Mr. Appliance of Lawton

Arrived when he said he would (I live in Elgin). Did a great job. Cleaned the machine out and ran 2 clean cycles and kept pulling stuff out of machine (at least 3 cups). Warned me that a few carpet fibers and backing would keep flushing thru for a while. He showed me how to get to and clean the filter if it clogged again and offered to come back if I needed. While waiting for one clean cycle he climbed under and measured my cooktop so I would know what size I needed to replace it with. When he fixed my fridge he came out a few days later and installed the parts he ordered for no extra charge.

My washing machine decided to quit working the evening of November 23, the Monday before Thanksgiving. The next morning I called the appliance store that this was purchased from in 2009 and they could not set up an appointment until the following Monday. We were expecting out of town guests for Thanksgiving week-end and this would have been a disaster with towels and and linens accumulating. I decided to call Mr. Appliance and they could be out the following AM. The receptionists took all the information pertaining to my appliance. The following morning Mr. Inman called 30 minutes before arriving. He put a door pad outside my front door to wipe his feet before entering my house. After checking the washing machine he found that we needed a new pump and YES he had one with him. He figured up an estimate before even starting the work which I greatly appreciated. While here I asked him if he had time to clean the dryer vent. Our vent doesn't lead to the outside but goes up through the ceiling and goes out through the roof. We have had other repairmen tell me that they would have to get up on the roof to do this and they didn't do that. Mr. Inman cleaned the vent from the dryer, went up in the attic and crawled around there and cleaned the vent in both directions. He was always professional, particular about his work and keeping my house clean from his work. I would hire them again in a heart beat. I am so glad that I found this company and highly recommend them.

We received a phone call, before he was due to arrive, to inquire about our location and reaffirm our appointment. He was prompt, courteous and very knowledgable about our machine. In no time at all the problem, the pump, was found and fixed ( the pump was carried by Jake and no need to order and wait for the part to come in). We were very impressed with his efficiency and willingness to explain all work performed. Jake also replaced our ice maker after finishing work on the washing machine even though we hadn't previously discussed the repair when making our appointment. Thank you for a job well done.

My freezer suddenly stopped working while it was full.  The back of the freezer section was covered with a layer of ice.  Aaron from Mr Appliance responded quickly and knew immediately what was wrong.  He had to order a part but he was able to get it in one day. He worked diligently to thaw out the ice burg in the freezer and was careful to make sure the melting ice and water was contained. He rechecked everything after installing the part and even helped me reload the frozen food.  He gave me a reasonable quote up front and assured me that he would stand by his work.  He said to call him if I had any more problems with the freezer but to date it has been working perfectly.

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They called to confirm 10 minutes before arrival. Courteous, professional and very quick to complete the repair. A pump needed replaced. Extremely happy with professionalism and promptness of service.

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I arranged an appointment with Mr Appliance and they were on time, and very friendly and courteous.
The technician called prior to coming out to let us know that he was on his and would be arriving at the scheduled time.
He removed the old cooktop (taking it away with him at our request) and installed the new replacement cooktop. The entire process took approximately 45 minutes. The technician wore and quot;bootiesand quot; and used pads under the cooktops to ensure that he left no scratches or marks.

At the time it seemed to go fine, but within a day or so the dryer started making very loud squeaking noises that had never occurred before, and the element went out again 3-4 months later. We called to see if they could do anything about it (since it seemed the new element must have been defective to go out so quickly) and were told no. The dryer did not cost much more than $200 in the first place, so we bought another used one (less than $200) instead of gambling on Mr. Appliance's repair again.

This company was first rate from the initial phone call to the service performed. The woman that answered the phone was very polite and helpful. She repeated all the information back to me to make sure she got it right. They came right out the next day and did a fabulous job. I asked questions and the technician Jake was very informative. I would definitely use this company in the future.

They are excellent. I was impressed that they wore booties. They were also very nice. I have a vintage fridge, and they didn't have any problem with they repair. I definitely will use them again.