TERRA FORMS LANDSCAPE MGMT

I have tried to get a hold of them and make an appointment for over a couple of springs and I just cannot get a hold of them to get the work done.

They did a good job. They were prompt in everything. They were okay. I don't have anything really bad to say about them. They did what they could. It was kind of a mess that they were working with. They did okay. There were no additional charges. They didn't complete all that we had wanted to during the time that we had them. They were willing to come back for more pay. We got what we wanted. I would rate them as being good. For what we got, I thought their price is a little bit high.

This was the worst experience ever.  Steve arrived two 1/2  hours late to give me an estimate. When I called him, he said he was just off of the highway, right around the corner from my house (a :30second drive, if that); he showed up 30 minutes after that call.  After negotiating price, which ended up being different that what was negotiating (but I take partial responsibility in not thoroughly reading through everything he had crossed out, even though these were items we didn't discuss him crossing through), the install was terrible.  Sprinklers were not even installed in areas that they should have been - several flower beds, side of house. One sprinkler stuck up three inches out of the ground -- when it was not running. When I actually got a hold of Steve to have him come out (most of the time, his voice mail box is "full", now the phone is not a working number), he just stepped on the head to push it into the ground.  Now that head  just spews water everywhere.
One of the biggest problems was the huge leaks. Regardless of whether the system was on or not, I had a nice bubbling stream running beside my house.  It tore up everything up and made a mini grand canyon. Unfortunately, I didn't get to have canyon tourists to pay for my $700 water bill that month. After multiple attempts to get a hold of Steve, he and his guy finally showed up (an hour late) to fix it and other problems - and to show me how to turn off the main water line to the system, which he had failed to do (the main water line lever has now broken; only half of lever is there. If it breaks, I won't be able to turn off/on the system.). Also, while he is on your property, his phone is constantly ringing and he is taking his calls. Any conversation you try to have with him is interrupted by his constant taking his cell phone out and looking at the caller id and thinking if he should take the call.  One time, the phone would ring and then as soon as it stopped it would ring again, then stop, then ring.  He said it was his wife and for me to just ignore it.  But each time, he'd pull the phone out and concentrate. Finally I had to tell him that when he was on my property, his attention had to be focused on my property, not his other clients or his wife. 
The next day, after supposedly fixing everything, the stream was back, and I was trying to get a hold of Steve again.  They fixed the stream, but still did not fix many of the sprinkler zones that were incorrect, but then winter set in and the system had to be shut off because of freeze.  Now his phone is disconnected.
This guy will install a decent priced system for you and has a great initial personality, but do not be charmed. A decent priced system is only good if it works. This is not the case from a system purchased from Steve Henderson or Terra Forms.

Staff were competent and efficient.  Multiple sprinkler heads were cleaned and or adjusted.  A few needed replacement.  The overall system was reprogrammed.  The total job took about  2 hours.  The only negative was delays in getting the effort scheduled, partially because of it being a busy season for this type of work.

Late to arrive, but this was a very busy time for the season.  They completed the inspection and adjusments/repairs in a resonable time.

Set an appointment and they never called or showed up.   I had to call them again to set another appointment.  I was told the first appointment was not kept because it was too hot--however, they didn't bother to call me to tell me they weren't coming or to make a new appointment.  The manager came out on time for the inspection and set an appointment for the workers to come and do the job
the next morning.  The workers didn't show up until late in the afternoon,  did some work including digging a sizable hole. They said they would be back in the morning but didn't show up.  Concerned about the hole, I finally called them late in the day. Much later they finally  got here and finished their work.

Excellent service, outcome and very diligent workers.  Couldn't have ask for more!

ONCE I MET WITH STEVE AND THE PROJECT WAS DISCUSSED HE KEPT IN TOUCH WITH ME EXPLAINING ANY DELAYS THAT OCCURRED SUCH AS WEATHER, ETC.  WHEN THE PROJECT WAS COMPLETED IT LOOKED GREAT.  HE IS STILL STAYING IN TOUCH AS A COUPLE OF TREES MAY NOT MAKE IT.  HE HAS PROMISED IF THEY DO NOT MAKE IT HE WILL REPLACE IN THE FALL AS IT IS TOO HOT CURRENTLY.  i WOULD DO BUSINESS WITH STEVE IN THE FUTURE

 AND HAVE ASKED HIM FOR A ESTIMATE ON ANOTHER PROJECT.

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Steve and his crew worked very hard.  They arrived when they said they would and worked very long hours.  Steve is very conscientious and made sure the design flowed well.  The plants look great and we are very pleased with their work.

The crew arrived on-time and proceeded to check the front yard sprinkler system. They quickly replaced a broken fixture and answered any questions that I had. They also adjusted the coverage area of two other heads. I was quite pleased with the work of the three gentlemen. The only reservation I had about the encounter was that the leader of the team seemed unsure as to how much to charge for the services rendered. He had to make a couple of calls to find out how much to charge me. I paid it although I thought it to be a little pricey for the work performed. Overall, they did a good job and I would use them again. I would just get pricing settled up-front.

My overall experience with them has been good.

