Hodges Plumbing

unknown

Terrible. Wouldn't take calls. Wouldn't give our insurance company their scope of work or their estimate. We have insurance and can't use it since hodges refuses to answer calls. Very dishonest company.

Mr. Hodge came the same day I called and gave me an estimate . Work was completed as agreed on time. Passed all city codes.

They (ins co) considered it an emergency since we couldn't use any water in the house (toilet, showers, laundry, dishes, etc) until the lines were cleared. The outdoor sewer line plugged up Saturday morning; the blockage was between the outdoor overflow pipe and city sewer system. Two hours after I reported the problem, the plumber's secretary called saying they'd be here Monday morning 9 am (48 hr wait time). I explained this was an ER call, and we needed the guys to snake out the line before the hard freeze Sunday night. She claimed they were busy and Monday was the earliest time slot. I called ins co back, but they didn't have any other local vendors. My hubby got a square of small-framed chicken wire and capped off the overflow drain tightly so we could wash one day's worth of work clothes. **geesh** We had gone all weekend, limiting water usage, no showers, no flushing and it smelled like an outhouse in the guest bath room. Owner and helper was 15 minutes late that morning. Took them less than 20 minutes to open the lines, and they said it was most likely toilet paper that plugged it up. Our lot is flooded with trees and roots, but they didn't run a camera into the line to search for blockage reasons as I had expected. Now, I'm expecting it to plug back up again when things re-freeze as we go through winter months. Because we pay premiums to Home Shield, we are obligated to accept their contractors, otherwise I would have called another plumber.

It went quite well. They were here for 3 hours, because we have a water well, and they had to fix other issues with original plumbing. They were very professional and honest.