PRATT PEST CONTROL

"The cost was $160- we were told when scheduling the job and when we got to the house that we were spraying for spiders. the chemical that works for spiders does not work for ants and vise vera. That is why we know what we are spraying for before we go to job site. Our technician states " She (the customer) told me spiders and not ants. I told [Member name removed] on the first inspection that yes there was live termites in the bedroom and 2 other rooms before he told us how to get under the home. The crawl space from the outside was sealed and the wife/girlfriend did not know where it was until he called us back out to do it. Had the customer that was at the home at the time known where the crawl space to under her home was we would have completed the job then." We did not hesitate to make another trip back out. Customer had already stated he did not intend for us to do the termite treatment he had already bought the chemical off of ebay to treat it himself. I have spoken with my other secretary and we have looked through our records and do not show [Member name removed] calling back about the ants. Because [Member name removed] has been our friend for many years and because he has in the past worked for our company had we known he was having a problem we would have went and sprayed at no charge. Because we are an honorable company and even though they have left bad review for us. Should they call that offer still stands until June 15, even though it has been over a month since we were at their home.. Normally because there would be two seperate treatments one for the spiders and one for the ants there would be a charge. I apologize to [Member name removed] and his wife/girlfriend that there has been this mis understanding. I really don't see how the termite inspection was botched, We did spray for what we were asked to spray for. We strive our best at Pratt Pest Control to make everyone a satisfied customer."