RENAISSANCE FLOORS

"Mrs [Member Name Removed], Since you were not present during my encounter with your husband and dogs I’ll do my best to fill in the blanks. The finish on your floors is wearing off due to poor maintenance and excessive traffic. You have 3 large dogs, multiple cats and 3 people living on the floors. During my inspection there were visible urine puddles on the floor. The floors have not been well maintained at all. Our finish is durable but by no means invincible. In the closet, the finish “scuffing” was created by a large plastic laundry basket that has been slid in and out of the closet repeatedly. Plastic is a hard surface and when weighted with clothing and repeatedly slid in and out it will over time wear thru the finish. (I explained to your husband felt pads will help). The open seams in your floor are a result of water damage. The wood is not waterproof, nor is the finish. When moisture is introduced to the floor it will cause the floor to expand and eventually cup. In your case this could be from a spill, urine, or plumbing leak. Regardless, water damage is not covered by any warranty. The experience with your dogs is one that was beyond shocking. Your husband asked me to leave, I replied “ok no problem I’ll see you later”. His reply to me was “no you will not.” I thought it was a strange but started to leave. As I was walking to the door, he opened the back door and 3 large PIT BULLS charged me at full speed pinning me against the door. Your husband made ZERO attempt to stop them or call them off. He even made the comment “those dogs wouldn’t hurt a fly” AS I WAS PINNED AGAINST THE DOOR. Anything I said or did from that point forward was done solely out of fear and self-defense, as it was clear I would not be receiving any help from your husband. He was very aware he let the dogs in BEFORE I had exited your home. I would welcome you to open your home to ANYONE and let them see the floors for themselves. The issue is not the finish. The issue is excessive traffic and lack of care for your floors. Sincerely The owner"

"Your post is no different than every other interaction we have had with you. It’s misleading and dishonest. The text message you posted was in response to a message you sent me that was distasteful and unwarranted, 2 weeks AFTER you had paid in full and your floors were done to your satisfaction. We were not forced to redo the floors. In fact quite the opposite. We CHOSE to fix scratches, scuffs and other imperfections caused by your movers. There was no judgement that forced us to do so. You then called our office in March of 2023 accusing us of stealing 2 iPads and a bag of coins. No one from Renaissance has stepped foot inside of your home since November of 2022. Mrs [Member Name Removed], you are the only customer we have ever kept a file on in order to keep track of all the different lies you manufactured. We have been in business for 41 years. I believe that speaks for itself. Thank you, Duston"