Battison Honda

I bought a car off them a month ago, before the first 24 hours of having the car was up, I went to my insurance agent and after spending about five minutes there taking care of the insurance for the car, I went to go home to find out the car wouldn't start(Soon to find out it does this on a regular basis). I called Battison expecting them to stand behind their product and they sent a tow out and asked me to bring it in. I talked to the salesman Joe later about getting a battery replaced in the keyless entry fob like he promised and he got upset and accused me of being the reason the car didn't start that day, whined about his commission then proceeded to tell me he wasn't going to have it come out of his commission because I can just go buy a battery at Wal-Mart for seven dollars. Way to support your sale. Few weeks ago they left me a voicemail saying I needed to come sign some paper work. Realizing I had a way out of this lemon I rejoiced and found another vehicle from Hudiburg Ford, which has yet to leave me asking for a jump by the way. However, after returning the vehicle back to them they refuse to give me my downpayment back. I got a Hector Ortiz to promise me the full downpayment, but I got caught with my phone and he wouldn't repeat it or give me a written statement I'd get it back, but he did try to trick me with giving me a written statement I'd get a prorated refund which was not agreed on anywhere and he only did this because I went upfront to ask to speak with the general manager, because I got tired of him starting to come back to the office then walking off when he looked at me. I said I still wanted to seem him, and Hector told me he wasn't in and would be back later today, which is odd since he was sitting right there in his office as we where speaking.

Not good. The vehicle was purchased, but the sales person didn’t mention the air bag needed to be replaced. I asked him specifically about the air bag status.

They do good and honest work. I just came in contact with the representative, and it was good.

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I think their price is too high being a dealership.

Not good. We were upfront with sales person that we needed the car quickly. Agreed to a price on a 2008 Honda CR-V. Price and financing went well. Purchased completed on 7/23/16. Vehicle was having some paint and dent repair, molding repair, and airbag recall, but all items were in stock. Vehicle was promised by 7/26/16. Communicated with sales person on 7/26/16 and he indicated there was a delay on the airbag part, which was odd since the part was there on 7/23/16. Sales person said the part would be in a week, so vehicle pick up was scheduled for 8/2/16. Did not hear from sales person, so we called 8/3/16. Sales person indicated it would take another 3 weeks for delivery. Keep in mind we were already paying for a car that we would not have until 8/24/16 or later and we needed the vehicle a month earlier. Initially, we were paying for molding repair and on 8/2/16 and they agreed to pay for the molding repair because of the week delay. When we were informed of the extended delay, we asked for some additional compensation, which they declined. My wife and I did not appreciate Battison Honda selling a vehicle with an open recall and not being truthful about the delivery date. Bob Howard Honda, in contrast, was very clear about vehicles that were ready for sell and vehicles that were not ready for sell. Battison voided the contract and we purchased another vehicle somewhere else, but since we financed with them we received a credit ding not to mention the time, money, and effort contacting and driving out to the dealership (20 miles). Another note, they gave us a loaner after we requested one on 7/27/16. The airbag recall from Honda states the dealership will offer a loaner during repairs, so they should have offered the loaner instead of us requesting a loaner.

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It was warranty work. It was a recall on the seat belt buckles. The service was excellent and their have been very few hiccups with the service that I receive. They are very responsive and the waiting room is excellent. They do what I expect and do it very well.

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The last time I used them, they were all good. I've been using them for 3 years now. I haven't had any problem with getting any service or when we traded cars. Everything was good. I haven't had any problems with any of my cars that I've had.

I also bought my Honda Odyssey auto at the Honda dealership. I have a little more confidence in them being able to service a Honda since they are an authorized Honda dealer. They are very good about making appointments and the short time I am with the service people they are very friendly and helpful. Their facilities are very good. They have a good waiting room and things like that and is an up-to-date facility.

I was having trouble with my CRV's air conditioning.  They're close to where I live so I tried to make a Saturday appointment. But I was told that the diagnostic guy wasn't going to be working on Saturday.  So they get points for telling me up front that they couldn't do what I wanted when I wanted it, but lose points for not being staffed for the convenience of the potential customers.  It was definitely their loss, too.  The repairs I needed were so expensive I ended up getting a used car from the Honda dealer I went to instead.

Terrible, actions bordering on fraud.

Steve Bailey Honda did a great job. They were kind and caring. I would hire them again for sure. They get the job done fast also.