Re-Bath of Oklahoma

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They tore up my wood and never came back, they left it kind of unfinished, I had to have somebody come in and fix the wood that they had tore up. The shower is already broken, and glass looked like it had been glued, and nearly fell on me. They never came to finish what they had started. I would never recommend them. The cost was way too high for the material they used.

Everything was done as expected.  Work was complete in 6 hours.  Everything was cleaned up and bathroom was left in satisfactory condition.

excellent.  we have had a set back and had to cancel for now but will be calling them back to have the service done.

I had only one complaint, and that was that they were high priced, and I knew that, they did a good job,and I was satisfied with the job. When I had it installed, the serviceman told me, they used the proprietary products seal on the corners and cracks and stuff, and if it ever gave me a problem, all I had to do, was call them, and they would come out and replace it and fix it free. 5 or 6 years went by, and when I called them, they said that they don't do that, and they would come out and do it at a high price. I was angry because what I was told when I started and what I was told later was different. They do good work, but they can't be trusted.

did not want a bathtub, the shower had to be something really special and this company came through on all levels.  They were prompt and maintained a control of the work areas with respect to dust and fumes, which I greatly appreciated.  The owner came be on two different occasions checking on the job progress and finally to ensure that I was happy with the end product.

Their sales pitch is that they come in and do the project quickly, 1 or 2 days.  We were told by their salesman that he allowed two days to complete the project.  We expected it would take a while for all the pieces to come together, getting material, building cabinet and mirrors, measuring and getting the granite ready and so on.  We thought when everything was ready they would come in and install everything and be out in approximately 2 or 3 days.  It took approximately 5 Weeks. 
They started the project by sub-contracting out the Granite bathroom vanity top.  The contractor made an appointment to come out and measure the vanity for the granite top.  He arrived as he said he would and completed the measurements for the granite counter top and advised us approximately how long it would take to get the granite cut and when it could be installed.  So far so good.
When the granite was ready the contractor made an appointment and installed the granite and sinks and left to let the sinks set up with the granite.  He was unable to install the backsplash because the storage cabinet was not ready and he needed it to determine the length of the backsplash on each side to the storage cabinet.   He was also unable to drill the holes for the faucets since Re-Bath had not yet delivered the faucets.  He left and said he would return when they had the cabinet and faucets delivered.  Re-Bath was able to obtain one faucet a few days later, so the granite contractor could get the measurements to drill the holes in the granite.  (This was the only time I had a problem with the granite contractor.  When he drilled the holes, he did nothing to control the granite dust while drilling.  He closed the bathroom door and when he finished and opened the door, the bathroom looked like a granite dust storm.  I proceeded to open windows and turned on the bathroom exhaust fan to remove the dust before it settled in the bathroom and the rest of the house.  He should have had a shop vac. and someone to suck up the dust while he was drilling the holes.)   
After the holes were drilled, Re-Bath had a man spend all day installing one faucet and connecting the drain traps under the sink.  I assume he was waiting for the other faucet to be delivered, but the other faucet was not delivered and this was on a Friday, I called Re-Bath and tried to get in contact with the owner, but it seems he was out of town and I was unable to find out what the problem was.
When the cabinet and mirrors were finally ready and Re-Bath came out to install them along with the light fixtures, low and behold, the mirrors did not fit in the space and the light fixtures were to long to fit in the available space.   No one had thought to actually measure the space to size the two mirrors, so they had to take the mirrors back and rebuild them.  The light fixtures were no major problem as they were able to get shorter, (3 light instead of 4 light fixtures) fixtures that fit in the space.  Also during or about this time the installers from Re-Bath come in to remove the carpet and install the tile floor.  The tile was called a floating tile floor, meaning it floated over the concrete and was not actually glued to the concrete.  The floor was installed and it looked okay, but when you walked across it, it sounded like a squeaky old wood floor.  We complained about this and finally decided to have them remove it.  Re-bath agreed to do this.  This left us looking to someone else to purchase and install a tile floor.
After the floor had been removed, we purchased tile from another vender and had it installed.  Re-Bath had hired a new employee who had worked for Re-Bath in the North Texas area and he come out and completed installing the mirrors and the trim on the cabinet.  At this time we were advised that they could have glued the tile to the floor had we wonted it that way.  This was a little to late.  Why the other people did not think of that I do not know.

