SOONER MAID

unknown

I have used this company several times. Each time I call Jennifer answers and handle my appointment planning. I had a complaint about a couple of items being over looked before and Jennifer handled professionally and it was taken care of the next day. I have also had last minute requests and she arranged to fit me in, if I am not mistaken she came out and personally handled so it would be completed in the time frame needed. The professionals that come out I trust to complete and take care of my home.

The service is pretty good.

My husband called the next day and told me what they had charged. I called them to complain. They me they had a 100 % money back guaruntee, and that they didn't touch "trinkets" which is why they didn't dust. They emailed me a photo they took of the cabinet and told me the reason they didn't get it clean was because my husband ask them to start in the bedroom and that they normally start in the kitchen and that is was worse than they thought. They also said that I had told them that I had only 3 dogs  but they said there were 5 dogs and a cat which was not true. They sent out two people to finish the job and they dusted the fireplace hearth and bookshelves next to the fireplace. I couldn't tell that they had done anything else. So I emailed photographs of things they missed like the half scrubbed bathtub, the entry, the kitchen cabinets, and cob webs on the prints in the living room and light fixtures and ask for my money back.

They responded by calling and telling me that they wouldn't give my money back but that they would send someone out again for two hours.They told me that the girl that cleaned my house was one of their best cleaners and that she was even one of the trainers. The girl that called me wouldn't let me speak, and then hung up on me. I will never use or recommend them to anyone.

They were very poor.  They were not good at all.  They just missed the basic.  They were two people that came in.  They cleaned the house and just a few walk in.  They just missed basic things like dusting when they first saw when they walked in.  They finally rinsed all their mops and everything in the sink but didn't rinse my sink.  I don't want them coming back here again.

unknown

They are very nice and work hard. But I was having to clean behind them

The two women showed up on time and worked hard, but the overall cleaning was not "intense" it was perfunctory. What I mean by this is that there was still dust in areas they missed, and the kitchen countertops and other surfaces were not as clean as I would expect from an "intense" clean. They also did not move light furniture to clean underneath it, and did not pull the couch cushions and vac the couch as I would have expected. I was disappointed enough that I called them back to finish the job, which they did to my satisfaction and overall I was pleased with the second attempt, but would not call them back again due to their inattention.

Hit and miss results. Some of the crews were very meticulous, others finished early and asked if they could just go, rather than finding things to clean up. Ultimately I decided it was not worth the money for the job being done. They do call the day before to remind you, but you have to ask them if you want an estimate on time.

I gave this company a second chance after not completing the job the first time. If you want streaks on your furniture (dusting & polishing) or dust still on your furniture, this is the company to call. If you want to go behind them and finish the job right, this is the company for you! The second experience was not any better than the first. The company itself called the first cleaning, "half-a**"!

After the services were supposed to have been completed no one contacted us to do a final walkthrough. After we arrived back at the house we found that the bathrooms had not been cleaned, the floors were still noticeably stained and it looked as though a very small amount of light cleaning had been done. After working with a manager for a week we received a 50% refund. This was after I was lied to by the women who had cleaned the house in the first place about how they had called and done a final walkthrough. Management was very helpful in resolving this matter to our satisfaction but the cleaning service itself was VERY POOR.

Sooner Maid is fabulous to work with. They come biweekly, always the one staff member we have requested to be the 'regular' plus 1-2 helpers. Since we are on biweekly they deep-clean one room of the house every time they come. I am a work-at-home professional and can say without a doubt that their team is punctual, efficient, and hard-working. They use environmentally friendly products which won't bother our pets or me, and I'm sensitive to housecleaning chemicals. Our home always feels like a fresh, cleaned model home when they're finished! Our granite gleams, our sinks are spotless, and every knick-knack in the house is carefully dusted. It's such a joy when our cleaning day rolls around. Sooner Maid is helping our new house keep looking new, and they're respectful of our home, all of its occupants (even the four-legged variety) and all of what's held within it. This military family highly recommends Sooner Maid.

They would send 2 or 3 people at different times. When I requested certain ones that I really liked, I could never get them again. Once I asked them to come ahead of schedule for company coming in and they would not work with me. They would ask for me to accomodate them on previous times but would not accomodate me with the schedule. I finally stopped using them.