Bathbrite

"The hardwood floors in question were not “destroyed” as the customer suggests, but rather had a fine film of overspray on 1 room and a hallway. Our technician along with a floor technician cleaned the floors in one room but the customer claimed he could still see areas of overspray (although neither tech could see anything) and did not allow them to clean any more. Our tech told the customer that the owner would want to personally see the situation the next morning and the customer agreed. However, my calls/messages to both phone numbers for the customer that same afternoon were unanswered. Early the next morning I contacted the customer to make arrangements to personally come see the reported problem. It was then that I was informed by the customer that he already had his floor contractor begin the work. Again, I was never given an opportunity to personally see the problem or get another floor company opinion. The floor tech that did see the floors claimed that even if the floors were not cleanable, the cost to redo them typically would run between $350-$400, not $1000. Then the next day, the customer emailed our office claiming problems with our workmanship and that they now expected BathBrite to pay them to have another company redo our work. In the same email the customer informed me that they were also stopping payment on their check for the work we did. Again, BathBrite was not given an opportunity to investigate their claims prior to stopping payment. BathBrite is more than willing to stand behind our work provided we have been paid for that work. I informed the customer (via letter) that we would not honor any warranty claims without full payment for the work we performed."