NORTHWEST LAWN MAINTENANCE INC

I thought that I would give them a try because they take care of the landscaping at my office. The landscaping went ok. They were efficient but a little light on the on the mulch covering. Had to go to Lowes to pick up more mulch. The main problem was with the sprinkling system. The quote they gave me said that they would inspect the system first because they couldn't give an accurate quote without doing that first. That made sense. The problem was, they did all the work without letting me know what the price would be and I got charged for the work. They didn't allow to make the choice to do the work or not. I would have to say that they were a little high for what was done. I talked with them when the invoice came and they admitted that it shouldn't have been done but offered no refund or discount on the bill since it was their mistake. I know better now. They don't seem to care about taking care of customers when mistakes are made on their side. I have business and doing a procedure or job without letting the customer know what they are going to owe won fly in my line of work. Needless to say, I won't be using them again.

Watch out for these guys. They will charge you an arm and a leg for fertilization/weed control and they don't put down enough fertilizer to do any good. Today they say they spot treated for grassy weeds and nutgrass , I watched the guys walk around and they didn't spray anything because I don't have either. When I called to ask about it I told the owner I did not have any of either and he said, "Well then they wouldn't have sprayed" Well, they walked around waving their spray guns around and acted like they were spraying and weren't in my yard more than 3 or 4 minutes. He called me an "*******" after I fired them.

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I called to get the checks (work orders).  I was trying to get the progress of the work orders.  Another time I had an emergency with an irrigation problem and he couldn't get out for 2 weeks.  He terminated us because of "harassment" even though we were going to terminate him as well because of poor customer service.  I don't want to do business with someone who yells at me.  I would not recommend this company.