Budget Floor Store

They were not good. The installers used glue and it took a month and a half for the smell to go away.

They laid planks with chips on the side and also didn't make the sides of the planks fit together tightly. I finally talked the crew manager in to coming by and look at the shoddy workmanship. The had to remove the flooring all the way back to the damaged spots and relay it. They also didn't calculate the square footage right so they had to reorder more. Told us they would be back to finish on a certain date and time. They never came here nor did they call and tell me they wouldn't be here. They again miscalculated how much material they needed so they had to reorder more material a second time. Then to top it off I found black marker all over the floor that they evidently used to indicate where to cut the plank. Not a small mark...it also had a large X near the line mark. I had to call finally to see when they were going to come finish the installation. I finally got a response from George that afternoon. What should have taken a couple of days to install ended up being 2 weeks of my house being a total wreck. They also tried to charge us for services they didn't perform. (Hundreds of dollars)

DO NOT USE THIS PLACE! Or if you do, DO NOT use 'DENNIS' as your salesman! After buying $7,000 worth of flooring from this UNPROFESSIONAL SALESPERSON for my fiancée's home, we were looking for flooring for the new home we were purchasing and were going to buy even more for the home I am currently in to get it ready to sell. We had made up our minds on a Luxury Vinyl floor and after testing it to see if it scratched, came in to talk to DENNIS about looking at more flooring and this jerk went off the deep end, lost his temper, used foul language and tore up the contract in front of us and stomped off when I told him if he didn't want to work with us for whatever reason, we would be glad to talk to another salesperson if he wanted to refer us to someone else! We had told him that we wanted to test the flooring for scratches and used some things to replicate chairs moving, grandkids dropping or scraping toys across it, dog nails, moving appliances over it, etc. and he said "well, what kind of grandparents are you that you would let your grandbabies play with sharp knives or forks or screwdrivers?". He also threw in other insults that I am too much of a Christian gentleman to repeat!! After DENNIS stormed off, we hung around in their EXTREMELY HOT WAREHOUSE to look at other flooring for another 20 minutes (to give him ample opportunity to cool off, take his meds, or whatever he needed to do to cool off and to come back and apologize). HE NEVER CAME BACK TO APOLOGIZE NOR DID HIS MANAGER OR ANOTHER OTHER SALESPERSON EVER COME BACK TO APOLOGIZE FOR DENNIS' RUDE BEHAVIOR!!

Floor mgr was helpful and was the one who came out to measure. Install mgr was a day late in calling to schedule, had to follow up with him next day. Installer did a good job except ran into some issues with install completion. Make sure you ask up front how long job will take. I scheduled install on a day, ended up not getting done and had to take a second day. No upfront notice that it would take more than one day. Installer had run into some personal issues which added to delay but overall did a good job.

unknown

The salesman was slow and never at work..

The $900 price included labor and materials. They were very professional, did excellent work and got the job done quick. I used them in the past when I ordered carpet for my entire house from them. I used them again because they did a good job and as far as the price goes they have a good quality product at a low cost.

unknown

They are pleasant to deal with and provide good products, but here are a couple of things to watch out for:

1)  They measured and estimated the amount of wood we would need for the job, then they ordered it and we paid for it.  After the installation, we somehow ended up with way more wood than we needed and had to return about 12 boxes of unused product. But, were told we would have to pay a $150.00 "restocking fee."  We challenged this since it seemed like a bit of a scam -- to over-order and then charge the customer a penalty fee for the overage. Fortunately, our salesman got the fee waived, but watch out for this.  (After a couple of months, I still haven't received the credit for the returned wood, but I've been assured it will be processed.)

2) Our salesman was great to work with, but if we had a do-over, we would not use their recommended installers.  They highly recommend their installers, and have stood behind their installers' work so far, to an extent, but there's been lots of back-and-forth and time spent trying to get things right.  Still trying.

The carpet installation was adequate, though closer to the quality of work I would expect in rental property -- i.e., not superior quality.

The real problem has been with their wood floor installer.  He was quite a bit more expensive than what we were seeing for the going rate for hardwood floor installation for our square footage, but we were told he would do a professional job.  We're hoping our issues will be resolved, in which case we will be pleased with the service we received from The Budget Floor Store, but right now we feel like we've spent a great deal of hard-earned money for disappointing results:

1) Because the installers did not level the low spots in the floors, we got an only partially glued-down floor, with shifting, squishy spots.  (The owner of the installation company didn't stay on site to supervise his crew, so when a mistake was made, the installation continued without the mistake being corrected at the time.)  2) In addition to the soft spots that didn't get glued down, there are uneven, finger-width gaps in front of the entryway stairs and the patio door in the living room, and these not only catch debris, they also look like very substandard work -- not what you want after paying so much money for a professional installation.  Unfortunately, these are both in high-traffic, prominent areas of the home.  When we asked for repairs to alleviate the gaps by removing a small section of planks and replacing them with properly cut planks, we got the explanation from the installer that "this is normal," despite the fact that there were no gaps in front of  the other patio door. Then the owner of the installation company grudgingly filled the gaps with brown stain, which obviously did not solve the problem.  To make matters worse, he also got the brown stain on the brand new carpet on the stairway and then snuck away.  We complained, and the store salesman had him come back to do it correctly and even remained on site until the installer showed up, but as soon as the salesman left, the installer once again did a quickie, substandard repair job, dropping a couple of skinny, unevenly cut slivers of wood in the gaps and high-tailing it. 

So, after paying a great deal of money for wood flooring and installation, we have unprofessional sloppy-looking work in two very visible places, nail holes throughout our new expensive floor where glue had to be injected because the boards were not glued down, and brown wood putty tracked everywhere -- which is incredibly difficult to clean since it is intended to be permanent.  Unfortunately, every week we are finding new squishy spots and shifting planks, creating new gaps.  (We are starting to wonder if the installation crew used the expensive glue we purchased from Budget Floor Store or if they used a cheaper glue.  When both room-divider thresholds became unglued, for example, we saw white glue underneath that looked like Elmer's glue, and not like the glue normally used for wood floors.)

We are hoping the Budget Floor Store will make this right since they recommended this installer; otherwise, we will have to pay a professional to come make the proper repairs -- essentially paying twice for the same service, which is not satisfactory.

They did a good job.  They came out in a timely manner.  The carpet looks great.  They cleaned up their mess afterwards, nice guys.

Update: a few days after installation, we called Budget back to advise that 'tufts' were showing on the carpet particularly around the wall baseline and in traffic area. Installer came and trimmed them and advised it was because the carpet was new and the tufts would not continue.  The tufts got progressively worse and are all over traffic area.  The carpet requires routine 'haircuts'.  We complained to Budget and asked the carpet be replaced. They took literally months to send out an 'independent carpet expert' who concluded the carpet was not defective and indicated it was pet damage from our dogs. 

We have had dogs and carpets for many years and have never had an issue like this.  The back bedroom carpet which was NOT replaced, is 20+ years old and has no issues related to the dogs.  The 'new' carpet looks terrible. We told Budget this was not an acceptable resolution, but they have not responded.   If the carpet is not defective, then it is just a lousy product. Not the service or the product I expected for $2500.

The salesman told us the flooring would be available "in a couple of days from the warehouse in Dallas." Instead it had to be ordered from China and took weeks to arrive. If we had known before we paid the deposit, we would have ordered different flooring. He came out to our house to measure, and his measurement was inaccurate. There wasn't enough flooring to finish, and another box had to be ordered. When the installer finished and we paid the balance, our credit card was charged $130 more than the amount on our estimate. The company has no explanation for this, and we are still trying to resolve this matter.