Hermans Plumbing

"Herman’s Plumbing is responding to the review of [Member Name Removed]. Herman’s Plumbing was called at 11:37am the 22nd day of February, 2016 for a washing machine drian backing up in garage. The call was dispatched at 1:36pm the same day and Herman’s arrived on the jobsite at 1:55pm. We ran the washer drain twice and it never backed up. While doing the work on the washer drain, the technician felt dripping on the back of his neck. When he looked up he found that it was coming from the hot water tank. The hot water tank that is ½ in and ½ out of ceiling sets above the washer in attic. The Temperature and pressure relieve valve was leaking. We provided a safety check to make sure hot tank wasn’t overheating. Checked out at 120 degrees .The customer was notified of the problem that was found and pricing and the work was approved by [Member Name Removed]. We replaced the temperature and pressure valve and drain and all was working great. Job was completed at 2:45pm. During the course of the repair, Ms. [Member Name Removed] asked us if we could tighten a bolt on her toilet. When bolts are loose on a toilet Herman’s will pull and reset the toilet for a price of $149.95. Our techs do not tighten bolts just due to warranty purposes. She declined the service. Herman’s Plumbing has GPS tracking on their vehicles so we are able to see when the job was started and completed. Total cost to customer was $225.95 (Labor and Material) and after 5% senior discount the total due was $214.95. Herman’s Plumbing prices have not gone up, in fact, they have gone down. Certain jobs are based on a flat rate average and some are by hour. As to the accusations of Herman’s Plumbing charging women a different price than men. That is completely false. We bill as to the job that is at task not whether you are a man or women. All technicians are required to contact our office at the end of the job so that our Service Manager can give pricing for labor and materials. We have not received any calls from Ms. [Member Name Removed] since the repair was made. If she had contacted us we would have made all attempts to explain the pricing and work that was completed and to ensure that she was happy with our services."

"Herman’s Plumbing received a call from (removed member name) requesting a quote by phone on the cost of installing their water softener system. At that time Herman’s Plumbing quoted $650-$850 and the quote was verbally accepted and a work order was made to install the system on 3-31-15. Herman’s Plumbing requires all of our vehicles to have GPS tracking systems so that we are able to track the time on jobs. The job was dispatched at 8:10 am and miscellaneous supplies were picked up for the job. We arrived at 9:31 am at the address of 3323 First Capital Cr., Guthrie and left with job completed at 11:22am which is 1 hour and 52 minutes. Every house is different when doing any kind of installation and prices vary from state to state but the quote was accepted so Herman’s didn’t feel like there were any issues. Herman’s Plumbing does not feel the customer was “ripped off” due to the quote being accepted up front before work was done. We do apologize if the technician forgot to replace the plate for the water valve. We did not know about this until reading the review. Herman’s Plumbing would be happy to come out and do that if it still needs to be replaced. We hope that you will consider using Herman's Plumbing again for your Plumbing and Heat and Air needs."