Firestone Complete Auto Care Store

Everyone on the staff, from the receptionist on the phone to the mechanic, was very friendly and helpful. Once I got my car to the shop, it was almost immediately brought in for diagnostics. I was offered a cup of coffee while I waited which was hot and good. The whole shop was clean, well organised, and neat.

I have been in there a total of three times and each time I was well taken care on time and they did a good job after the first check they came and informed me of what they found and ask me what I wanted to do, after that the work was done in a timely manner and everything work very good the cost was about normal os it seemed. the only complanit was that their tv didn't even have the news channel to watch you wait ...

Aside from the initial long wait due to an influx of customers trying to get squeezed in between appointments. We waited an hour before the mechanic came back to tell us that we had a problem with our car and that since it was still under warranty through the dealership for us to take it back to them. It was something they could have fixed without telling us it was still under warranty and got paid for but this mechanic decided to be honest with his findings. Definitely will be going back to this particular FireStone.

Slow, unprofessional, and tried to add some extra costs on, and then over tightened the oil drain plug causing it to constantly leak oil. Thomas Ford fixed this issue.

Overall the service went quite well. Their waiting area could be more comfortable especially for those who decide to wait for their vehicle.