Plumb Genius

I called Plumb Genius to fix a natural gas leak between the gas meter and the house. A tech was sent out who sprayed a few pipes and turned a valve and said the leak was fixed and charged the person I had at the house $278.25 and left. I called the office and asked how they found the leak when they did not have gas in the lines and did not pressure test the lines. They told me it was fixed and to call ONG. I called ONG and still had a leak and had to call Edmond Heat & Air who came out and properly tested the lines with a pressure test and located the actual leak. DO NOT USE Plumb Genius, they are very rude, did not fix the issue and wanted more money to send another tech to do the correct testing to locate the leak that they were hired to find. Look at all of the reviews before hiring this company, I failed to do that because I was in a hurry.

"What services did they perform" is an interesting question to ask and leads me into my horrible experience with this company. I answered that question with "Repair Pipe" but they quite literally did the opposite. Plumb Genius was called to repair a gas leak at my house from American Home Shield. The first appointment available was 5 days after I requested service. The plumber pulls up to my house (fully equipped with the knowledge that the gas was turned off by ONG, as it could have killed my family living in a house for 5 days with active gas leaking) and he stated that I was going to have to pay $375 for an air pressure test to find the leak as it was not going to be covered by American Home Shield. I scheduled another appointment with Plumb Genius, their earliest appointment was 6 days after the first (where the technician was paid a $125 service fee for absolutely 0 work done. Never even stepped foot inside). They come to my property for the 2nd time to run the test that I was paying out of pocket for. They arrived at my home at 2:30 and were there until 7pm. Their claim to me was that they had found 2 leaks but there was a 3rd that they could not locate. They swore up and down that the only spot it could be was in the fireplace and they needed a special tool to get to the leak in the fireplace. (It was late and they wanted to go home. There is no special tool required to move gas logs and look for a leak). Myself and the home warranty company demanded to them that they needed to come out the next morning to repair as it had been 12 full days with no hot water, cooking, laundry, dishwasher, heat. They called me to make the appointment and stated that "American Home Shield denied the claim to fix the 3rd leak and it was going to be $575 out of pocket, and $275 to open each valve that they closed." They never once mentioned that closing the valve (to keep the regulator safe) would result in a $275 fee to open again, times 2! The total was going to be $1250 out of pocket on top of the $375 Air Pressure test and $125 service fee. This is absolutely absurd. I cancelled their appointment and had an actually reputable plumber come to my house. Come to find out, the air pressure test is covered by the home warranty and they charged me to shut a valve and for a permit. They lied about what the $375 fee was for so that the customer would pay it and not know what they were talking about. Within the first 10 minutes of him being there, he found the gas leak. The leak was where Plumb Genius had claimed to completely repair it! They lied about the repair so that the air pressure test would show there was still an active leak, so that American Home Shield would deny the claim, and they would get $1250 out of my pocket. This is illegal, unethical, and disgusting. I have filed an FTC fraud complaint, BBB complaints, and I have filed a police report. There have been multiple lawsuits against Plumb Genius, check OSCN for more information on those. This is clearly a common reoccurrence with their company and I couldn't say a single good thing about them. Read the hundreds of reviews on Google, Yelp, BBB, Facebook groups, and so on. I have images and proof from others, including ONG, that they lied about making repairs to squeeze money out of this job. I am appalled, disgusted, and I hope that the police investigate this company to their full ability and find that they are stealing from customers.

.

Kyle was professional and he fixed the problem quickly.

It was part of a warranty replacement, there was no cost.

The men showed up. They were both dirty, reeked of cigarettes, and didn't seem to know much. They attempted to find a clean out to snake our sewer, but could not locate one. Due to the age of the house, I suggested that perhaps the cleanout was in the crawlspace. They dismissed that and wouldn't even look. They didn't come up with any alternative to installing a cleanout, such as pulling a toilet and running the snake through there to get us by until we could afford the cleanout. Didn't want to run through the vent, anything. They went out to their truck to call warranty company and come up with estimate. They told me it would be a grand, not including running a camera through the line for another $300. We received an invoice for the deductible plus another $85! For sitting in their truck? I had.to go out to them, they didn't come back to my house.

This company should never be used by anybody because they lie to you. They came out and cut a whole in our wall and never came back when they said they would. He was suppose to come back with a part and fix it. He never did. The 2nd plumber came out and said he couldn't come out until tomorrow. They still have not come out to finish the job.  When we called him the next day he sounded like he was still asleep. He was suppose to come out at 7:30 when the parts place opens. We then called the receptionist and she said the store wasn't suppose to open until 8:30. There is a total lack of communication and tons of lying to their customers. They don't do what they say they are going to.