BRYAN'S FLOORING

I hired Bryan’s Flooring to install carpet in my media room and laminate flooring in the rest of the house. The carpet install went smoothly and looks great. I am pleased with how it turned out. The laminate flooring is another story. I was looking for a hard surface flooring that could pair with my existing hardwood floor. My main concern was to find a floor with the same thickness as my hardwood floor so the transition from one surface to another would be as level as possible. I was under the impression that Bryans would make that happen. What I ended up with is two flooring surfaces that are not level. I looked at several products, but settled on a laminate flooring by Inhaus. The problem, was that I assumed Bryan’s would only show me products that would meet my criteria of having a level floor. I assumed wrong. The Inhaus laminate was a 7mm that could only accept a 2-3mm underlayment (they ordered the 2mm underlayment, when 3mm could have been used). What I really needed a product closer to 9mm with a 3mm underlayment. It wasn’t until the flooring was being installed that I realized the difference in floor heights. By this time, my only choices were to stay with an uneven floor or wait several weeks, or possible months, for a thicker underlayment to be put on order. Being that all my furniture was in the garage waiting for floors to be put in, I had no choice but to accept the uneven floors. What I want you to take away from this lesson, is to always verify the specifications of the materials being used on your project. Don’t assume that by hiring “professionals”, they will do this work for you. If you want a floor to match the height of your existing floor, you must do the research yourself, that is, if you decide to go with Bryan’s Flooring. The last thing I would like to mention didn’t affect the final look and finish of the floor, but rather the attention to detail, or lack thereof, on the laminate install. When the installers pulled of the baseboards to run the floor closer to the wall, they failed to run a razor along the top of the baseboard to separate the paint from the wall that may be sticking to the baseboard. This resulted in paint peeling off the wall in one of the rooms. While touching up the paint is not a big deal, it could have been avoided by taking a few seconds to score the joint with a sharp edge. Lastly, the laminate installers failed to wipe down the new floor when they were done. When they finished and were gone, I was left with a dirty, new floor. Taking the time to wipe up construction debris caused by the floor install is just common sense. No customer wants to clean their new floor, minutes after it was installed. They should have taken the extra time to wipe everything down so that I could be presented with a fresh new floor. All in all, I give Bryan’s Flooring a C and sadly, would not use them again. While the sales staff is friendly and personable, I believe they lack the expertise to ensure their customers get exactly what they are looking for, at least in my case.