Basey's Roofing

Still waiting for a call from Basey’s after over 4 years to make things right.

One year after our roof was installed, there was a heavy rain and our roof leaked. The leak went through our kitchen cabinets, our microwave, and our cooktop. Smoke was pouring out of our kitchen so we frantically called 911 and waited outside with our dogs in the pouring rain. The leak almost caused an electrical fire! If we had not been home that day, we would’ve likely lost our home and our pets. The firemen concluded that Basey’s had not sealed a vent and the heavy rain exposed their faulty installation. Basey’s claims they are a great company because they have been around 40 years and because they offer a 5-year warranty but the owner is letting his son-in-law run his company to the ground. Basey’s came out to do an “investigation” and their findings were that either wind or a squirrel damaged a vent but promised they would send a crew in a week to make the necessary repairs. Something about them taking pictures of squirrel tracks on my roof did not sit right so we decided to get a 2nd opinion from a top competitor and they agreed with the firemen’s conclusion that Basey’s did not weatherproof a vent. Then, we got a 3rd opinion from a licensed home inspector who also found that, contrary to Basey’s claim, wind damage had not compromised a vent. We kept calling and emailing for over a month requesting that Basey’s honor their warranty and repair the roof and replace the ruined appliances due to their negligence but their warranty isn’t worth the paper it’s written on. When we last spoke to their representative, they told us that no one would believe firemen or one of their competitors and that we are lying about our appliances not working even though they have been red-tagged. All we wanted was for them to repair our roof and replace the damaged appliances. Who would expect that an expensive, “hail resistant”, “lifetime warranty” roof could not protect our family from rain? This company has no integrity. Steer clear and avoid the hassle and tears.

I always use Basey's. They just come out and do the job, don't screw things up and are on their way.

It took them a while to get out here, but they finally got it done. I didn't have to pay anything, it was a complete warranty. They left quite a few nails around, so I wasn't happy about that. The warranty people took a while for their stuff.

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George (the salesman) lied to or (misled) us several times such as overstating the size of our roof, putting on shingles that were supposed to be hail resistant which would have decreased our insurance cost when it came time to fill out the insurance forms he admitted they were not rated but he offered to install some that were but we would have to pay all labor to remove the new shingles and to install the new ones, he promised he would be on sight to oversee the work (he was here 2 times and one was to collect the check and the crew had no English speaking workers or so they claimed so we could not communicate with them because George was not here. The final insult occurred when I called about a leak and was told by the worker it was not their problem it was ours.

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