therapy, and things about natures. Everyone and thing ran smoothly.

I called them to see if I could bring her in today to get the bandage fixed. They put a bandage on it yesterday and it came off last night. We have insurance and they approved us for up to $4,500. Our vet referred us to this hospital and they scheduled our dog for surgery. The growth doubled its size and it grew so fast. They removed the growth but the skin on top of it has died away and basically came off. They had to do a skin graft and the graft didn't take right over on top of it and so it kinda left a hole there and that's what we're trying to heal up. The surgery went okay. The job is not finished until it's all healed. It looks like its healing pretty good but the doctor that removed the growth wants us to bring her back. He's going to take the skin flap, pull it down as far as he can, and suture it to the skin so that it will look nice and healthy when it heals. He did what he can and he totally cares for the animals that he works with. He's really good. They're really busy there, they take care of a lot of animals. The price can be dealt with, it's not overpriced like other places. There's a difference when you have people that care for these animals and with somebody that puts price first.

Called a local vet only to be told they were double booked and I should contact Neel Vet because it was a 24/7 facility and there were vets available round the clock. I did not call. Placed my sick kitty in his carrier and arrived at their location around 1100 Saturday morning. It was hullabaloo!! People and animals coming and going. Phones ringing off the hook. The receptionist never asked me or my husband if she could help or motioned for either of us to approach so she could take our info. She did instead, hollar across the counter for my name, address and phone number. Wow. Now EVERYONE in the lobby knows who I am, where I live and how to get in touch with me. NOT cool at all. So, we wait and wait some more. Finally make it back to the exam room. A tech took the vitals and history on my cat and shortly after the vet came in to further assess his condition. He determined his urethral tube was blocked and needed immediate treatment.. without it his bladder would burst and he would die. The low estimate didnt differ much from the high estimate of $1400.00. I was not prepared for the cost. The only options were the usual credit cards, postdated checks or CareCredit due to their payment in full at time of service policy. I opted for the latter. Once the financial end was covered they took my boy back and did their job. Before we departed, we were told we could come visit him anytime. We came back the following afternoon and my kittyboy was much improved. We received a call on Monday from the vet that treated him advising he was doing well enough to be released by 2000. So we picked him up after the tubes were removed and his bandage applied. No vet spoke with either of us. Come Wednesday, kitty was not so good so back he went. This time he saw a different vet, Dr Logan, who called me at work to discuss the issues. He took the time to ask questions and more important, LISTEN. He administered an antibiotic shot and saw to it that kitty did not leave without the food he was prescribed and did not get when he was discharged from the clinic on Monday. Today is Saturday and kitty is doing much much better. He goes back for a follow up next Tuesday. My initial impression of this clinic was, once I get thru this ordeal I will never come here again. The clinic is busy no doubt. We saw dogs/pups, cats/kittens, birds and lizards go thru those doors...happy, concerned and grieving pet owners in the short time we were in the waiting area on all three visits. My bill was $1160.00. Pretty pricey. Dr Logan is the only reason I will go back.

I have been using Neel Veterinary for many years. They truly care about your pets. I have seen several different doctors and have always been very pleased with the care they give. I have recommended them to many friends although I always give fair warning that they are a bit pricey. They do give you an estimate of what additional tests or procedures will run to help in your decision for additional work. Several years ago my cat was diagnosed with asthma. The doctor asked me to bring her in for 2 additional check ups at no extra charge, so even though the initial visit and testing was rather expensive, it was not that bad over 3 visits. In addition, my elderly cat died while I was out of town and was discovered by a friend checking on her. She called Neel Vet for information and the day after I arrived home there was a sympathy card in my mailbox. That is a group that cares!

