Overall, I'll never do business with First Step Restoration again. Most contractors can do what they do. I am hoping that most contractors are better at communicating. These guys do not return calls or keep up with their responsibilities. I don't trust a word coming out of their project manager's mouth. I'm tempted to call him out but that's tacky. If J or MT read this, I'd really appreciate that you call me and you can quickly fix two things and we're done. I've already done all the cleaning. Don't worry about that. Again, they won't call me back to do the walk through. This isn't a case of me being a jerk, since I'd have to get them on the phone first. This set of projects began three months before I wrote this review. Still not done!
Description of Work: What I had done: Roofing, gutters, siding on north of house, replaced floor in one small room. The roofing and replacement of the floor went well. However, the guttering and siding did not go well. Half of the gutters, on the front of the house, were mounted with makeshift materials. I admire the ingenuity, but the could have used those ugly mounts on the back of the house and used the nice, pre-fabricated mounts on the front of the house, Or, as a professional, gone to the store and gotten more mounts. The siding was the worst. There are corners and edges of the house that are still uncovered. The cable wires are now hanging off the house instead of being mounted like before the work began. I've literally spent hours vacuuming the grass around of the siding and guttering areas to pick up small pieces of material and NAILS. I've resorted to vacuuming nails from my grass! Much of this work is not up to quality. They've also left a small truck bed's worth of materials in my backyard. The very very worst thing is that they will not call me back to do the final walk through.
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Service Categories
Roofing,
General Remodeling,
Air Duct Cleaning,
Gutter Cleaning,
Carpet Sales and Installation
FAQ
First Step Restoration is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
First Step Restoration accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, First Step Restoration offers free project estimates.
Yes, First Step Restoration offers eco-friendly accreditations.
No, First Step Restoration does not offer a senior discount.
Yes, First Step Restoration offers emergency services.
Yes, First Step Restoration offers warranties.
First Step Restoration offers the following services: roofing , windows , siding . gutters, fencing, flooring fire & water damage