The Tile Guy

This is the second part of my review. I have added more pictures. The truth is in the details

Here is my story. I used this contractor because of their excellent rating on Angie list. This may have been my first mistake. They seemed very high priced, but I thought they came highly recommend. When I contacted them Steve Mueller came out and was prompt and on time. This was a good sign and was one of the reason I went with them. The other people that I got estimates from all seemed to have some kind of felony record. I wanted to save money, but I was willing to pay more for quality, but I didn't get that. So the job took two days. Steve used contractors and I wasn't expect this. The crew that showed up barely spoke English and it was difficult to communicate with them. The pattern that they placed the tile in was not what I was expecting, but looked ok. We supplied the tile and it seems that we were short some of the edge tile. Instead telling me and letting me go get the tile they went and got them and then charged me extra. I didn't like this at all. I was not that much, but it seemed dishonest and they didn't even present the receipt until I asked for it. My bathroom is new construction and the lighting is not great and at first look the shower looked fine, but when I went to take a closer look with a light I was VERY dissatisfied. There were several places that the tiles are uneven, there is smeared grout left on the tiles, many of the joints and intersections the tiles are mis aligned, there are two places that the grout is not sealed that would allow water behind the tiles, there are 3-4 places were the tile edges are not straight and last all along the edge there are many spots the tile alignment is off by about 1/4". Just lots of minor issues that show lack of attention. This tile job compared to the ones in my two other bathrooms are light years different and is work is very poor. For the price we paid the quality was not worth the money and I am thinking about having the entire job redone. The more I look at it the more unhappy I become and realize I made an unwise choice. I would not recommend this company ever again nor would I recommend them.

They did an AMAZING job! Steven was so easy to work with, his pricing was beyond reasonable, and he even came back AFTER we paid him to go over things with me and make sure that we were completely satisfied. The project was done right on time. We went on vacation while they did our floors. Left him with a key to our house, and all of our belongings in the garage. Completely honest and trustworthy. Will definitely be hiring him again!

Great very professional and tile came out beautiful again

unknown

Very professional!  Would definitely have the Tiles back in my home!

The job was completed and looks nice. Steven (the owner) did everything he said he would do and I like the way it looks. I would request that Steven do the job personally.

I had never hired a tile contractor or bathroom remodeler, but the Tile Guy did exactly what we agreed to in our written informal contract, and although it was not a speedy process, he was very meticulous in his work and cleaned up the area every single day when he left. Because the shower had been leaking unnoticed for some time, the wall studs needed to be replaced, which he did. He also fixed the shower head.. He reinstalled my expensive glass shower door perfectly and did not damage the beautiful wallpaper I had put in a year ago. He did a super job. I think it was a fair price, completed for the contracted amount. The bathroom looks great, works great and and I couldn't be happier.
Last week I asked if he could repair the eroded grout in my entryway, and he did that as well. It looks like new and he gave me a very good price on that. Did it in a day, and once again was professional and very meticulous in his work.