I visited Neel Vet Hospital for a yearly vet check for my house cat and two dogs (corgi and small boxer). I was specific about my needs while setting up my appointment--updated vaccinations and a heartworm test and heartworm medication for one dog. (She had been off heartworm prevention for long enough to require the test; there was no concern that she may actually have heartworms.) I had all previous vet records faxed ahead of time. The clinic was able to schedule me for the next day and was very punctual when calling me back for my appointment. That is were the praise ends.
After weighing my animals, I was delivered to a small examination room with nearly zero A/C or ventilation. The vet assistant took a few vitals, but had trouble with the IPEs (Internal Parasite Exam). After a very slow process of her fumbling with the animals, I ended up helping her (I worked as a vet assistant in college). Not a big deal at all, if nothing else had been amiss. And I thought nothing of the IPEs--some vets include them in an exam, some do not. When the vet assistant began trimming the first dog's nails, I told her that I hadn't requested a nail trim and that I didn't want to pay for one or any other extras. She assured me it was just part of Neel's general vet check and I wouldn't be charged extra. I reiterated what I had said when making my appointment: I want vaccinations and a general vet visit only. She assured me that the nail trim was not a special item.
When the actual vet finally came into the exam room, I found out that I was actually being charged for a "wellness" exam, which was well over the price of a general vet check and vaccinations. I told him that I had not requested all the extras and had told the vet assistant that I didn't want them and he said there was nothing he could do. This wellness fee was charged THREE times because I have three animals even though the vet spent less than TEN MINUTES in the exam room TOTAL.
In addition to this frustration, the entire place seemed severely scattered. We were ushered back on time (my appointment was scheduled for 2:10 pm). The vet tech came to the room a few times, but we were in the exam room alone the majority of the time. I finally walked out of the building at 5:06. I have worked for a vet before and know the process of a vet visit. There is absolutely no reason for the visit to have taken THREE HOURS. While I was still in the exam room, I had assumed there had been an emergency of some kind and I would have an explanation or apology when I checked out. Not a single person acted like my three-hour visit was out of the ordinary.
The final icing on the cake: I thought at the very least it was good that the vet hospital had all my pets' records in case I had an emergency in the future. It came to light during my visit that their fax machine doesn't work. The vet assistant said the fax machine rarely works, but they tell people to fax records anyway (knowing that they won't be able to receive them).
I have just recently moved to OKC. I have moved several times to different cities and used several different vets, some of them very expensive. Regardless of cost, I have always felt like I got what I paid for...until this place. I didn't make a scene. I politely paid my $370 bill and left. BUT, I will not step foot in that building again for any reason. I'm currently shopping for a competent vet and emergency pet hospital.

My dog went in to be groomed, they did a great job. You can drop off at your convenience and pick-up. The groomer is not open 24/7 but the clinic is, so you can drop off before work and they will board the dog until the groomer opens. They were very nice and my Tinkerbell seemed very happy when I picked her up. I will take her back. I did make an appointment online so they were expecting her.

The doctors there, are all wonderful vets!! The asst. and the desk receptionists are all wonderful and work hard to get your animal seen as quick as possible.

Our pets love coming here. Although we often have to wait, the staff are all very friendly and professional. The care our pets receive is second to none.

The staff is friendly and very kind to my dog.

I was referred to Neel for boarding my dog and was very pleased with everything! I think the wait at the check in could have gone a little faster, but overall, everything was fine! When we returned to pick, my dog came out looking happy and healthy!

Vet and staff were nice thorough. Performed a skin scrape to make sure dog had allergies and not mites or mange. No mites or mange was detected. Vet offered suggestions of products that may be helpful in the future to treat her allergies in the event of major flair ups. Vaccinated for Bordatella. Purchased 6 months of heart worm and parasite prevention.

I have to say Angie's List reviewers deserves credit for this positive review as well. We are new to this area and only had the list to provide feedback about Vets. I've had my cat for almost 9 years and started seeing behavior in her I never seen before. I took her to this Vet hoping the reviews were right. Well when I got there it was really busy, but the staff honored my appointment time and I was able to get through the rush. When I spoke to the staff member she was gentle and professional with my cat. She did her job well and got the vet. The vet Ms. Anderson was really smooth about her examination and did a really sound check up and brought a lot of needs for my cat. We decided to go forward with surgery for my cat after we agreed on the estimate. The kicker was I paid before hand, but they refunded part of the payment because they did not need to do everything they thought they would without me asking! How professional and trustworthy is that. I am moving very far from the area, but my cat and any other pets I will own will only go there. Thank You Angie's List reviewers for the great heads up.

Most recently we had to take on of our cats in after being attacked by a dog. They took her straight back without hesitation and started helping her out. She ended up staying overnight and they are always available to give reports or for visits if your pet has to stay the night.

unknown

They are great for emergency care. As they put my cats leg back together. Their prices are pretty comparable to the others around.