BRYAN'S FLOORING

I hired Bryan’s Flooring to install carpet in my media room and laminate flooring in the rest of the house. The carpet install went smoothly and looks great. I am pleased with how it turned out. The laminate flooring is another story. I was looking for a hard surface flooring that could pair with my existing hardwood floor. My main concern was to find a floor with the same thickness as my hardwood floor so the transition from one surface to another would be as level as possible. I was under the impression that Bryans would make that happen. What I ended up with is two flooring surfaces that are not level. I looked at several products, but settled on a laminate flooring by Inhaus. The problem, was that I assumed Bryan’s would only show me products that would meet my criteria of having a level floor. I assumed wrong. The Inhaus laminate was a 7mm that could only accept a 2-3mm underlayment (they ordered the 2mm underlayment, when 3mm could have been used). What I really needed a product closer to 9mm with a 3mm underlayment. It wasn’t until the flooring was being installed that I realized the difference in floor heights. By this time, my only choices were to stay with an uneven floor or wait several weeks, or possible months, for a thicker underlayment to be put on order. Being that all my furniture was in the garage waiting for floors to be put in, I had no choice but to accept the uneven floors. What I want you to take away from this lesson, is to always verify the specifications of the materials being used on your project. Don’t assume that by hiring “professionals”, they will do this work for you. If you want a floor to match the height of your existing floor, you must do the research yourself, that is, if you decide to go with Bryan’s Flooring. The last thing I would like to mention didn’t affect the final look and finish of the floor, but rather the attention to detail, or lack thereof, on the laminate install. When the installers pulled of the baseboards to run the floor closer to the wall, they failed to run a razor along the top of the baseboard to separate the paint from the wall that may be sticking to the baseboard. This resulted in paint peeling off the wall in one of the rooms. While touching up the paint is not a big deal, it could have been avoided by taking a few seconds to score the joint with a sharp edge. Lastly, the laminate installers failed to wipe down the new floor when they were done. When they finished and were gone, I was left with a dirty, new floor. Taking the time to wipe up construction debris caused by the floor install is just common sense. No customer wants to clean their new floor, minutes after it was installed. They should have taken the extra time to wipe everything down so that I could be presented with a fresh new floor. All in all, I give Bryan’s Flooring a C and sadly, would not use them again. While the sales staff is friendly and personable, I believe they lack the expertise to ensure their customers get exactly what they are looking for, at least in my case.

The work was awesome. They did a great job. They’re very experienced in sales and in installation. The price depends on what you want.

They had to come out twice to measure.  The installers were on time, but were very arrogant, unresponsive and didn't seem willing to work with or please me. They broke "some" of my newly refinished quarter-rounds in the kitchen and didn't even attempt to place the ones back that weren't torn up after the installation.  I also had to call them back out, as they did not place any kind of transition strips (plastic, in my case) between the carpet and the flooring in the rooms (except for the doorway between the kitchen and laminated bedroom floor).  It cost me a little over $60 (from another contractor) to get my quarter-rounds replaced, painted and put back down.  When the remainder of the bill was due to Bryan's, I subtracted the $60+ and wrote an explanation of what happened and why there was a subtraction to the final bill.  I never heard a word from the owner/company, nor an apology (but, at least they did not dispute the subtraction).  While they do have a good selection of flooring/carpet, I would not recommend this company.

Very nice salesman brought samples out to my home of the carpet I was interested in putting down in dining room and on stairway,hall and gameroom. It was a patterned carpet. We chose the carpet we wanted and he measured. He called back a couple of days later asking if he could come measure again, and I told him that was fine. I was then quoted yardage and a price for the carpet we chose. We chose the same carpet for both areas, as they were in close proximity from each other. Many days went by, and I called to see what the hold up was, as he had said the carpet was available in their warehouse. He asked if he and his manager could come out and measure a third time. I was beginning to get a little nervous, but said yes. We agreed on an installation date, as I has contracted with a painter, and wanted the carpet installed prior to the painting, as the carpet was black, and I was afraid of them messing up newly painted walls; however, they did not show up on the contracted date; they also did not show up on the second scheduled date to install. Finally, we agree on an installation date after the walls have now been painted, as I could no longer put the painter off on these areas of my home. Again, no one shows up to install the carpet, so I contact my salesperson. He tells me he has "Just" gone out to the warehouse and discovered that there is not enough of the carpet in the warehouse to do my entire job and that he is calling all over to locate more of the carpet without success. He also mentions that the owner is angry with him for selling me the carpet for such a low price. Reluctantly, we agree to have two different carpets installed of the same type, but different patterns. They make no apologies or financial compensation to me for this inconvenience, nor for their failure to make good on their deal.

The carpet layers started very late in the day, and we were shocked by the job that was done. The pattern going up the main staircase was not centered. I had asked him when he started, if he shoudn't start at the bottom since this was the focal point of the entry, but it fell on deaf ears. There were black marks on every newly painted wall. A seam runs the length of the upstairs landing and does not lay properly; and the carpet was not tucked properly as it abutted the bannister. It was near midnight when they finished up, and my husband and I did most of the cleanup, just to get them out of the house. I might mention at this point that one of the layers..they were brothers, kept talking about what nice carpet it was, and how he'd like to have a nice piece of it for his mobile home. 

The next morning I phoned Mr. Bryan to discuss the problems with the install. He had been very rude with me the previous day regarding the carpet problem, so I knew it would probably be a waste of time. He not only did not care how they had installed the carpet, but further informed me that the job had taken several yards more to do than they had anticipated, and that I owed him more money. This is after they had measured not once, but 3 times. I also had the computer diagram they had provided the installers with the pattern of how to cut for the pattern, and it showed the yardage  I had paid for. And, what I had left, were 3 throw rug size pieces as per the diagram. Mr. Bryan informed me they would not fix the stairs; they would not be doing anything for us.  He did so in a rude and vile manner, using foul language and referring to me in profane terms.  Later his salesman contacted us, apologized, and hired our painter to retouch the walls. They could do nothing about the stairs, as they could not get additional carpet in that pattern.

I must also tell Angie subscribers that after mentioning my bad experience with this company to my neighbor, she said she wished she had known before we went there, as she had an extremely bad experience with Mr. Bryan with very poor workmanship, and he had also used profanity with her. She also mentioned she had an attorney involved in a dispute with his company because of their poor workmanship and product.