Norman Mattress & Sleep Center

My mother purchased a mattress from them in July '13. After about 2 weeks, the mattress began to dip. After about 3 weeks the edge of the mattress began to sink (the only issue she had was with the quality of the mattress, not the store). In October '13 the bed had dipped so much on the edge that my mother slid off the bed onto her hardwood floor and cracked her shoulder. She contacted Norman Mattress to ask for a different mattress and refund of whatever the price difference would be. The person she spoke with - Frank - said no, then started talking about lawyers and legal matters. My mother spent over $400 on a new mattress and has now has to spend another $300 to replace the one she has that is only 4 months old. This was our first and last encounter with Norman Mattress.

Initially, they were very courteous. We liked the store and owner.Within a week, the mattress started breaking down. It sinks down. It took a week and a half for the Serta representative to come out to our house. He told us to look at our mattresses that were firm. We ordered the one that the Serta representative recommended four weeks ago. So, the Sera representative and store manager blame each other for the length of time. I cannot recommend this store to anyone.