The stuff that Re-Bath installed is very nice. They have good products. I thought their price was high but their quality was good. Their responsiveness and punctuality on the original service was very good but on their call back it was not so good. 

Good looking work, so far, but the installer has had trouble staying on the job. Between sewer collapsing at this house, having to take and pick up his 1st-grade son at school, not showing up when promised, and taking 2 hours for lunch and running errands, the 3-day job has turned into 9 days, so far, with at least one day to go. He begged to work Sunday afternoon, and I reluctantly agreed, he called to report that he needed the afternoon off for family time, after working somewhere else that morning. The last straw was today: Wednesday of the second week: He wanted to come in today to try to finish, but I could not be here until the afternoon, so we agreed on a 1:00 start time. When he didn't show up, I called him at 2 and he reported that his boss had given him another job to do and he could not be here, but could work this evening. I refused, telling him that my evening was already booked. He offered to be here at 8:30 Friday to finish the job. Told him how unhappy I am with his tardiness and inability to get the job finished within the agreed period. Will let you know how Friday goes.

I did call them and they were too expensive. They were very nice. I didn't talk to them very long. I just heard of them before, they have TV commercials.

Sales rep made appointment and was there on time, very professional, was able to answer all questions and made all necessary measurements at the time of the sales call.  Gave accurate estimate of when job would start, complete and the total cost was right on target.  I liked that very much, no surprises and no hidden costs or price changes!!!  There was a 4 week waiting period before they could start, but that is to be expected when all materials are custom made for each particular application.  On Friday the plumber showed up and did all the prep work, and on Monday morning the next crew showed up and completed th e job "as scheduled" by the end of the day.  Very efficient, polite and professional.

I have not had any problems with what they did so far.  They do have a lifetime guarantee.  It looks really nice.  They used great materials with a lifetime guarantee.

They did a good job.  They did the work quickly in one day, including the tearing out and the building.  One of the pieces was scratched when it arrived, and they were out within three weeks to replace it.  They were well worth the money.

I learned about this company at the State Fair in 2010 and got an in-home estimate a few months later.  They have a large selection of colors and materials, and the designer, Steve, was very helpful.  He is absolutely no-pressure, and I don't mean low-pressure.  When I said I would be out of town for a long while he simply said Rebath would keep my information until I called back.  No mentionof the price going up at the end of the month, etc.

After I returned and we'd signed the contract only then did he mention the option of 18-months-no-interest financing.  I repeat, that was AFTER I had already decided to use them for the entire bathroom remodel and had made the down payment.  Again no pressure.

The workers were prompt, tidy, friendly and efficient. They cleaned up after themselves in the house and on the driveway.

There were 3 things that didn't turn out like I wanted which they went to CONSIDERABLE trouble (and expense, no doubt) to correct:
    - tile-looking material replacing wainscoting went up too high (they cut it back down and put a finish piece exactly where I wanted it across the top
    - cut bolts off the stool and installed bolt covers
    - installed a piece at the bottom of the walls to camoflauge a seam caused by the uneven floor.

One of the guys even shaped a replacement board for the front of the cabinet (which was my responsibility) with his own tools at home because he knew I didn't know how to get that done. 

At first I wished the installer had told me the floor was uneven before he put down tile so I could have had someone level the floor first, but since the additional work no one will tell the floor is uneven unless they drop a sack of marbles in there.

Only 1 caveat: the faucet in to tub doesn't turn far enough for the water to get relly hot.  They've adjusted it to the max.

The sales representative came to our house, checked and measured the existing shower, made recommendations and helped us select the wall material, doors, shower heads and valve. We visited the showroom and made a few changes including substituting a scald preventing control valve. Three weeks later they called to advise they had the materials to do the job and began the following Monday. The first day was destruction of the old tile and floor of the existing shower and the beginning of the prep. Tuesday the job was completed. It wasn't until the final stage of the project that I saw they had installed the wrong valve. But it was too late to install the correct valve without tearing out the entire front wall. We agreed to accept the cheaper valve and Rebath offered to reduce the cost of the project $100 to avoid the labor and expense of correcting their error. The sales rep and installers were all efficient and friendly. There was minimal disruption and the work area was cleaned.

The young man was well mannered and professional. I will hire Rebath Of Oklahoma again in the future and I would recommend them to family and friends.