I had purchased an Angie's list coupon for $49 for an irrigation "tune-up worth $100 for 1 hour.  I had to call twice to get a response to make an appointment.  The owner called on the day of service to change the service time from 11:00 to 1:30 and didn't show up  with his 2-man crew until 3:15 even though I told him at the time of the appointment change that I needed to leave for another commitment at 4:00.  When they were so late, I wanted to reschedule, but the owner, while apologetic, emphasized that they had come a long way from east Edmond to my site and he wanted to at least show his workers where to come.  I agreed to let them go ahead with the work because he acted like it was an inconvenience to reschedule.  The job felt rushed.  I needed 2 new sprinkler  heads, and the workers had already dug up my lawn before additional price for this work was discussed.  It appeared that the sprinkler heads that were installed were used heads, although I'm not certain about this, and the new lines were installed at a very shallow depth.  I thought the sprinkler heads were "used" because they were caked with mud before installation, and the owner had stated earlier in the visit that he didn't think his workers had the right heads with them at the time.  I thought $100  for each sprinkler head was excessive.  The system works OK, but I don't think the work was very professional and was overpriced.

We had 15 showings in a four-day period so the pictures of the property on the MLS impressed others as well.  Steve is a hard worker and follows through after the job is done to see that everything is working properly.

I called a couple times to make an appointment.  Though they didn't answer immediately, I did get a call back the next day.  I know everyone is trying to get their sprinkler systems adjusted right now, so I knew they would be busy.  Even with their busy schedule, I made an appointment for the next week for an irrigation tuneup. 

The crew showed up on time and got right to work.  I showed them my issues, and they found a few more.  The crew fixed everything, and my sprinkler system is finally working properly. 

They did quick work, proper adjustments, and even cleaned up more than I expected them to.  I liked their work and already scheduled another small landscaping job with them next week.  I'll update on their work after they complete the landscaping job.

Thanks Terra Forms.

I try not to put too much stock in a few negative reviews on a service provider's site, because, well, some  people just enjoy complaining.  I'm thinking I should have paid attention this time though.  I have had my bathroom remodeled, had 11 new windows placed in my home, and had some painting done from providers found through Angie's List...all good to fair experiences and were fairly easy transactions.  Having one little tree planted in my front yard turned out to be the biggest pain of them all.

After doing some research, and choosing a very specific tree from OSU's Proven Plants program that is native to and well-suited to this area, I called several landscapers until I found one that would locate and plant a Caddo Sugar Maple.  Mr. Henderson of Terra Forms gave me an estimate, came out promptly and dug out the root ball, and then his workers came a few days later to plant the tree.  This is where the issues began.  They arrived with a leaf-less tree that was not tagged.  I asked them if they were sure if they had the right tree because it is hard to identify a tree with no leaves.  They weren't sure.  So, I asked the owner, and he thought so, but wasn't sure either.  So, he wrote on my receipt that he would come out and replace it if it wasn't the right tree.  Sounds fair.  Fast forward a few weeks:  the leaves came in and it became very obvious that they had planted the wrong tree.  It was a very easily identifiable tree...and it wasn't a Caddo.  Meanwhile, I have $60 worth of flowers waiting to be planted around the base of the tree and they're starting to look very sick in their containers (purchased just prior to finding out I was given the wrong tree).  So, I call to have him come trade out the tree.  I left messages for several days.  On the third day he finally gets to calling me back and says he will replant it and he will call me the next in the morning.  He doesn't call.  I call him.  Then he says he will try and find the tree and call me back that night.  He doesn't call.  I call him the next day and leave a message saying I would like a refund if he can't replace it that day or the next (at this point I just want to get my flowers in the ground around the base of the tree).  He sends workers out that day and they plant a rather spotty, brownish, wilty Caddo.  But, it's a Caddo, with a year warranty.  So, that's an improvement.  However, before he came I asked for a receipt from the nursery so I could verify that the right tree was purchased this time.  I am allowed to LOOK at the receipt, but not allowed to keep it...and, all of the  prices are blacked out with a pen and holes are poked through them.  So, I'm assuming I got a good deal on my tree, I don't know.  I might have just paid $300 for a $200 tree...who knows. 

So, to sum up what SHOULD have been a very short story and transaction: $150 for tree planting, $200 for root ball removal, $300 for a tree I really wanted that I hope perks up and gets healthy (and that I have no idea what actually cost)...and a lot of calls to get what should have taken one, maybe two calls, to finalize.  Next time, I'm just driving out to Sunshine Nursery, picking out my own healthy tree, and paying exactly what it's worth. 

The overall experience was good. The quality of service was average. The system wasn't working so my husband has been trying to get hold of them, but they have not responded. They were very punctual. I would probably use this provider again.

If you by the tune up special on here save your self $400 by not using it.  The workers did a great job but the tune up special is just a way to get them in the door and fix a few things and charge you $400.  They had to cancel appointments but instead of them calling me I had to call them 2 days in row to find out they couldn't meet me that day after I took off work both days to meet them.

I had to schedule three appointments and they never showed up and did not call to give me any forewarning. I had already purchased the mulch and had everything ready to go so when they cleaned my flowerbed I could provide the necessary materials to finish the job. They never had the consideration of a phone call or anything. Thanks to Angie's List the problem was rectified and my money was returned and I do appreciate that.

Arrived about two hours after my initial phone call. Quickly got to work and cleaned up before they left.  Price was more than reasonable and I would use them again for future sprinkler issues!

great

It went very well.. The men spent two full days repairing, testing and expanding the sprinkler system. The fescue is growing and looks good.

Due to the removal of an old cedar deck and unused dog kennel, and the extensive soil erosion caused by spring rains, our back yard was pretty much non-existant. Terra Forms was one of six landscape companies we attempted to contact for estimates. They were the only company that both retuned our call and came to the house to give an estimate within 24 hours. Their workmanship, professionalism, and attention to details was praiseworthy. We were extremely pleased with the results and would strongly recommend their services to others.

Great

It was perfect. He was on time and he was very neat. The quote that he gave me was exactly what it was. He was a wonderful designer. He had other workers, but he was usually on site.